Checkered Flag Jaguar Porsche Audi

THOUGHT I had bought a Toyota Highlander from CF. Had test driven it, arranged to sign the papers and pick it up. I had been in contact with the salesperson throughout the day, and he knew we were coming to finalize things. They even had it fully detailed and ready to go… TO SOMEONE ELSE. They SOLD IT RIGHT OUT FROM UNDER US. Was never even told that this was a possibility, or that I had better make a deposit if I didn’t want that to happen. Then, the salesperson told me, «Well, first come, first serve.» NICE. Worst experience I’ve ever had at a dealership. We won’t be back.

My salesman Jesse Giuseppe and sales manager Tom Suggs were top notch. It was a pleasure working with them. They were knowledgeable and very caring in my whole sales experience. I know I made the right choice. Very much customer oriented. This was my first experience with Checkered Flag Audi and so far I love the dealership almost as much as my Audi.

I Love Audi Virginia Beach! Thank you Audi VB for always being so customer friendly and focused, while maintaining your excellence in trusted service work!!! I absolutely recommend Audi VB for Audi owners in the area.

All the personnel at the Jaguar dealership were very helpful, courteous and made the entire process pretty painless. Brian, my salesman, was helpful throughout. In his absence, Tina, the sales manager, helped out. I was very pleased.

Called on Friday to get an appraisal on my vehicle that was already there for maintenance; after a few hours passed and not getting a phone call I decided to call and ask about the appraisal. I spoke to the sales person and informed him what I was looking for as well as asked for an appraisal again, the sales person stated «he will get to it promptly», about 15 minutes passed and the sales person called back stating they wanted to make sure I wanted «said car color and car interior»…I stated yes… he then stated «they don’t have that on the lot and he couldn’t give me an appraisal until I had a particular car picked out»…I knew they didn’t have what I wanted on the lot… duh I dropped my car off this morning and already walked the lot plus checked online… does he think I’m dumb? I also know that he can order the car I would like it have it transferred from another Audi dealership as well as that you can do an appraisal without having a vehicle input into his «so called system». Needless to say I asked the sales person to plug in the SQ5 «white with grey/​black interior» he stated he would and then call me back… well no call back, no text and uhm no smoke signals… sooooooo Tuesday when I get my car I will be going somewhere else to make my purchase. If you would like to know who the sales person is please feel free to message me and I will tell you his name.
Update
31May16 — Still no call back from the Sales person at Audi, my spouse and I picked up my Q5 from Audi in Virginia Beach around 2pm and Mike in service was amazing as always. Needless to say the car was there all morning as well as the better part of the afternoon and could have been appraised but still wasn’t. After picking my Q5 up we drive to Hampton Audi and were able to get an appraisal quickly, lightning fast with no hassle. I pickup my new vehicle today.

Not a great experience at this dealership. Was trying to buy a car that we found online but ended up getting a lecture about car pricing, taxes, NADA and Kelly Blue Book. We didn’t need that talk about that but more on how they are going to give us the best offer possible. Very pretentious and arrogant. The Used car dealer was talking about how great the deal was and how it was under Kelly Blue Book or NADA. Which is totally irrelevant to the consumer.
We were able to find a car a model year newer with 1000 less miles and certified pre-​owned for $ 1500 cheaper. Will not recommend this place to anyone. Will be buying from the other dralership!

Michael Kerzner in Jaguar Sales made the purchasing of our new Jaguar XF very stress free. He is extremely knowledgeable and professional. He explained all the new options on the vehicles we test drove and was very helpful in every aspect. Tina the Sales Manager checked with us to make sure everything was going as we wanted. Michael made sure he found us the car we wanted with all the options. Darlene in Jaguar Financing was very helpful and friendly. After the purchase Michael Kerzner made sure we were able to get the features that require linking to your phone completed. The whole experience was terrific and we will be back when it is time to trade in my Audi A4 and look forward to working with Michael Kerzner again.,

Phillippe, our Porsche service rep, is always so friendly and professional. It makes going in for service a little more pleasant :-) the facilities are lovely and everyone is so accommodating.

I made an appointment for service to my Land Rover for 8:00 am. I dropped it off at 6 am. They never got to the car that day. I asked what the appointment was for? I felt like I was in a Seifeld episode. David Harrell, the service manager, said to get in the line up for service. They need to find a better way to do service if I am going to go back.

Great customer service! This dealership has always been beyond welcoming! Thank You! :-)

Great service! Loyal Audi owner.
Don’t give them your email address. You’ll be overwhelmed with survey requests. It got so bad I called the service manager to request them stop… No good.
Great service. Feel bad for the poor service managers for having to put up with the GD crazy reviews they must get.

Duane Smith was very knowledgeable and attentive, making the car ordering/​buying experience very simple and straight forward. Highly recommend!

Extremely friendly staff, very professioanl environment, answered all of my questions! I have already referred a friend and she is going to purchase a car there.

Stopped in with a quick service question and received an immediate answer from the sales staff.

My experience was amazing! Helpful and knowledgeable staff plus great pricing on new 2015 models! I feel I made an informed decision and one I’ll be happy with for many years to come! I thank the Checkered Flag Team so very much! Happy Holidays!

A very enjoyable experience.
I purchased a car when I lived overseas and it recently was delivered after clearing customs. I brought it here for state inspection and servicing.
The staff was friendly and very helpful. I really liked the online appointment feature so I knew when I could drop it off. I also enjoyed the shuttle service that brought me home and then took me to the dealer when my car was ready.

I was on vacation before Labor Day on Cape Hatteras when the belt pulley on my SUV began to go. There was no chance of getting the part before the Holiday, and we had a 500 mile drive ahead of us.
Since our Porsche Cayenne had 78,000 miles on it and we had already been talking about replacing it with a Porsche Macan, on a whim I called Checkered Flag Porsche on Friday before the holiday at 3 PM to see if they had one in stock. Incredibly they did! Ed, the sales manager couldn’t have been more responsive. After texting him several pictures of the Cayenne he came back with a fair trade-​in. We limped to virginia Beach in the Cayenne, and by 11:15 AM Saturday we were on our way home in the new car.
I cannot say enough good things about the experience. They also shipped back the beach chairs and boogie boards that wouldn’t fit in the smaller SUV! Also kudos to Barry the salesman who expedited everything.
100% satisfied with the dealership and the new Macan!

On 3−6−14 I bought a 2012 Audi from Checkered Flag. The time from test drive to delivery was only 24 hours, which indicates how efficiently the entire process was handled. Barry Cate provided excellent service during trade negotiations (with fine back office assistance from Ed Klima) and Darlene Epps-​Minor ably and courteously executed the final paperwork.
This was one of the best car purchase experiences that I have had, and I heartily recommend this dealer.

Received poor service recently at Checkered Flag Jaguar Service. The car would not start, and it took Checkered Flag 3 business days plus a weekend to figure out why. (Husband, who is not a mechanic, correctly guessed at the outset that the problem was either fuel pump or spark.) Another auto repair shop figured it out over the phone within a few minutes, and fixed it for a fraction of the price quoted by Checkered Flag.
Up until a couple years ago, I had good experiences at Checkered Flag Jaguar Service. Repair prices were reasonable and the service personnel did not try to tack on extra expensive repairs.
Something changed a couple years ago… (newly constructed service bays that need to be paid for perhaps?)… that changed the good service. Now, every service item is triple the cost or more, and they try to tack on as many additional expensive repair items as possible, as if they think they are doing you a big favor by identifying as many POTENTIAL problems as possible.
After my 2 most recent visits to Checkered Flag Jaguar Service, I will not return, as I don’t trust their jacked-​up prices, the extra optional items they try to add, and last but not least, the incompetent diagnosis of the last problem.

Checkered Flag Audi in Virginia Beach, or anywhere for that matter, is only as good as your service provider. With that being said, they get an «ok» from me. Purchasing the vehicle went pretty smooth. I was at the dealership all day, but hey, that’s what happens when you don’t buy outright. Nevertheless, all was good. Afterwards I moved to Boston for two years and I’ve just recently moved back to the area… unfortunately I was immediately paired with a less than par service provider. I’m even willing to go so far as to say, she’s just bad. Customer service was not the problem here, but correspondence definitely was! I couldn’t get her to return phone calls or to communicate via email. It was as if she were out of town. No matter what day or time I called, no response. After about a week of this, I asked for a new provider. I was able to get an appointment w/​him right away, and only two days out at that. Hopefully he’ll prove to be more attentive.
FYI, when getting a loaner vehicle, you may find yourself in a similar position as I was. I dropped off my A4 Quattro and received the hideous A4 Avant, aka, station wagon! I was horrified, not to mention embarrassed. It was like a mom van but worse, a mom station wagon. If you’re afraid to be caught dead in a vehicle that looks like you chaperon classroom field trips, say something BEFORE you’re handed the keys.