Castle Chevrolet of Villa Park

After posting my original review of Chevy Castle in Villa Park I received a call from the General Manager, Patrick Wells on Feb 5. Patrick assured me that he would call the GAP insurance company and get back to me on Feb 8. I didn’t hear back from Patrick on Feb 8 or the Feb 9. On Feb 10 I called Castle and left a voicemail for Patrick to call me. I still have not heard from Patrick. Obviously, it’s a stall tactic and Castle Chevy is not going to remedy the problem. My advice to anyone looking to buy a car. DO NOT do business with Castle Chevy in Villa Park. The finance manager verbally misrepresented the GAP Insurance coverage they sold me. I am now responsible for $ 2000 that the GAP insurance was suppose to cover. I am filing a complain with Illinois Consumer Protection Division.

Kelly Napora in the service department helped me during my last visit to Chevy Castle and she was an absolute sweetheart. I was very impressed by her professionalism and her customer service skills. She went above and beyond to make sure that my vehicle was serviced in a timely manner and that I was comfortable during my stay. I would recommend everyone I know to Chevy Castle.

Great place to get a new car with the help of Ryan F. And David E. We love our new car! Thanks for all your help in making it happen

My last review was about the refund for the Platinum Coverage with Auto Care Warranty, that I cancelled not even a month after I bought my car. The service coverage cost $ 3,500. I sent another email. Ivan, the Sales Manager, called me. I gave him my info, and right after the new year they sent a payment to the bank. Finally!!! 3 years later!!! I am never buying a car from here again unless I am desperate.

Hillary in the service department was awesome from start to finish. The second I pulled into the certified service center and her initial approach and welcoming. Got me a loaner vehicle right away while they figured out what was wrong with my vehicle. Hillary called me and informed me what was wrong with my vehicle and due to unforeseen circumstances I couldn’t let the dealership fix my car at the moment. 4 days later I called Hillary because I had to get my car repaired and she got me in and was extremely friendly and welcoming once again got me a loaner so I wouldn’t be without a vehicle for a couple days and made me feel like I was a part of the Chevy/​Castle Chevy family. The true definition of customer service all around. Although the rest of the Castle Chevy service team is awesome, I’ll always ask for Hillary for all of my future repairs.

Took my car in for service this past weekend. I had already been to a trusted mechanic for an opinion prior to bringing the truck in to Castle. Unfortunately my other mechanic did not have the ability to perform the repairs but was positive what needed to be fixed. Upon inspection by the Castle technician I was told contradictory information over the phone and what was believed to be a $ 500 fix had turned into a proposed $ 3,000 fix. When I picked my car up last night, I asked for the technician’s report and was given a blank sheet of paper with some scribbled notes with info which was contradictory to the info I was provided by Castle over the phone. I knowingly paid $ 150 for this service inspection. Bottom line, I believe these guys tried to talk me into $ 2,500 service I didn’t need!!! I will not be returning to this dealership again!

Unfortunately not the best experience with this dealership and I would have a very hard time recommending this place to any of my family/​friends.
I worked with Manny. He was a very good dude, knew his stuff and patiently worked with us to get a car. Absolute zero complaints about him.
After the sale, the staff at Castle pretty much fell apart. It’s next to impossible to get anyone on the phone live to talk, to get anyone to respond to an email, or to get anyone to call you back. I can’t tell you how unprofessional that is. No matter how busy you are, your customers should come first and the staff should respect them enough to return a phone call or an email. Maybe not same day (although that would be appreciated) but at the very least 24 hours later. After multiple emails and calls about an issue we had, we ended up driving up there (from the city) and just dealing with the situation face to face, which was annoying because we had to go out of our way to have the «opportunity» to talk with someone.
Their service department also needs some help. We picked our car up around 6PM from service and as we drove back we noticed something was wrong, when we got back to the dealership at 6:45PM we were told nobody could help us because they are all going home at 7 and that we would have to drive the car back the next day.
Not that this is huge, but still something shitty worth noting. We purchased a car and when we left, we had a half tank of gas. You’d think after dropping $ 30k on a car, the dealership might out of a sign of appreciation fill up your gas tank, what is it… maybe $ 50 TOPS?. Unfortunate.
The sad thing is, the general manager sent me an email about the service I received. I wrote back and left a voice mail and he never responded. That was a month ago. What a horrible way to run a business.
Buying a car isn’t an easy task and having a team of incompetent people surrounding you doesn’t help the situation. I would NOT recommend buying a car here.

There are a few times in life when you get shafted by a business and you feel COMPELLED to warn others…
THIS IS ONE OF THOSE TIMES…
If you are contemplating the decision of whether to do business with this dealership
DONT.
We made a deal on a truck with a out the door price months in advance, waited every day while the trade in was serviced (meanwhile calling every day) corresponding via email as well, spoke with manager several times. Castle Chevrolet called us and told us the truck was available the evening it came out of the shop, we told them we’d be there to purchase the very next day… so we jumped in our car and drove 6.5 hours from Ohio to purchase the truck first thing the next morning.
The truck was sold 1 hour before we arrived to someone else.
If you decide to do business with Castle Chevrolet, just remember… «Treating you like a King is optional»
I was raked over the coals for months trying to purchase the truck and they couldn’t hold it until the next day?
I took my business and my 15k to a better dealership.
DONT WASTE YOUR TIME ON THESE LOSERS
–I love their generic response on ALL of the negative feedback promising to make it right… I haven’t seen many updates saying they actually made anything right.
(Note: All of the customers are saying THE SAME THINGS… SAME COMPLAINTS… SAME EXPERIENCES)
If it smells like poop… ITS POOP
And Castle Chevrolet is filled with it.
***Update***
(Nobody from Castle Cherolet has tried to contact us… It’s a way for the dealership to sound as if it’s trying to «resolve» the issue. Nobody has tried, not that it would matter. We purchased a truck and quite frankly, I am happy Castle Chevrolet was a joke of a dealer, because we bought a better vehicle… Newer with less miles.
So, THANK YOU Castle…
PEOPLE DO YOURSELVES A FAVOR, TAKE YOUR BUSINESS SOMEWHERE WHERE YOURE RESPECTED AND APPRECIATED. DO NOT DO BUSINESS WITH CASTLE OF POO

Even though a mistake was made castle made up for it big time. They detailed my car inside and out with no cost to me, even gave me a loaner truck so it wouldn’t inconvenience me. Thanks again Hillary, your f-​ing awesome

I’ve bought my past 3 vehicles from Castle and every time have been treated so well by everybody. A very professional environment and all the employees I’ve dealt with have gone above and beyond to ensure that my experience was exemplary. Free oil changes, free car washes and free tires for life are things I couldn’t find anywhere else. If you have a rain cloud following you around from bad experiences at car dealerships, stop by Castle, they’re all sunshine, rainbows, and good deals!

I enjoyed my experience in purchasing my very first ever brand new car in Castle Chevrolet! I really want to give a big thanks to Many! I love the great car knowledge, experience, and professionalism this young man has to offer at Castle Chevy. It’s been about a month now and Many has called me making sure everything is okay and making sure my purchase is satisfying still.
I wouldn’t be more please of getting my first new car from Many! This is the to-​go-​to guy when you want to know about any car in the lot. My wife is thinking of purchasing a car within 6 months from now and we already know who we are going to go visit to get her car!

Purchased a pick there over two months ago. The purchase went ok however they only had one key and owed me a second key. I have been totally unsuccessful with scheduling an appointment to have the key programmed. Whenever I call they never have any openings. Who can afford to take off work to have a key programmed that should have been provided at purchase??? Not happy with this at all.

Wasted over 4 hours dealing with an incompetent sales man who didn’t know anything about the truck we were going to purchase and gave us nothing but lies about what he would throw in with the deal. They advertised a specific price online in which we drove over an hour to get their just to find out they raised the price and gave us some excuse about how we didn’t qualify for that online price? Isn’t that false advertising?
The sales manager Dave was not friendly and very condesending when he came out to try to renegotiate a deal. They tacked on to the online already advertised price and want to give us a dollar amount way below market value for our trade in. I was furious.
Dishonest, not knowledgeable, and a complete waste of our time! Stay away from this Dealer!

Worst service ever. Took my car in early in the year six months later still dealing with a radio issue in between repeatedly taking my car in I was sold the wrong warranty which took over three months to get straighten out I’ve had items stolen, broken and even a cracked windshield which we agreed to go halves on replacement was quoted $ 500 so my half would be 250 $ now their recanting on their offer only to insult me with a waived 100 $ deductible a deductible that is not even owed because of the repeated same issue unbelievable I WILL NEVER RECOMMEND OR BUY ANOTHER CAR FROM ANY CASTLE DEALERSHIP EVER!!! Buyers beware.

I would really like to thank Manny Reyes for a great experience so far at Castle. My need to buy a car was unexpected after a bad car accident, and this was the first time I had made a purchase like this in buying my first new car. Even in the week since, Manny has gone the extra mile to make sure everything has been an A+ experience. He has been prompt, knowledgeable, patient, and really kind through all of this!
I am really glad my dad referred me after buying a car from Castle and working with Manny only a few weeks before and brought me to Manny and as well as to Castle Chevy. I’m looking forward to a bright future with Castle and to keep celebrating my brand new 2015 Cruze!

Good job

My husband bought his car at Castle Chevrolet some time ago and he was exceeding pleased. What happened today — however — well this takes customer service to a whole new level.
My husband was in a very bad car accident and his car was totaled. I had to call Castle and spoke to MARIA BAUTISTA about his warranty on the car and some other things and she was more than helpful. Having dealt with insurance companies and lawyers and doctors for 5 days was just more than I could handle and MARIA was amazing. She sympathized and empathized and I even told her about my daughter’s wedding.
Thanks you Castle Chevrolet for having the foresight to have wonderful people in your customer service department. You made this very painful experience so much less painful.

Carefully review charges. They hit me with a disposal fee on a tire rotation. Left feeling cheated.
Further, they failed to properly reattach the cover to the fuse panel which is right next to the pedals. It came loose while driving and nearly caused an accident.

This review is primarily for the service department. I haven’t purchased a vehicle here so I’m not to acquainted with sales. Off top, I don’t like their appointment system. If you’re getting something as small & insignificant as an oil change, you have to schedule it like 2 – 3 weeks in advance. Then if I go there just to have something checked out to see if imma have to schedule to get it fixed, they tell me I have to make an appointment for that. That’s exactly what happened to me last week. WILL NOT be back here.

Very disappointed in the lack of professionalism exhibited yesterday at Castle Chevrolet.
As a professional in the automotive industry, I have never before experienced such incompetency at a large dealership. Approximately one week ago, we listed a GMC truck for sale online and I received a message from Cody, who said that they would be interested in it. Though it seemed suspect that a dealership would be looking for vehicles to purchase, I called and confirmed he was employed there and spoke to him twice at the dealership to verify that he was a serious buyer and wanted to see the truck in person.
We made clear that we would bring the truck by Monday afternoon and Cody assured us that he would be available to make us an offer at that point. All details of the vehicle and innumerable pictures were posted, he was well aware that our price was rather firm and insisted we come out before the new year.
When we arrived at the dealership, the greeter didn’t even know who Cody was and had a difficult time directing us to the appropriate person. However, he was friendly and courteous. The truck is exactly as pictured online and priced well.
When Cody returned, he offered us HALF of what we are asking for it and admitted that he did not really ‘have buyers for this sort of truck’ and admitted he ‘last bought one of these to use as a parts truck for the dealership.’ Frankly, he seemed to forget that we did not contact him, HE CONTACTED US TO PURCHASE THE VEHICLE. He was well aware of the purchase price. Honestly, I felt that he thought he could take advantage of a female seller.
In fact, there was absolutely NO REASON for us to spend more than four hours, gas money and man power to bring the vehicle to this dealership.
Amateurish, unprofessional, dishonest, incompetent and inefficient.
Castle Chevrolet needs to reevaluate the behavior of their employees.
In contrast, Castle Buick GMC employees were polite, helpful and honest.
The salesmen there admitted they had no idea why Cody would have contacted us or why he would have tried to purchase the truck at all. They were apologetic and felt embarrassed to be associated with this behavior.