Buena Vista Collision Center, Inc.

The owner was really nice and the car came out great. However, we were told it would be ready in 1 week. 1 week later my wife called. We were told it would be another 3 or 4 days. 3 or 4 days later my wife called again. We were told it would be another week. My wife asked the girl who answered the phone why it was taking so long and why we were not being called and told of the delay’s. The girl on the phone replied, «you are always welcome to call and check the status of the car». Duh. WE did, 3 times! It’s her job to call us and tell us the car won’t be ready on time.
This was an insurance job that ended up costing the insurance company $ 2000 more than estimated. I also asked for a quote on some minor damage on my truck which I wanted to pay out of pocket. I never got a reply. I waited a few days and called back. I was told by the girl on the phone that the owner would call me back. 3 weeks later, I haven’t heard a word. Gives me the impression, they don’t want to do small jobs. If that’s the case, telling me up front would have been more respectful.
Overall, good work, terrible customer service. I won’t go there to have work done unless my insurance company demands it, which they don’t.

Had my SUV repaired at Buena Vista approximately 10 years ago. Just had my 2008 Toyota Prius repaired.
I can only say that the service was first class, just like the owner. Everything came out as promised. Would gladly recommend Buena Vista Collison. The owner (Larry) is very honest and tells it the way it is.