Midas

Awesome customer service very informative. Mike was very helpful and worked on the price with me. Very satisfied will be returning for all my repair needs!

Not an express shop, but the Knowledgeable mechanics here are very thorough and will take good care of your car.
I took my 1993 Pathfinder in because the engine was shuddering after it warmed up. I tried replacing several parts on my own to no avail. Mike and his team found it was a hull fracture in my distributor (something I never thought of). It runs great now, and he informed me that I have a rear axle leak going into my brake drum. He took it off and took several pictures and explained the issue. He had the prices ready for that job as well.
I’ve never been to one, but I’m very impressed with Midas, they have my business moving forward.

If you want your problems diagnosed correctly and options clearly explained, this is where to go. I am a retired mechanic, so I recognize competence. The team is polite and enthusiastic, getting right to work, but taking the time to get everything right. I am confident of their opinions and skills with my vehicles.

The reason for two stars is because the repair was fine but the service was very poor.
Like one of the other reviewers, I got 4 new tires at Americas tires and they recommended these guys. And like that review, my simple alignment and oil change wasn’t finished until after 2pm (more than 6 hours) And I had to call them. They didn’t give me a courtesy call.
And then, to top it off, after I called and let them know I was coming to get it, when I got there the transaction still took close to a ½hr. I feel like the manager, Seth, should have been ready w my paperwork printed and ready for me to pay.
Yet, that wasn’t even the worst part. They were fixing my work van and when I went to leave I found it unlocked with the windows down. I have thousands of dollars of equipment inside and no protection.
Needless to say, regardless of price and quality repair I don’t believe I will use these guys again. (This was my second visit.)

I took my car here a couple of weeks ago when the front end was making a lot of noise and they fixed my car right up. Gave me a good honest price. Michael goes out of his way for you. He called when he said he would call and my car, was ready on time. I called him today and said my car is making a strange sound and he said just bring it down. When I got there he looked at it real quick and fixed the problem immediately and didn’t even charge me Now that’s customer service. I highly recommend these guys down there they’ll take care of you. Thanks again Michael
Andrea

I’ve been using this shop for some years now. It’s clean, friendly & Mike the owner knows how to keep a repeat customer. I highly recommend taking your car here for repairs. You’ll be in good hands. Two thumbs up.

Use to be great. Or I thought until everything they ever fixed fell apart. Last time I went in they had my car for two days. Couldn’t fix it. Took it down the road. Problem solved in less than an hour. I heard from a mechanic that they were recently under investigation. I can see why unfortunately. I spent thousand to fix symptoms not solve problems.

SLOW, SLOW, SLOW! Please do not help this business survive. I wanted to get a simple alignment done because I had just installed new rear camber control arms. I asked the new America’s Tire on Mooney and they recommended me to Midas. I trust the America’s tire company so, I went. The manager at Midas told me it would take a couple hours so I said okay and proceeded to wait in the waiting room. My observation of the employees incl. the manager seems very unprofessional and lackadaisical about their work. I ended up waiting for FOUR HOURS just for an alignment. AFTER finally getting my car, I drove home-​30min away. I noticed my car was pulling to the right as I drove. (Four hours of waiting to find out my alignment is worse!) I called them in the morning and they asked me to come in so they could take a look at it and they’d readjust it for free. 30min drive. I talked with the manager for 2 minutes about the alignment and told me I’d have to come back tomorrow to get it done?! I left. And came back only because they’re readjusting for free. This time I dropped off the car at 10am and left with a friend who drove another car. I was told it would be done by noon. Well, it’s 4 o’clock now. REALLY? 6 HOURS LATER?! AND you’re still not done. WTF. Once I get my car, with correct alignment or not, I am NEVER coming back. And I suggest you don’t either.

This place was awful. I took my car for an oil change and was told it’d be a three hour wait and that I should make an appointment. I made an appointment for later on in the afternoon and it still took 2 hours! Even though I had an appointment. When my car was finally done the owner cashed me out and he had THE worst customer service! I will not be returning and I will let everyone know how bad their service is.

If you have nothing but time to waste go to this Midas. The manager/​owner Michael is a bit rude and condescending.
He may be an «expert» but there are better ways to show it than to be blatantly condescending.
He even tried to convince me quality takes time.
I’m sure the plastic seat protector and paper floor mat they put in my car as I waited OVER 2hours for a brake inspection I never received is real quality.
Granted I must say I’ve had work done here in the past and it wasn’t bad and I even had some deals thrown in, but they were still slower than watching a dead body rot in a grave.
I wish I remembered the employee’s name at the time but he seemed to care about the customers… He was probably fired for such a nicety.
Anyhow, after today I doubt I’ll be back unless I feel like wasting time or it goes under new ownership.
I called up a competitor of theirs around the block, told them what was going on and they had my car up for inspection in less than 2 minutes.
Then the inspection done in about 5 – 10 with a quote, and work done in an hour. AND they had 5 – 8 other people getting work done.
Midas had 3 and all they did was put a paper floor mat and plastic sheet protector in my car.
Overall, if you want to experience employees with an attitude, and SUPER slow, expensive service, go to this Midas.

Slow at what they do, makes no sense. I had an appointment and still spent almost 5 hours waiting on my car only to have to come back the next day for them fix my initial problem. The owner kept recommending that I get all these «problems» fixed and it really just felt like he wanted to squeeze more money out of me. If you need good service for your car, go somewhere else.

There are several auto service/​repair businesses in this part of Visalia. Choose a different one!
This particular Midas location does not seem to have enough employees to take car of the customers they accept. Consequently, you can bring your car here for a 10am appointment, for example, and no one will even open the car door until 1pm. Then an oil change will take until 3pm. (That’s exactly what happened to me.)
When I asked why it took 5 hours to change my car’s oil, this is what the manager told me:
– Too many of their workers simply never show up without even calling in sick. This is a problem basically every weekend.
– It’s obvious that I haven’t been praying to Jesus enough; otherwise, I’d have someone helping me get what I want out of life. (The religious comments bordered on harassment. I felt very uncomfortable.)
Terrible customer service.
An oil change should not take 5 hours!!!