Fred’s Best Windows, Siding and Doors

I was referred to Fred’s Best by one of their satisfied customers, when he got tired of hearing me complaining about my electric bill, my crappy windows, and having to paint the trim last summer. He told me that I could expect personal service from people who really care more about customer satisfaction and service than any contractor he’d dealt with in several years. It sounded too good to be true, but I trusted him, and contacted Fred’s Best for an estimate. William and Suzie came by, sat with us for a while and discussed what we wanted done, took some measurements, and we set an appointment for 3 days later. They came in with 3 options, good, better, and best, and I fully expected them to tell us why the highest price option was the best choice, however, after going over all 3, they recommended that based on what we «needed» given our intent to stay in the house for a few more years wasn’t the top end, but a combination of the «good and better.» We did some negotiation, both made some concessions, and agreed on the most reasonable price and delivery schedule of all the quotes we received. When installation day arrived, they were on time, had an adequate number of personnel, and had 15 of the 18 windows and one of the doors installed by the end of the first day. As things go, 3 windows and one of the doors were not correct, but they assured me that the next day they would finish the windows and most of the trim work. The door had to be re-​ordered and would take 3 – 5 days to receive, but would be installed immediately upon receipt. The windows got done as promised the following day, and the door arrived and was installed as promised. There were a few punch list items, but they were corrected within the installation time promised, and we were happy. During the installation of the trim they noticed that the rubber boots on both vent pipes on the roof were torn, and they made a special trip back to our home to replace them at no cost to us. I want to thank William and Suzie for their assistance in the planning and Nilson and his install team for the efficient and quality installation. I can report that after the windows were installed, our electric bill was cut nearly in half last summer, even with the extreme heat and extended air conditioner use. Lastly, when we decided it was time to get a new water heater, Suzie was quick to provide us with the name of a company that they use and we received a reasonable price quote. I would recommend Fred’s Best in a minute! Thanks again for everything… and I’m pretty sure siding is in our future in the next couple of years, and the Fred’s Best sign will again adorn the Crail front yard.
Jim and Barbara Crail
Lake Ridge, VA

Thankful to have William from Fred’s Best to repair an issue with a precious window company. We had a window installed by a window company several years ago and it has never been right. I called William at Fred’s Best to get an estimate on fixing the issue. While this is not something they would normally do, they did help me out in a pinch as we are trying to sell our home. William’s team of guys was fast and friendly and professional! And they worked on the window from the OUTSIDE of the house like any «real» window person would when finishing it all off! You can read my review on the nightmare window company, and know you never want to deal with them… But Fred’s will help you out in a jiffy and will do a great job! They have great prices on replacement windows and doors and will do the job right the first time, unlike the other guys we had used… Thanks a million William!!!