Jonna Wooten – State Farm Insurance Agent

Jonna and her team have been outstanding for the 10 years I have been with them. The 1 insurance claim I had was taken care of immediately. I refer all my home buying clients to her for insurance. Easy to work with from a mortgage company standpoint, outstanding customer service.

I had the best State Farm team for years, until they moved to corporate so I had to find a new agency, which is how i ended up with Joona Wooten. At the beginning all was going great, but i started having problems with auto-​draft, payment amounts, «unknown» tickets I had since 2011 that they hadn’t charged my premium with and decided to do so on December 2013 which increased my premium greatly and they took off all of my discounts!!! ridiculous!!! SInce this was not my mistake but theirs. They had been pretty good at getting back to me until this issue started, I emailed and called and no call back, the agent helping me definitely tried avoiding my calls and would respond by email, when i specifically asked to give me a call back as i wanted concrete explanations. I asked from a call back from Jonna and didnt receive it. The male agent helping with this issue is very condescending and not very nice, he wants me to settle for what he says and I guess he has never come across a person who questions him and ask for concrete responses because it obviously irritates him. I cant deal with this nonsense and attitude, and tried explaining to him that this mistake was theirs not mine, but of course his stinky attitude does not let him understand certain situations and told me it was my problem, that i should be more careful driving! It is because of him i decided to switch to Progressive immediately, since he didn’t care about helping me with payments nor if i cancelled my account, he said i was welcome to do so anytime. It was kinda bittersweet considering i’ve had state farm since 2007, but its impossible to deal with some people and this agent definitely made them loose my business. However, i have to say i am happy this happened and i moved my auto insurance to progressive, because i am saving approx $ 150 monthly!
NOT A GOOD EXPERIENCE WITH THIS AGENCY AND WOULD NOT RECOMMEND!

I am a part of a mortgage company dealing with Jonna Wooten’s agency and her staff. They are very unresponsive and give false information regarding their turn-​around times. What makes me write this report on Unilocal is due to the horrible service I received. I did not give them a One-​Star because I am not actually a customer enrolled in their services, but a two-​star will suffice for now…
I spoke with a gentleman on ¹¹⁄₂₆ asking for insurance and he said he’d be getting it back to me later in the day. I called him later in the afternoon and he was not in the office so I could not get the statements. I called today, ¹¹⁄₂₇ asking for the insurance again, and after being redirected I spoke with a female this time requesting the same thing. I mentioned that I had requested it yesterday and it was not received. I again, requested it from her, and she insisted that it would be out today. I told her I would be calling later today to confirm and her exact words after my statement were «GOOD FOR YOU» and hung up the phone.
Now knowing this is a business where customer-​service is highly valued leads me to think that their office does not care the slightest bit for their customers/​clients. All she had to do was apologize for the delay and say feel free to call if you have not received anything by 3pm. Instead, I get a nasty remark saying, «GOOD FOR YOU» and a hang-​up.
Not my type of business I’d trust handling my insurance. Customer beware.

Fantastic office. Jonna and her staff are extremely helpful with any questions or claims.

Jonna has the insurance policy on my weekend home in Virginia as well as my vehicle that I use out there. Every contact I’ve had with her office was a pleasant experience. Her staff are polite and helpful on the phone. I’ve never had to follow up. Either my question was answered first call or if it required research, I received a call back the same day. I would highly recommend this State Farm Agent.