Harbison Nancy Uniforms & Tailoring

Impeccable work and great customer service!!! I have taken numerous items there over the years! Always a pleasure!

Terrible– do not use– 3 attempts and a 45 minute wait– after the pick up time– to get an army patch sewn on a cap straight…
Could have done it myself in ¼ the time. Customer service sucked!!!

Horrible customer service on the phone as well as in person. They are also overpriced. Take your business elsewhere, they are not worth your time. Very unprofessional.

I am almost in tears, very frustrated and disappointed with the level of customer service here. The staff was so helpful and pleasant the first time I took several items there to be hemmed. Over the last few months, ALL three of the dress hems have come out. It was almost like the ends weren’t tied off, but I can’t say for sure.
I stopped in today to ask them to be redone and before the lady at the counter even looked at them, she asked me how long it had been. When I told her it had been a few months, she promptly informed me I would have to pay for them again. I showed them to her, but she insisted that since it was over 30 days, that was their policy and it didn’t matter. Why would I pay for them again when they weren’t done correctly the first time? I could understand if there was an issue with the length, but that wasn’t it, she was just restitching the original hem and did a poor job that lasted only through one wear. If one if your seamstress’ messed up, make it right. Instead, you’d rather have one extremely disappointed and frustrated customer.
I shared with many of my friends and neighbors that have alterations done frequently that they should try them out. Rest assured that I will be letting all of them know and everyone else I have an opportunity to tell, that they do NOT stand by their work and that they should take their business elsewhere. I will be! Anyone have any other recommendations? I’m in need of a tailor that stands behind their work.

Nancy Harbison is a great tailor shop. They are seemingly there to help the Naval population with uniforms and patches etc, but they alter every single one of my suits and dress shirts!
I love the small business, «at home» feel. They know you by name and ask about the family etc. The nice thing is that they’ve seen me enough to even remember small details about how I like things tailored which saves a ton of time.
This place may be slightly pricey… maybe? But I don’t really care as it’s worth it to me to have my clothes done right and not get some «freebie job» at the place where you bought your clothes. You get what you pay for.
Even if there was a slight mistake or I didn’t like how something turned out, they’ve always redone the work at their cost. Much appreciated!