Rosenthal Land Rover

During August 2015, my 2008 Range Rover Supercharged was suddenly going into ‘limp mode’ (wouldn’t get out of 3^rd gear) periodically when I would travel at higher speeds. The easy solution was to turn the car off and turn it back on and the problem would go away. .. for a while.
I took my Range Rover to be serviced at Rosenthal Land Rover Tysons Corner, where I bought the vehicle new. Their diagnosis was that the rear differential motor needed to be replaced. Rosenthal also included other related and unrelated suggested repairs (new tires, new brakes, alignment, 90K mile service) for a total of $ 6,000!
Given that my vehicle was no longer on warranty and sticker shock of $ 6K for a car with less than 45,000 miles, I would seek a second opinion that the rear differential motor was the problem. The rear differential showed no leaking, oil was full and the sound of the rear differential motor seemed fine.
Rosenthal returned my car to me but in the meantime fixed a Land Rover recall issue — which I never authorized — and charged me $ 148.66.
We raised our concerns to the corporate office at Jaguar Land Rover North America, LLC, given my vehicle had less than 45K miles, that I’ve been a loyal Range Rover owner for over 10 years and had never experienced any mechanical problems before. Land Rover is in the business of making money, so that didn’t get me anywhere except added frustration.
I then took my vehicle to a well respected Land Rover specialist, who works solely on Land Rovers. They looked at the rear differential motor and agreed it was in tact. Instead they discovered that the Rear Differential Control Module (RDCM) was fried and needed to be replaced. By replacing the RDCM, this exposed the root cause problem: my vehicle was emitting diagnostic trouble codes (DTCs) of P0729, P0730, P0734 and P0735.
These DTCs were documented in Land Rover Technical Service Bulletin (TSB) #LTB00514 from Jan 17, 2013 as an indication that internal lead free stator bush wear causing loss of pressure on E clutch.
The net? Either repairing the unit or replacing the ZF 6HP Automatic Transmission. I chose the latter and the vehicle now runs fine.
The folks at the repair shop were awesome: unlike many other service centers they were transparent, they kept me updated throughout the process and treated the car as if it were their own. They used Eriksson Industries that specialize and are authorized in building ZF transmissions which kept my costs at minimum and came with a two-​year warranty that is transferrable which is important since I plan to sell my Range Rover and purchase a new vehicle.
If you have a Land Rover that is not on warranty and potentially needs service, I would strongly not taking your car to a Land Rover Dealer, and finding a reputable shop like we did!

My fiancé and I came into Rosenthal Land Rover «just to look» last Friday. By Monday, we were driving home in our dream car! Mike Blackburn was the manager who helped find the car for us. He was incredibly patient, thorough, not pushy! and made an over-​the-​top effort to ensure that we got everything that was important to us in the car. He even made sure to accommodate our budget without compromising on top of the line features. Without Mike, I’m not sure that we would have been able to get this dream car. We are incredibly grateful that we went to Rosenthal Land Rover for this important purchase, the staff is both trustworthy and thorough. We cannot speak highly enough about our overall experience. It was seamless, and we are thrilled.

I’m looking to buy a higher-​end crossover so my girlfriend and I stopped by the dealership to inspect and test drive the Evoque. I guess we weren’t dressed appropriately (we were wearing shorts/​sneakers since is was nice out), but the 2 sales people took one look at as and thought we were not serious buyers. The one in particular was KZ. He was not welcoming, and was borderline condescending. For example, I asked if I could have a look at the car and test drive and he rolled his eyes. sighed, and said ‘Well, let me see if I can find the keys’. 10 minutes later he comes out and let’s us in the car and basically says nothing. No information forthcoming on the car, the different packages, nothing. I asked to test drive it, and he nonchalantly said ‘Maybe tomorrow you can come by’. They were not busy and my girlfriend and I knew then what was going on. No thanks, you don’t deserve my money.
Remember that scene in Pretty Woman when Julia Roberts walks in to the store and is treated like a vagabond?
«You guys work on commission right? Big mistake… big…huge.»

Just purchased a 2016 Range Rover Evoque Michael Blackburn was an awesome sales person and the Land Rover Team was wonderful. He was knowledgable about the vehicle. I never felt pressured. Michael was easy going and made this experience enjoyable! Thank you Rosenthal Land Rover Team for working with me and making this a hassle free experience you all ROCK!
Thanks!!!
Angela

If you want to work with a sales associate that is knowledgable and friendly without being pushy or overbearing, then Craig Faunce is your man. From my initial email inquiry, to my test drive and then pulling the trigger on the purchase, I felt like Craig did an excellent job serving as a resource and answering my questions.
As someone that works in sales, I appreciated Craig’s candor and never felt like he was trying to b. s me.
I also appreciated working with Tyler on Financing. Tyler was also friendly and knowledge and I feel like I received a fair price and financing option.

They never take serious action or even try to think once why is the car every 2 weeks have the same problem
The worse service ever… I sold my car just not to deal with thier service any more. Even when i complaint no one took action or called me. As well when i went to them following up. And looking for service manager. He never being in his office !!

I am a returned customer, last year I bough my first Jaguar, 2011 XF sedan, the salesman, Reda Habati, was very efficient and walked me through the whole process. I called him again to purchase my second Jaguar, 2015 and he went beyond my expectations! He found the car according to my specifications! Kudos to Reda! Thank you Reda for your great customer service!

Michael Blackburn and the Jaguar team made my purchase very easy. All done on the phone before I even got there. Out of the dealership in 20 minutes!
Thanks!
Raj

I highly recommend this dealership, more specifically my sales associate Michael Blackburn. This was my second purchase with Michael. I appreciate his professional demeanor and attention to my specific needs for gadgets and upgrades. He was a joy to work with and made himself available on his day off to ensure proper handling of the transaction — he’s «my person.»

I bought a Jaguar XF with a lot of help from Michael Blackburn, the salesman. Couldn’t have been happier with the sales process and transparency in negotiating a fair price. Love the car and the low-​key buying experience, best ever.

I’m updating my review after I took back my Land Rover /​LR4 /​4DR 4WD. The manager of the service Mr David Muse contact me regarding the issues I had, I have to say he was very helpful and He took care of my car personally. It was a pleasant and difference experience with the service this time.

This is the WORST place ever! Not only do the salesmen LIE to you and WASTE YOUR TIME, but the sales manager promises to do something and NEVER delivers. Not a single person returns your calls and the front desk person always has an attitude when you call. AVOID THIS PLACE! This franchise should be closed.

In trying to switch from BMW to Land Rover I was faced with the village ‚.
I am not sure why for such a classy brand, the buying experience is Classless
The dealership practices are discriminatory and they certainly don’t deal in good faith

I went to Land Rover yesterday to look, I was not planning on buying. Mr. Gavin helped with a test drive and assured me if I wanted to purchase the car, he would help me and make sure I get the car. I told him my current lease isn’t up until September but he promised he would work something out for me. He went out of his way to make sure the deal went through and I left with my brand new car! :)

I went looking for my first Land Rover. KZ Zangeneh, with Rosenthal, and I met online and scheduled a visit. A week later I own a Range Rover Sport HSE. The process could not have been more professional or more relaxed. Knowledgeable people sharing insights and information and letting the customer decide… nice way to do business. It was a first rate experience!

Absolute rip-​off! The service light on the Range Rover I own came on after 19 months of ownership AND A WHOPPING 7,000 miles. Figuring it was some kind of recall notice, I took it into the Rosenthal dealership where I bought the car. Avoid this place at all costs!
They proceeded to tell me that I was in need of my two-​year required maintenance (despite being 20 months in and only 7,000 miles). The service person explained that they would need to do what he described as a number of significant services as part of this maintenance detail. Reluctant, I agreed based on the level of service he described that I needed.
When he called a few hours later, he told me in a voicemail how he needed a 10 rating on the survey he would send me subsequently and otherwise that my car was ready. When I went to pick it up, they had charged me 975 for a glorified oil change, 607 of which for labor (and in excess of 100 just for the oil).
There was nothing on the invoice that indicated much other than an oil change. Obviously irritated, they then tried to explain how «complicated» it was to do an oil change on a Range Rover and that it was «labor intensive.» They claimed they needed almost 5 hours of labor on the oil change. They also tried to explain all of these other «necessary» services that I «needed» trying to justify why they charged so much.
So I asked the natural question, «How does a $ 75,000 car with a total of 7,000 miles on it need that much service?! What does that say about the quality and endurance of the Range Rover if it really requires that kind of maintenance at 7,000 miles?!» There only response was that it was «preventive maintenance.»
To add insult to injury, they didn’t even wash the car. I actually had to argue with one of the service guys when I picked up the car after normal business hours as to whether or not they had actually cleaned it. After arguing that it hadn’t been cleaned, he then offered to «give me five minutes» and he could get it cleaned. Sounds like an awesome service!
Politely declining that time of the day, I left. The sales guy in search of his 10 rating called me subsequently and argued (unsuccessfully), as explained above, as to why my car needed 1,000 of service but did offer to have people come and clean the car.
Agreeing to a 10−11am window on the given day (figuring I may as well get the car cleaned), i worked from home to wait for them. About 1045, I see a call come in from Rosenthal, was it the guys to clean my car? No! It was someone from the dealership trying to sell me an extended warranty «since I didn’t take advantage of the opportunity» when I bought the vehicle. Only problem was, I had had already bought an extended warranty when I bought the car. I assume they saw I was suckered once on a 1,000 oil change, so there must be more opportunity to price gouge me again.
Otherwise, they never showed without calling again. I had to call again to which I got a message from the guy in pursuit of a «10 or nothing» rating saying sorry. They showed hours later.
Not surprisingly, I never did get the request for feedback. Nor did I get anything but the phone call the night of the charge trying to rationalize why l was charged 1,000 for an oil change.
Avoid this place and these people at all costs. Unscrupulous, immoral way to do business.
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The worst experience of my life at a dealership. When we got our oil changed for 8 years, I assumed we were getting synthetic oil. But recently found out that it wasn’t and were paying the price of synthetic oil change. They didn’t even care to notify me until I found out myself.
Kevin is a guy who sits in the front of the service area, and is just incompetent to be nice. He was rude in every way possible when talking to me. So, tried speaking the to manager and explaining the situation, FAIL! I will never return to this crappy dealership!

Absolutely horrible experience. I have never seen car salesmen this arrogant.
I’ve recently inherited a huge sum of money and would like to splurge on a fancy car for my wife and my unborn child. I came to the dealership dressed down, a simple grey shirt and dark jeans. When I walked in, Roberto gave me a cold greeting and I expressed that I’m interested in a Range Rover. We talked for two hours and I decided to put a down payment to order a car.
When I went home and looked over the details and discussed with my wife, she pointed out my previous visit to the same dealer (2 months ago) we were noted that the dealership will take a $ 6000 mark up for a car. But because I was trying to get back to work fast, I missed the detail and my markup was $ 15,000.
I called Roberto on the phone and inquired about the mark-​up fees very politely. Immediately he got offended and ranted about how it is honestly my mistake that I didn’t read carefully. I was frustrated at his rude attitude, but I held down my frustration and expressed explicitly that it was my honest mistake and he’s not at fault. I just wanted to see if I can get a deal to save me $ 9,000. He then interrupted mid-​sentence and pulled the usual salesman BS that it’s the «bossman» who decide on the price. I once again calmed him down, explained to see if I can get a better deal so we can both be winners. I said maybe he can throw in some options to the package and I’d be content. He said to call him the next morning. I agreed and he hung up on me first without saying any thank you, sorry, or goodbye.
Now, I understand this is my mistake due to a long work day and I’m trying to do it in a rush, but I was perfectly polite and I don’t understand why I had to deal with the attitude. I then started thinking back at the whole detail the entire time I was at the dealer. That’s when it struck me — I wasn’t treated as a customer, I felt like I was treated as a grade school child by his teacher. I understand Rovers sell out fast, and there’s a high demand, but the arrogance is just not tolerable.
I called back 2 hours later, at 830pm, and expressed that I’d like to not purchase the vehicle anymore as I do not enjoy the business transaction that’s done here. Roberto then went on a rampage and literally said, «You buying the car or not is none of my business, and I don’t really care what you think. If you want to cancel the deal, you come pick up the check tomorrow. You should’ve just told me earlier so I could just get it overwith».
Excuse my language but F this dealer. Never will I ever consider Land Rover in my life. I don’t need to take a salesperson’s shit just because I’m 30 and dressed down. I don’t believe in all these positive feed backs on Unilocal.If anything, those who provided the 5 stars are probably just the brand’s fanatic lovers. The people who had to really work with a salesperson seems to all give this dealership a 1 star. The dealership in chantilly is far better. I’ll call my bank first thing tomorrow and cancel the deposit. They can find other rich stuck ups in the Tysons area to buy their car, not like my business means shit to them anyways according to Roberto.

I ordered my range rover from Germany and had it delivered to Rosenthal land rover. I also ordered television sets for the headrest and rubber mats. Julianna took our order and kept us abreast of our delivery status. We had and continue to have multiple issues with the land rover dealer so our outlook was not that great.
Julianna really changed our attitude about land rover. When we walked in she was always smiling and bent over backwards to help us every way she could. We will be return customers because of Julianna alone. Thank you Julianna for putting up with us and making the whole situation so much better!

I came here to test drive their Evoques and Mr. Cabbagestalk was incredibly patient and kind with me and my indecisiveness. Unfortunately they only had the 5-​door available and I wanted the 3-​door.
I wanted so badly to buy my Range Rover at this location because of the great service that I received from him.
After buying my Evoque at a different location (see my 1 star review for Jim Coleman), I have been coming to the Tysons Service Department for all of my cars needs. Kevin is my service representative and he has done an amazing job at making sure me and my car are always taken care of. On days that he is not there, the other sales reps are also friendly and helpful. I have been there quite a few times…
1. I needed to get my windshield replaced because of a stupid rock on 66 and Kevin was great about getting my estimate to the insurance, keeping me posted with the delivery of the part, and also making sure my car is cleaned thoroughly upon pickup.
2. One night my car wouldn’t start and they sent a special tow truck to my house to pick up my car and it was fixed by the next morning. They even had one of their employees deliver my CLEAN car to my house so I didn’t even have to budge.
3. My trunk was having issues closing and I was able to get an appointment right away and a rental car within minutes of my arrival.
In fact I am always set up with a rental car whenever I go there even if they are just working on a few minor recalls for the car which only takes a few hours. The customer service here can’t be beat — I am always able to get an appt ASAP and Kevin is very knowledgable about my cars needs.
I also highly recommend the Evoque! Please don’t be deterred by the work I have had to get done on it — I think they have worked out all the kinks this year :)