B & E Auto Collision Center

DONT WASTE YOUR TIME AND MONEY. Based on USAA recommendation my car was brought to B&E. Originally the car was supposed to be fixed in two weeks but then they ordered the wrong parts = 1^st delay. I was on my way to pick up my car after the first delay, calling on my way there to find out the car was not ready. They did not even notify me, I had to call them. Apparently they «found something else» = 2^nd delay. My car rental that covered my car insurance ran out because they took over 3 weeks to fix my car. I am still waiting for my car. I reported to USAA B&E’s untimely manner and unprofessional services. I hope USAA revokes their support of this establishment.

The collision center has terrible communication between the female office manager and the owner. I spoke to he owner about the lack of communication and he assured me that it would be addressed.
My vehicle was in the shop for over a month and it came out fantastic. I was given many updates not only on my vehicles progress but the progress of the insurance company’s payments to the mechanic as well.
The professionalism and courtesy that was granted to me as a customer is beyond gracious. I am glad I chose a «mom and pop shop» over s big corporation.

I recently used B&E to repair my scratched & dented bumper based on a recommendation from USAA. It started off well enough and quickly took a turn for the worst. They quoted me 5 days for the total repair — seemed a bit high but I went with it based on USAA’s recommendation. I dropped it off at 9am on Monday morning and planned to pick it up at 4:45pm on Friday. One hour before I was supposed to pick up my car they called and said that the «repair didn’t look right» and now they had to replace the entire bumper. They had to order the bumper and my car would not be ready till Tuesday. That was an extra four days added to an already lengthy repair time. I called to check on the status on Monday and they said that it would «most likely be ready on Tuesday». I called again on Tuesday an hour before my car was supposed to be ready and they said my pick up time had been changed again to Wednesday at 5pm. After 10 days of holding my car hostage I finally was able to pick it up — much to my further disappointment my seats were damp and my car reeked a mildew! It did not arrive at their establishment that way and I was disgusted to pick it up in such a state. It smelled as if they had left the windows down in the rain and let the car steam in the summer humidity. If I could give zero stars I would and I will most definitely never return or recommend B&E.

They are honest, friendly, and do beautiful work. My car had some pretty bad paint scuffing from a «bump» (I wouldn’t even call it a fender bender because the fender didn’t get bent). I got three quotes and went to them as one of them based on a personal recommendation. Not only were they friendly and honest but they also had the most reasonable prices. Service was prompt and you cannot tell that anything ever happened to the car to begin with. They also cleaned the inside of my car before returning it to me.

They do beautiful work. They are prompt and keep you updated on the progress of your car, your claim, etc. The employees are extremely nice. I can’t think of another body shop I would recommend to anyone or to use myself.