Advance Auto Parts Complex

For a company that advertises best service, the service at this location was horrible! I was ready to check out and waited in line quite a while. I was very patient knowing there was only one service member checking people out and the other person was helping someone outside. When it was my turn, he didn’t even smile nor greet me, just took my stuff and scanned it. The whole time, he was on the phone. They also proudly advertise military discount. Well, since he was on the phone, I didn’t want to interrupt him, figured I’d be nice and just gave him my military I.D. He looked at it and still charged me the full price. When he finally got off the phone, I asked him about the military discount, he just simply stated «No, I did not give you the discount.» Obviously! He then told me to wait and he would give me the discount. After a while, he calculated the difference, said he would have to redo the whole purchase or he can just give me the difference in cash from his pocket since it wasn’t a big difference or we can just leave it the way it is. He seemed very irritated and after what he just said, I just left things the way it was. How very condescending and messed up was that!!!

Ron, the cashier, is friendly. Gerry helped install my new windshield wipers. The store offers a 10% military discount on non-​sale items.

Horrible attitude… just explain the policy and not tell me what i did wrong… the store on va beach blvd are amazing… if you dont like your job. go find another one!

These guys are pros, and I don’t mean the kind that turn tricks for money.
My husband and I have been coming here for years and have never walked away disappointed. The men who work here are so knowledgeable and helpful, it is exactly what you want in a store. Not only do they almost always know what you are talking about or what you need, they will offer you alternatives, almost always cheaper and will tell you how to do it/​get it.
The last time I was in there I made an off the cuff remark about getting heavy duty duck tape residue off of the wall. The man told me not to buy anything expensive, just use plain WD-​40. Well by that time I could have written a book basically about all of the ways not to be able to get this crap off of the wall. But he was right! The WD-​40 worked. These guys are awesome.
They even do a military discount and they usually ask if you military. I know it seems silly, but a lot of places give the discount but do not advertise it. These guys seem excited to give it to you.
I can’t say enough good things about this store. Sometimes we forget about it because it is easy to to to Walmart or Lowe’s for one stop shopping, but these guys have reasonable prices and the customer service is tops. We are moving soon and I will miss living down the street from this place. Seriously though, they are great.