braceplanet

Worst company and customer service I’ve ever dealt with! I paid extra for rush shipping to no avail. I received my items too late for my trip so, I refused the items and after a month of unanswered emails and pointless calls they finally acknowledged receipt but they would not refund my money, only giving me a store credit! Then they had the audacity to charge 15% restocking fee and kept the money for rush shipping despite their failure to do so. My dispute filing with Paypal was denied and they were not willing to chargeback this purchase, they were absolutely useless… won’t be using Paypal for anything else but Ebay in future and once I use my store credit, I WILL NEVER PURCHASE FROM BRACEPLANET AGAIN!

Do not shop here unless you know exactly what you want. If you are unsure of a size or fit, go elsewhere, as this company will not give credit card refunds — only company credit. They will exchange a product for another one, but only after you send back the original purchase. Since their product range is for medical/​surgical supports, and timeliness is essential in this area to many of us, the delay between the return and the resending of another product may not be in the patient’s best interests. I find all of their policies very patient-​unfriendly.