Please save yourself the time, frustration, and headache and don’t choose Sandra as your insurance agent. No one should have to deal with the level of frustration and distrust they have caused me. The customer service, if you want to call it service, provided by her office is unacceptable and unprofessional. First of all, Sandra’s assistant never had an answer for my queries. Her standard response is «I don’t know» or «That’s not my job/I don’t have that authority.» When I asked who could help, she told me to call the Allstate call center or said Sandra could possibly help when she was free. If Sandra replied, it was days, if not weeks, later. Neither Sandra or her assistant offered to follow-up or research a question for me. The call center was more helpful with explaining what was going on, but I was misinformed on several occasions. When I received a bill for a remaining balance on my cancelled policy, I was told different explanations by Sandra and her assistant. When I asked for further explanation of how my monthly premiums had been applied, Sandra didn’t respond. In January, over a month after I had cancelled my policies, I received a collections notice for my renter’s policy. I called the office and the assistant told me it had been cancelled, couldn’t explain why I received the notice, and did not offer to check it out. I had to call the call center again. They said the policy had not been cancelled and since it had been longer than 30 days, the originating agent had to cancel it. They sent a message asking Sandra to fix the error and marked the task as priority. It was probably a glitch in the Allstate system. However, I never was contacted by Sandra’s office. I had to contact the call center again and file a complaint with Allstate’s customer resolution department. After four days, I still did not receive any contact from anyone at Allstate. I have had to continue to follow-up. I was eventually told the policy had been cancelled and Sandra told Allstate corporate that she contacted me. I have received no emails or calls from Sandra about this matter. Allstate still hasn’t sent me the requested documentation of the cancellation.
