The Home Depot

Horrible service. Glad it takes another customer to tell me your systems are down. So not only did I waste my time coming into the store and shopping. You let me stand around like an idiot at the self checkout. Are you hiring? I want to work somewhere where I stand around and daydream all day. Great job

I have never been treated so rude by the employee in paint with the pony tail and then on top of that Greg the manager was even ruder!!! The first guy wouldn’t even speak to me when I approached the counter. I have spent $ 800 in the last couple of days on concrete stain and to be ignored and other customers to be taken in front of me is not right! Then I asked to speak to the general manager Omar was his name and he wouldn’t even come out!!! Sally and a female manager were the only ones to acknowledge me and make it right. The first employee has worked here for 20 years and frankly he needs to be fired or maybe given a run down on how to treat customers with respect!

Really rough experience over the last month; «computer error» on our tile order, came a week late, scheduling delivery was a nightmare, when delivery came 4 pallets delivered, had to send a whole pallet back because some was ordered wrong some was delivered wrong. Lots of phone calls, lots of transferring me around, eventually talked to the manager who did very little to help me out. A lot more phone calls. Ended up driving the 45 minutes at 8 o click at night to pick up the rest of what we needed for our installer to begin the tile a week late because I didn’t trust they would deliver the stuff they messed up and we needed. Which they then tried to deliver the next morning after I spoke with customer service about what we were doing the night before. Really the big problem is a lack of communication and professionalism at this store. People were friendly enough but you can’t run a successful business on «friendliness» IF you order ANYTHING from this store: double triple quadruple check everything yourself. No where along the way after I expressed my frustrations was I offered a tangible apology or explanation. We will probably be shopping «the other store» from now on for our home renovation and remodeling project and had we not fallen in love with the tile we ordered I would have walked away from this nightmare weeks ago. Buyers beware!

worst home depot ever.
employees are rude and unhelpful.
im a contractor and the pros and service counter has rude lady.
no name tags on.
here name elisa.
working that look and act like they dont want to be there.
they lost a 400.00 water heater sale
im contacting corporate as well.
this place needs a huge check by there corporate office and fire there lazy pro counter and service desk staff big time.

They have long hours. Ots better then the other home depot but it has no equipment rentals

I can’t seem to get anyone to help me because I’m not 50+ and I have overhead employees insulting the customers definitely not coming back when lowes is just right down the street with excellent customer service

I came into home depot today on 3−19−15. Not knowing my way around the store I asked a gentlemen for help. I didn’t remember his name but he had a cool air brushed apron. If that’s any help. Anyway super nice, friendly & helpful. Also the cashier Denise was nice too. All around had a pleasant visit to ur store. Appreciate the help. Thank u…

yeah i don’t buy to often here, i had a revolving account for credit and I purchased carpet and tiles and supplies, and paid it off with in the time frame for free finance and hadn’t shopped there for about a year and when i went back to make another big purchase, they had closed my account for non activity. Really Home depot, really! you can take your cc and shove it. i’ll shop Lowes: D

I never thought I’d see the day where I’d give a Home Depot 4 stars. Usually I avoid them like the plague and go to the «other» place and pay a little more. Maybe it has to do with the fact that the ones I’ve gone to since I was a kid in the San Fernando Valley are all bloody awful. Nonetheless, I have to give credit where credit is due and let you know this location is my new fav.
In several situations where I looked lost searching for materials, I was asked if I’d like assistance. Usually I have to run around the store and beg someone for help. There was one time Klayton in electrical went out of his way to search for a product for me and was patient in explaining how to install it. John in tiling has been super helpful on a number of occasions. The staff seem to like each other and it shows in their upkeep as well. It feels as clean as a hardware store can get. Whatever this location is doing to separate from many others keep doing it!

I have been here MANY times and spent 100s of thousand of dollars. It is the store that is close to home. Overall they are fine. Some of the staff are lazy and uniformed. –most are not– They recycle the staff too much. Prices are in line with the competition. Bunny the manager is helpful and fair.
I always keep coming back for building supplies.

They have Halloween pumpkins and it makes a super cute display.
I was so impressed that I took my little doggy and took some pictures with him by the pumpkins.
They are a dog friendly store so you never have to leave your pet in the car. This is why you see dogs in the store.
That is exciting for my kids because they love bringing fluffy with us on our weekend adventures.
I just finished Santa pictures here with my son. They had an adorable set up and the sweetest Santa.
I called my local Apple Valley store and asked if they have Santa in their store and the lady was kinda rude. This will be my new go to store.
They even had a hot cocoa and cookie table. My son was so happy. Best of all there was no line and it was free.
I will post one of the pictures but his daddy took better ones.

Second time within the month I’ve had a bad experience. Omar is very rude and made sarcastic remarks towards me when trying to exchange a pressure washer I just bought. We will never shop there again

So I had a big paint project and I was so lost, had no idea what kind of paint to buy, I wish they had given me some tips or advice, I bought paint without primer and it was a nightmare to work with, I had to throw away $ 100 worth of paint and buy all new ones. Prices are great though, even Walmart can’t beat them lol. Very friendly staff also

Adequate parking, employees are relatively nice, selection is decent and they have a little bit of everything.
I’ve spent more money at this store, than most people spend on a car.

Even though I have driven past this Home Depot a million times I always went with the other Victorville or Apple Valley one.
The store is in a not so great area but doesn’t look too run down, actually pretty clean.
It is way less full than the other locations and the staff is just as nice and helpful as the other locations.
We got what we needed for a good price and were off, what more do you want?
I’ll be back more often than I’d like for sure, as a homeowner there is somehow always something you need here.

Worst home depot I have ever been to. Staff is by far the most unfamiliar and uneducated regarding their prospective departments. Management is rude and tactless. I am a contractor in the area, and after repeated headaches from this store, I now shop at the Lowes up the street. Better products, better service, cleaner building with less wal mart trash and illegals wandering throughout the parking lot.

Conveniently located in the busy part of Victorville. Entered the store with a welcome and hello. Cool employees willing to help you. You find everything in store quickly. Nice store layout.

I’m pretty upset at the service I received today.
I went in to get a few keys cut. For one of the keys, the guy told me that they were out of the necessary key. So he took it upon himself to use a different key. I asked him, «are you sure this key will work» because the cuts CLEARLY didn’t match when I paired the two keys together. He assured me it would work. So I proceed to the checkout, pay for both keys and a key ring (which the cashier charged me for two when I only bought one!). I get home and try the key, and it DOES NOT WORK! I am pretty upset, I know it was only $ 1.78 for the key cut, but it’s just the fact that it’s poor service on home depot’s end and a waste of my time and a huge inconvenience since I don’t have a car and had to walk there (1.5 hour walk, each way!!!)