Salon Spatoria

I’ve been several times since I’ve lived in Victoria and I really like it. I especially like a new hair dresser there Jennifer Senescal she’s amazing!

I used to regularly see a hair stylist for my curly hair needs in another salon and found out she was let go. She ended up calling her client list with the news that she was now working parttime at Salon Spatoria. I had never been there, but I wanted to keep my same stylist, so I gave it a whirl and drove out from Eden Prairie.
First impression when I walked in was «ok.» The building looked alright and it was a decent set up. The receptionists, on the other hand, were extremely young and pretty unprofessional. One was wearing dress pants that were completely frayed at the bottom. The other looked like she just woke up and threw her hair in a messy ponytail. A great look when greeting guests at a salon, right? While they were nice enough, they weren’t extra friendly. It was very matter-​of-​fact. They had me wait as my stylist was wrapping up an appointment. It was funny hearing them giggling over Facebook and asking each other whether the lady that had just left had paid or not. Meanwhile, one of the hair stylists came out sporting frayed jeans and a hoody. I thought I had walked into Super Cuts for a second. THIS is Victoria’s idea of a high-​end salon & spa? Classy, indeed.
I arrived 10 minutes before my appointment time, so I was happy to wait. About 5 minutes later, I saw my stylist walk out with her client. She walked back into the salon without looking at me once. I thought, «Well, maybe she didn’t see me.» I had put down the magazine assuming I was going to get called in momentarily. How wrong I was. 15 minutes go by and nothing. She didn’t come out to get me, the receptionists kept giggling away at Facebook. Finally, one of them turned to me and said: «Oh. You have an appointment with X, right?» I said,“Yes.” She went back to the salon. I assumed she was checking on my stylist to see if she was ready for me. The receptionist comes back out and doesn’t say a word to me. Ok. So I wait another 10 minutes and finally just had it. I walked up and said, «I’ve been here for 30 minutes and I don’t have any more time to wait.» The wide-​eyed girl was surprised and just said, «Oh. I’m sorry… do you want me to reschedule you?» I just stopped her there and said, «No. Not really. I’ve seen enough.» I left and I have NO intention of ever returning. If you’re in the Twin Cities area, do yourself a favor and pick one of the many friendly, classy salons that are available. Not this dump. It’s not too much to ask for a little customer service and professional people.