Terminix

This is a continuation of Terminex and the services we have received as of the last two months. Once again the technicians Ivan and Morgan have proven to be professional, courteous and prompt in servicing our home. Since my last review things have improved greatly in all areas. The service manger is also helpful and eager to please, we make the appointment and the techs are here on time. I like that.

The absolute worst customer service ever!!! I was trying to set up a series of treatments and they couldn’t give me a quote, after transferring me to five different people and having me hold various times for a total of 45 minutes…
They were going to have to transfer me AGAIN to another person for scheduling, still no pricing, when I said there has to be another company out there that can get it organized with one call. There sure was. Stanley Pest Control!!! They were sooooo helpful!

Absolutely the WORST customer service! I have attempted 3 calls to Terminex to order a termite report for my client. Fist time they told me that someone would call me back (never happened). Second call was a 4 attempt nightmare through their phone maze. Third call was picked up by a rude Terminex employee who would not take the order as I wasn’t the homeowner. I’ve been a RE Broker for 30 years ordering reports for my clients! Absurd. This is why Realtors don’t use Terminex as they are overpriced & difficult to deal with.

My experience with Terminix thus far has been nothing short of a nightmare. I can’t believe that this place is still in business considering the way they treat their customers. I called over a month and a half ago asking if they would send somebody to assist with a gopher problem I am having. At that time it was literally just that… one single gopher. After many «assessments», numerous appointments where nobody showed up, and over 15 phone calls made by me in an attempt to reach them, I am now being told they are unable to help. «The hill is too unstable».
I have to ask at this point, «why would you wait this long to send somebody to actually handle the situation instead of taking care of it when you originally said you would?» I was then told by one of the managers that my hill was more than likely always unstable and just because I said otherwise was simply hearsay.
Now, I am beyond upset. Not only did this guy just call me a liar, but he is also refusing to email me an itemized list of the work that I am being charged for. He would only tell me over the phone what the breakdown of my bill is, which totally differed from the bill I received via email and the paper bill I got in the mail.
I responded to his accusations of being untruthful simply by asking how his other technicians could have found the other problems which existed on the hill if they were unable to walk on it due to the «unstable condition» it was in. I also mentioned that I had taken a video of that first gopher hole and it clearly shows the hill, the date and time I took the video and more importantly, that there was only one visible hole. Now there’s over ten in that one small portion of the hill. I have counted over 25 holes all together and I am certain there are many more.
I would have called someone who would have followed through with their part of the contract had I have known this was going to happen. Terminix should really rethink having people like Justin as a manager. He obviously has no management skills and he is definitely not a personable man. I will make sure everyone knows the way terminix has treated me and I will be referring anybody but them.

I have a buyer purchasing a home in Agoura Hills. Terminix provided the sellers a termite inspection in January and since it is NOT the same report that we require for an escrow, the sellers had Terminix come for a reinspection and they wanted to charge $ 7,800.00 for wood work! We got a a second opinion with another termite company. Their total cost including painting the wood is $ 4,100.00. Don’t use Terminix!

Terrible customer service. Every time I call for service the technician is late, at least ½ hour after the window they’ve given me. This time, HOURS go by, no call, nothing and when I call the office they can’t reach him. I took a day off of work to have a rat problem fixed and they completely dropped the ball. Horrendous. Especially when I was forced to write a $ 1700 check prior to the service being scheduled.

I have never felt that I have been treated so poorly by any other company than I have been with Terminix. I was told I had rodents and rodent feces in my garage and attic and it would take $ 1600 to fix the problem. I was told a team of technicians would need 5 hours to take care of my problem and that it would require heavy duty equpment. A team of 2 showed up– 1 a technician and the other a clueless intern recently hired to learn the process. They needed 2.5 hours. They had NO equipment. They used bleach and borrowed my broom, my pan and my hose– all 3 were ruined and had to be discarded. They did not even have a vacuum. When I called Terminix to complain I was blown off by the original inspector and turned over to the Sales Manager, Rick, who said he would come out to my home the next day at 11AM. I had to call him the next day at 3 to remind him of our appointment. He showed up and said he had to speak with other personnel and would return the next day again at 11 to resolve this problem. The next day he did not show up and I called him again at 3 but he never got on the phone. I called him the following day and I still have not yet heard from him. I am willing to pay a reasonale amount but not the outragous $ 1600. But I have noone to respond to. I will try to reach higher level management and if unsuccessful I will contactr corporate officers in Tennessee. Seems a shame since I am in Agoura Hills

This is by far the WORST termite company I have ever used! As a Realtor, I need the services I hire to do their job well and in a timely manner. Terminix has given me, my team and my clients nothing but problems. They recently gave us a termite report with no total as to what the work would cost. When we called them regarding this issue, they refused to give us any useful information and transferred us over and over again and made us go around in circles just to talk to someone who could help us (which no one could). We are still waiting to find out the total. They even took 2 months once to give us a termite report on one of our properties! My team and I are incredibly upset with this company and their unprofessional and useless business practices. Taking into account everything we’ve gone through with them, all the headaches they’ve given us and the amount of our time that they have wasted, I wouldn’t wish any of this on my worst enemy. DO NOT USE TERMINIX!!!

As promised, the corporate office did follow through and continue to follow up on a regular basis until the issue was resolved. They also compensated me fairly for my inconvenience. I would give them five stars.
After the corporate office got involved, the local office did call, eager to resolve the issue. They set an appointment and arrived on schedule, completing the work needed. All in all, it shouldn’t have had to escalate the way it did but the work was ultimately completed to my satisfaction.
Apologies for the late update, four stars are fairly deserved.

I want to apologize to the Terminex crew and update my previous review. They caught the people responsible for the break in. But I still think someone to guard your home overnight should become policy.

Run away from Terminix!!! My 7 contract was a joke. It began in 2007 when I moved out of my house for my scheduled tenting and no one showed up. They claimed I had the wrong date, however all of my paperwork had this particular date. That was the begining and the next 7 years were a joke. Just avoid them if you don’t want to be frustrated. If you already have an appointment, no worries they likely won’t show.

Shocked and surprised!
Here is the update as of 9÷12÷14
You will not believe this…
The branch manager took personal responsibility for my experience and has apologized. He said he fired the original contractors and brought on a new company to make all of the repairs. \
The area on the roof that was never repaired has since been handled…
The pergola… The new contractor pointed out that the pergola wasn’t safe because the bolts had never been tightened down. It did sway back and forth, but it seemed okay. It didn’t move too much because it was really heavy, but when you really pushed on it, OMG very scary. Someone could have been seriously or critically injured.
They rebuilt most of the pergola and it loos so good. They did everything they promised to do, even things that weren’t part of the original deal. They did all of the messy work at their shop and then brought it to the house ready to install. No more destroyed landscaping, no more hidden scraps on the lawn waiting to be thrown by the lawn mower.
The last item we’re waiting for is a replacement spa cover. The previous crew piled their lumber on top of it causing it to break. I only mentioned it casually to the manager when he came out to the house as I was pointing out all of the damage done by his contractors and the areas that were missed. He offered to replace it and is now working on it.
In my experience, you rarely find a business taking responsibility for problems and making things right. I felt that was the case with Terminix. My initial Unilocal!review/​rant reached the right people and they made it right. Prior to my review, I called corporate, I called the branch, I called neighboring branches. Nothing.
When the branch manager came to the house after my Unilocal!review, he told me he was out for a brief time due to a major auto accident and wasn’t made aware of any problems and thought everything was fine. It’s a shame that his staff isn’t empowered or interested in properly handling issues in their bosses absence. I have a feeling that may be different going forward.
I am shocked that all of this is being taken care of, I wrote this company off.
Terminix made this right. I will give them another shot.

I’m a long time customer but THIS year the service has been horrible. They never return calls to schedule service and if you schedule thru the toll free number they don’t show up. I will be canceling my contract with them and asking for my money back next week. I have an active termite infestation and I can’t get treatment scheduled to save my life! 0% satisfaction with this office and their slacker management. Never again!

My aunt is 67 years old and lives by herself. A strange horrible smell turned up in the house and we suspected a dead animal. Although we suggested otherwise my aunt contacted these clowns be because my grandma used them back in the day. Anyway they came inspected the attic and told her she had dead rats and feces littered in there. They said it would require removal of all debris and insulation for cleanup and cost around $ 7000. After talking with us she called the company my mom suggested who then referred her to an animal specialist who came and inspected the attic. To her surprise there were no rats and no feces. He felt so bad that for her he only charged her $ 45 for scouring the attic and underneath the house. We suspect a dead animals in the wall so will just have to wait until it fully decomposes. It is unbelievable in a time of Internet publicity that a company feels they can get away with such deceitful tactics. My aunt lives a very modest life and takes care of my uncle. She wouldn’t have that kind of money and to think a predator franchise like this would try and take advantage. So disgusting. Off to the BBB to file a complaint.

I would give them –5 if I could. These people are absolute THEIVES !!! Our previous pest control company, M&M, went out of business (without notifying us) and sold the names and addresses of their accounts to Terminix. We were never told nor did we ever authorize any service. Terminix sent us a bill for 200. claiming they serviced us 2 times. Impossible since our side gates are tall and locked. I sent a claim to Better Business Bureau and Terminix then said they would «settle» for 100. I refused to pay since I never gave them permission nor had any knowledge of their service. Today we got a call that they would send us to collections if we did not pay 100. My husband gave in because he didn’t want our credit ruined. TERRIBLE DISHONEST PEOPLE. Don’t even THINK of using Terminix in Thousand Oaks.

Absolutely horrific establishment. Don’t let them service your house. We had them recently install insulation in our attic and were NEVER advised it was spray insulation. They began spraying the entire attic with such negligence, not caring what was sprayed, including our $ 15,000 heating unit that was newly installed. Some spots are 6″ in height and some are over 18″. There is no uniformity. When We called to complain that the salesman never notified us it was spray installation, the manager Tony, said he would have his crew bring plywood and cover everything up. They never showed up and they never returned our 3 phone calls! The spray insulation is now flowing through our house through our air vents and causing a health concern. This has moved from a nuisance to a health, hazard and legal matter. Don’t do business with them!

Rude to me on the phone. Deeply dissatisfied. While their product is great, their customer service is horrible and led me to cancel my contract even though I live in a spider ridden house. Unreliable in service times and demeaning representatives. I will not give a company that treats people this way my money. I ended up going to Jhonny’s Pest Control where the owner himself came out to service my house when he heard how bad my Terminix experience was.