FedEx Office Print & Ship Center

I’ve been in here a few times over the past year or so for both dropping off and picking up packages. This place is typical of just about any type of package place. The first time I came in, it was in one word, disorganized. There were two staffers there, both on different phone calls while myself and others in the store were waiting to either drop off or pick up. About 10 to 15 minutes later, they were finally off their calls and finally able to serve those of us inside the store at that time. It wasn’t as long for me after that since some that came in before me didn’t want to wait any longer and just left.
The other two visits were one with a drop off and one for a pickup since they kept trying to deliver to my house when I wasn’t home a third time even though I left the note that they needed to come later in the day. The overall package pickup and the second time I came in for the drop off were just okay. There was nothing that would give me a rating higher than a three for those visits. However, given the overall experiences of all of my visits here, I have experienced better, hence the two star rating.
Customer service and attentiveness instead of trying to multi-​task goes a long way. That is something that I think still needs to be learned at this location.

Gentleman working seemed diligent. There was one couple who had a large order to ship out and I needed to drop one box off, in and out. Instead the gentleman working was not multitasking and giving his full attention to the other customers for fifteen minutes while I waited with zero direction on how to proceed. While his attention to the other customers is fine and understandable, it would have been nice to be told I can fill out the paperwork and leave. rather than seeking out the employee for direction on leaving package. I really would have liked to get a tracking number but didn’t feel like waiting an additional twenty minutes.

Had a FedEx package that was going to be delivered to my home while I wasn’t there for a few days so I requested it be sent to this FedEx location and held there for me.
Really nice that I could do that since they are right around the corner from my house. It was nice to swing by after work and pick up my package all safe and sound inside their office.
They will also sign for packages that require signature and hold them there if you won’t be home when they’re delivered… for a fee I’m sure.