Got wings delivered cold. Booth was dirty. Nobody at front to greet me. Service was just OK, considered it was totally dead.
Christian L.
Tu valoración: 1 Libertyville, IL
This place blows. Horrible service, terrible food… There was an NFL playoff game that wasnt even on any of the TV. Waiter was high. Bad experience… I’d give it negative stars if i could, fam… Smh
Ann T.
Tu valoración: 5 Mundelein, IL
Awesome customer service, love it love it. Would recommend for everybody. The food is good here!!!
Sean H.
Tu valoración: 4 Chicago, IL
I mean, the food here is pretty good. Some of the sauces are hit or miss. I had the take out yesterday — I tried the new«Zesty Citrus» sauce. It tasted like Tropicana lemonade, which uh, isn’t Zesty or Citrus, it’s more of syrupy sweet. The Thai Curry sauce tastes like someone dropped half of a salt shaker in there. But the BBQ and lemon pepper and chipotle bbq seasonings were good. And the chicken and cheese/bacon wedges are good. Sitting inside is fine, but it’s a place a lot of people come to in order to watch sports. So it will probably be loud if that bothers you. They have trivia though, which is fun if you can’t talk to the people you’re with about anything.
Allie M.
Tu valoración: 2 Chicago, IL
I went here with a friend on Saturday, we ordered some wings to go. Two girls took our order they were distracted and giggling with eachother. They gave us a puck and we sat on the bench waiting for our puck to alert us that our food was ready. After 45 minutes our puck still hadn’t lit up so we asked how much longer. They seemed surprised that it didn’t light up. They said just a few more minutes. We get home, we live less than 5 minutes away and the food tasted horribly. You could tell it was reheated probably in a microwave after forgetting that we were sitting there waiting for our food for so long. We called and the manager asked us to bring the food back and he gave us fresh wings. At the end of the day we are paying customers. But the whole experience was off. I wouldn’t go here ever again. Two stars only because the manager fixed it and the wings were decent.
Vanessa M.
Tu valoración: 2 Mundelein, IL
Food is ok. Whenever we go the soda is never right. So we end up ordering different ones till one tastes close to what it should. EVERYTIME. I Try and remember to bring a bottle of water with but I forgot today. Ugh.
John P.
Tu valoración: 2 Lake Forest, IL
The wings are getting smaller and it is getting more expensive. They eliminated the lunch combo specials on the weekend and it adds about $ 2 per person. The last couple of times, the wings were so skimpy that we were very disappointed. One of the times, they gave me no drumettes. When I complained, they gave me extra drumettes, like, 20 minutes later.
Dima Z.
Tu valoración: 1 Vernon Hills, IL
Absolutely terrible service, tried to order Togo and first time was placed on hold for 8 minutes, called back again and before I finished my sentence was placed on hold again, had to drive there and even there had to wait a long time. Nobody cares in this location, stay away.
John R.
Tu valoración: 1 Lake Forest, IL
Slowest service ever. I’m sitting here waiting for my small order of wings 45 – 50 minutes later.
Rob D.
Tu valoración: 1 Libertyville, IL
Will never go back. Food is consistently is cold. Get attitude when i send it back. Prices on the rise and food quality is diminishing. Cant believe this location is still open
Scott T.
Tu valoración: 1 Fish Creek, WI
I would review the food, but after an hour we are still waiting for it. And we have little kids.
Andrew O.
Tu valoración: 1 Los Angeles, CA
So idk what you come here for but I was going for some wings… They came out cold. As did the Kraft Mac and cheese. Not the servers fault, get some runners and learn how to run a restaurant. Oh we could also go for some waters refills please. Yeah, that’s the servers fault.
Meli S.
Tu valoración: 3 Glenview, IL
FOOD Was Just ok. Drinks were not so, service was average. Overall, didn’t give me a reason to come bk.
Natalie C.
Tu valoración: 4 Kenosha, WI
So Im updating my review due to todays experiance. The last tim I went to bbw I was so upset that I went to the website and informed them of my experiance. In less then 2 hrs I recived a call from the Manager and she apologized for the lack of service and the long wait time. She sent me a 25 certificate to give them another try. So today I did … totally different experiance we sat in the same booth and had the same waiter. Food arrived 15 m after we ordered the waiter was attentive and even brought drinks with out being ask. The check was ready within a minute after we asked for it. This experiance was nothing like the one I had a couple weeks ago. All in all bbw did a good job this time Im glad they were able to redeem themselves.
Katie S.
Tu valoración: 4 Antioch, IL
Me and my boyfriend came here for dinner. We were seated right away. Our server said he would be right with us and was handling a large group, when a manager saw that he was busy he checked in on us and took our order himself. He also gave us a complimentary appetizer. Our food was very good, always is here, and was brought out in a short amount of time. Staff was very friendly, we would definitely come back.
Zi-on C.
Tu valoración: 2 Austin, TX
Not cheap, and not that great. The boneless wings taste like breaded chicken chunks you could get from the frozen aisle at your local grocery store. It’s cool that they have a lot of sauces, but the vast majority of them are mediocre to subpar. The only ones I kind of enjoy are Jamaican Jerk, Mango Habenero, and maybe… Spicy BBQ. Sort of. There are tons of TVs around, so that’s nice. Like I don’t watch ESPN SportsCenter enough… The guys at my work like this place, so I’ll probably back… but at least it’s edible.
Maxine W.
Tu valoración: 2 Arlington Heights, IL
Not great. Pretty much all BWWs are created equal, but I was really disappointed in my visit here. It was about 10:30 pm, and we were on our way home from 6 flags looking for somewhere open. Hooray, BWWs is open until 1 am! There was only one server working, and she was completely overwhelmed with big tables. As a server, I understand that this is a terrible feeling. Let me clarify that both stars are awarded for the server keeping her cool under pressure, and the manager/support staff doing their best to help her. The food on the other hand, left so much to be desired. Our wings were lukewarm at best, and cooked to «wiggly» stage. It was almost like they were boiled instead of fried. I ordered a build your own crispy chicken sandwich, as did my sister. They came out one crispy, one grilled. So they went to remake hers, and she told me to eat mine while it was hot. But it wasn’t hot. And the bun was stale. And it was literally a microwaved chicken patty like they used to serve for hot lunch in elementary school. I ate my potato wedges and like 3 bites of the sandwich. I probably won’t come back here. Like, ever.
Sethu M.
Tu valoración: 4 Vernon Hills, IL
I am a regular at this place. Usually i go here with my co-workers on Friday or lunch with my husband. But I end up going here atleast once a week. The Positive: The food is very consistent, it never changes so there are no surprises… which is good. The atmosphere is nice and it never feels dead. The prices are good given the quantity. The Negatives: They are not efficient in managing empty tables. Often times we would see half or even more then half of the restaurant empty and still a line of people waiting for tables. I also suspect that they don’t put any alcohol in any of the cocktails… Or atleast thats what it tastes like. Even with the few negatives this place is pretty nice. The servers here are also amazing at their jobs and really good at taking your orders and bringing the right food without f*#k-ups.
Susan S.
Tu valoración: 2 Vernon Hills, IL
I’m not sure how this chain is so popular, wings are small not very moist and the flavors are nothing to write home about. Honestly jewels chef kitchen is so much better.
Jennifer L.
Tu valoración: 3 Buffalo Grove, IL
I swear I’ve written a review for this B-dubs before. Not sure what happened. Run of the mill Buffalo wild wings. Nothing really special about it. We usually get seated right away when we go in. The tables are ALWAYS sticky and gross. Service is always«ok». Wings are usually good(although they’re always a bit dry). and it’s always loud because there’s like a million different tv’s on with different games. This is Buffalo wild wings. I go for the wings.