Enterprise Rent-A-Car

Had a horrible experience with this place in early 2013. While my primary vehicle was being repaired, my insurance company booked me a car through Enterprise and picked up the bill. Even though I didn’t pay anything out of pocket, I still felt ripped off by these folks. First of all, they move very slowly. No sense of urgency, and no consideration for my time. And my god, stop trying to push your unnecessary and expensive insurance on me! It costs more than the car rental itself!
Enterprise stuck me with a Dodge Avenger, which I have to admit is probably one of the worst vehicles on the road today and is only mildly preferable to rolling down the street inside an old oil drum. Sorry Chrysler fans, but these cars are just awful — no visibility, clumsy steering, horrible gas mileage, and uncomfortable seats. Now the car itself isn’t Enterprise’s fault; after all, they didn’t manufacture this abomination. After a day of driving, I complained to them and they offered to put me into another vehicle. Only when I showed up to swap cars, they didn’t have anything available!
Fast forward to today (2014): my wife needed to pick up a rental car for a few days. We had made a reservation a day ahead of time, but when we got to Enterprise at 7:30 am, they didn’t have our reserved car available. Unbelievable. This feels like a Seinfeld episode! Clearly they have no problem taking reservations, they just can’t *hold* reservations!
We ended up not bothering with the car rental. Take it from me, if you need a rental car, don’t go to this Enterprise in Victor. You may have to go out of your way, but there has got to be better alternatives.