Priority Certified

I had a pretty terrible experience with Priority auto on s. independence on 3 seperate occasions. The first time I went in the salesman was less than interested in helping me buy a car he did not show me anything he did not highlight any car features open any cars for me and even encouraged me to just pay off my current in car instead of doing a trade in with them. I really wanted a new car and heard good things about priority so even after this guy made it clear they didnt want my business I came back in a 2^nd time. This time I had a really nice sales guy, Loyd Liming, who did everything they are supposed to took me on a test drive helped me find the right car for me and everything (chevy Malibu). when it came time to put in my financing application and figure out all that stuff theyre internet seemed to be checking out. I waited over 3 hours wanting to get my car but eventually the guy just said he would have it all figured out by the next day and let meknow what they could do for me. He calls me the next day and says my application is approved and I can come pick up the car I want and fill out forms the following day at 11 am with the finance manager. He assured me that the car I wanted would be put on hold for 24hours. I come in the next day at 11 am with my cosigner who left work just to come sign papers and finish things up. Upon arrival the first thing the salesman, Loyd tells me they sold my car the previous night. Even after they specifically told me it would be on hold… he said he had other options for me though. I was really in need of a car so i decided to be open minded. After test driving a toyota that i told him I did not want he said we could wait inside until the finance manager came and see what my other options in my price range were. by this time it was 1230 and I was told the finance manager would be there at 11 !!! they said he was on his way and would be there in 10 minutes. after 20 minutes of waiting told them I was not wanting to waste another day just waiting around and demanded to know where the finance manager was at first they said he was in a meeting in chesapeake? So they were going to have me just sit and wait all freakin day after they had already sold my car. and miy cosigner left work and she was missing work to just be sitting around in some office. At this point i realized that selling me a car CLEARLY was not a PRIORITY to them and I left. they said they would call me as soon as their finance manager got in. guess what? they didnt call me til the next day. Lucky for me I went and got my car from a different company (Calvary Cars) that actually wants to sell people cars. The only reason I am giving this company 2 stars instead of 1 is because Loyd was nice, just wish he hadnt sold my car and lied about when the finance manager would be in.

Staff: had the pleasure to work out a great deal with them. Very open to making a fair deal so we both are happy with the numbers. I’m one that knows my cars and what I can negotiate and they didn’t give me a hard time at all.
Dealership: clean with various cars to choose from and test drive. Great prices and warranty deals that definitely beat their competitors.
Over all experience: ended up purchasing my car here and they gave me a great trade in value.

Extremely pushy, constantly calling and when you go in the dealership they don’t hae what they said would be available and try to push you into what you don’t want. You are left feeling like you have to escape… they won’t let you leave voluntarily. They try to sell you with the perks but seriously why buy junk when almost anyone even with bad credit can get a brand new car with all the options built in. Stay away. I had to block their numbers cause they called me repeatedly.