Extra Space Storage

We agreed on a price when I signed for my unit. Extra Space raised the price of my unit by 25%, and then neglected to call me, email me or get in touch with me in anyway. When I contacted them, they said they «periodically evaluate all the units and adjust the prices.» They said they would reduce the cost of my unit, but they didn’t reduce it to the price I signed for. Fast forward 12 months, and they have just raised it again, without telling me. I will not be using this company anymore, nor would I ever recommend anyone else use them.

Everyone is friendly and helpful. The unit is clean and bigger then I expected. I reserve a unit on line and receive a call a few minutes later saying the unit is on a first come first serve basis. I did know that because it clearly states that on the website. I was told the size I wanted was the only one available and could go quick. I went down and rented it and everything was great.

While the staff is nice, a lot wasn’t told up front. The unit I reserved online all of a sudden wasn’t available 5 minutes later when I arrived to book it even though the corporate chat said it was there and ready. Then, the truck wasn’t available the day I moved in and they wouldn’t allow me to use it at move out instead. Every other storage place with a truck allows that. It is not open 24 hours which is crazy because I should be able to access my stuff whenever I want. Not all of us work 9 – 5 so I should be able to go when it’s convenient for me. The mandatory insurance is BS. I told them I had home owners to cover it and still had to pay. It’s my stuff! If I don’t wanna protect it I shouldn’t have to! After the office staff rents you the unit they don’t really seem to care whether or not you’re happy. If I ever have to store my stuff again, it won’t be at extra space. It’ll be elsewhere even if it costs extra money.

The storage facility is really nice as is the office and the staff. I found out about the unit online and it was for what I thought was a good price. Then I get there with my belongings in a U-​Haul truck, go into the office to purchase the unit and find out I HAVE to also purchase an insurance policy for an extra $ 10 a month, that it is mandatory. I think it should be my decision if I want insurance or not, it is MY stuff. I don’t really appreciate these kind of business tactics, it seems dishonest to me.

The lady that works at the front desk was so helpful, she showed me the different sizes of storage units so I can choose the best one.