Banfield Pet Hospital

We highly recommend the Banfield hospital at Vernon Hills. We used Banfield for over 10 years and the recent 3 years were with the Vernon Hills office. All stuff members in the VH office are friendly and helpful. Dr. Bradley Hundt is the best vet we have seen. During the last year of our precious Maltese Sam’s life, he started to have health problems, from something as small as skin infection to the horrible congestive heart failure. Each time we brought Sam in, Dr. Hundt always made an accurate diagnosis and treated Sam effectively. For Sam’s CHF, Dr. Hundt diagnosed the problem promptly and referred us to the appropriate specialist for further treatment. There were several times that we made late calls to the office, wondering if Sam could be seen right away. Despite being busy already, Dr. Hundt and his staff always managed to squeeze in Sam’s appointments. They are responsive and good at returning calls.
It was heartbreaking we parted with our Sam too early too soon. There does not appear to be anything that can make our pain any less. However, if there is, knowing Sam was taken care of by the people we trust would definitely be part of it.

I’m disgusted right now. I brought my dog in for his routine teeth cleaning as he is on the banfield wellness plan. I’ve been paying almost $ 40/​month for close to 10 years and a loyal customer. The vet called during the procedure to discuss extra charges as she felt one of his molars should be extracted. There is no infection, but she recommends it should be removed. This will cost an additional $ 250! What?! After asking why is this so incredibly expensive, she tells me it’s because it’s a time consuming procedure, it could take her an additional 15 – 30 mins. So, we are paying $ 500/​hr for your time?! Really?! These vet offices are taking advantage of our love for our pets and charging outrageous prices that we have no say in. There is no regulatory body saying «that’s excessive!». Banfield has been profiting off of me for years, and that doesn’t even matter in the cost. I asked to speak to a manager or someone who can make this cost more reasonable and affordable, of course the answer is «nope, that’s the cost». Now I will take my business elsewhere. You’ve lost a customer. I’m sure banfield doesn’t care, but I’m so disappointed.

They whole staff is super friendly and very helpful. As a first time puppy owner I can be a bit paranoid and worried about my dog Lucy. Everyone is great at answering any questions I have. I purchased the wellness plan for Lucy’s first year and it was totally worth it. Covered her spaying, all her shots, check ups and any random visits. Helped me save a ton of money, while still having amazing service. I will definitely be signing up for her 2^nd wellness plan when the year is up.

I’ve been a member of Banfield for my dogs for the last 11 years. I’m a fan of their services.
It’s good because the service is convenient, they know me and with my doggie HMO, I know exactly how much to budget for my dog’s health yearly, give or take a little.
I upgraded my dog’s plans to include the yearly teeth cleaning as well because they told me I needed to brush my dog’s teeth to keep them healthy. Maybe I’m a bad doggy daddy, but I’m not doing that. They hate it. After my beloved 11 year old male Corgi Gulliver lost one of his top little teeth to decay, I caved. I was thinking about veneers for him, but this option seemed cheaper.
They remind me about the doggies’ regularly scheduled twice yearly visits for vaccine, check ups and boosters. However, like my regular physician, I’m a bit tired of being hounded (no pun intended) about how they could lose a little weight.
While I pay about $ 75/​month for an all inclusive plan for them, there are costly little add ons which I wish were also included, like the exhorbitant pain meds for Tuddy after her spay ($ 22 for 14 doggy ibuprofen? I don’t care that they’re liver flavored!).
I don’t like that emergency services are not included. Recently, I accidentally cleaned my floors with traditional Lysol to disinfect them. What I didn’t know is that Lysol is very dangerous to dogs. It interferes with their livers. When my dog started to show some symptoms, the subsequent recommended course of treatment was potentially very expensive. I was ok with a few hundred dollars for blood tests, but multiple hundreds for some kind of biopsy or even more for a doggy CAT scan didn’t make sense. I washed my floors very well and gave the dog a liver cleanser and he’s well now.
I guess the moral of the story is prevention is cheaper than remediation. That’s what they’re good at here, and that’s why I like them.

One of the better ones out of all the banfielfs for sure! We take our little dog here and everything seems fine. Still looking for a good vet in the area that’s affordable but for now this place will do and everyone is very friendly.