TowneBank – Town Center

What is not to like about Townebank? They are definitely the Cadillac bank of Hampton Roads.
The Town Center branch is conviently located with easy access from either Virginia Beach Boulevard, Constitution or Columbus. There are numerous exit points that allow one to quickly be on their way, regardless of the direction they are traveling.
As with all the branches, the décor is superbly done. A particular area that deserves special mention is the safe deposit box vault. It resembles no other, having a beautiful conference room table, chairs, flowers & artwork. One could be easily locked in the vault overnight and be completely comfortable.
Walk in and immediately find a friendly employee in a elegant one person wraparound customer support area. The person manning the desk will answer any questions or simply point you in the right direction.
The teller cubicles have no rope line. You are greeted by a teller who asks if they can assist you, instead of being herded into a line. There are always many teller cubicles staffed, regardless of date or time of day. I have never experienced a wait.
Three drive through lanes are always open. Each is equipped with a small TV screen that entertains you with a news channel if there is a wait. The teller breaks into the video to greet and converse with you regarding your transaction. And they offer dog biscuits to the excited large puppy who knows what drive throughs are all about.
Townebank truly provides white glove service. My banker will email or call to check on whether all is OK, both with banking and with my life.
There are some super benefits offered to complement banking services. The Senior Partners program sponsors a number of trips each year, covering a plethora of experiences ranging from local theater to NYC, with many in-​betweens.
The only negative comment I can offer is the small number of ATM’s. But I have that covered with another banking relationship.
If you want personalized service & up-​scale branches with a very competitive fee structure, you will love Townebank. I do! And I especially love the Town Center branch.

I do not personally bank here, but the company I work for does and we often complete transactions with them for the benefit of our clients. Everyone I’ve ever worked with here has been super friendly, very helpful, and attentive. I’ve come into the branch with no notice and been helped timely without a long wait. Over the years I’ve developed great relationships with many of the employees here and they really do care about exceptional customer service for anyone they come into contact with.

We signed up anyway to support our local community and some of our friends who are employees and other locations. We are still considering using another small local bank.