Kinetico Water Systems of Swfl

I recently moved from PA and purchased a home in Venice. There was a water softener already at the home and I thought with that and a Reverse Osmosis system under the kitchen sink I would be all set with my water. Boy was I wrong! After taking my first shower in the house I realized that there was a huge problem. My water had a lot of sulfur and taking a shower made my entire house stink and it left a residue on my skin! It was horrible! I called Kinetico and they arranged to have someone come out. Chuck came to the house and tested the water. Since I could not afford a whole house RO system he recommended a Sulfur Guard unit. Chuck was very friendly, professional and explained everything to us. A few days later a wonderful gentleman came out (I think his name was David) to install the unit. He was very friendly and did an excellent job. Everything was installed quickly and looks nice and neat and clean out back the house. Taking a shower after having the equipment installed was a dream come true! No more smelly, icky water and no more residue feeling on my skin! I signed up for their maintenance plan so that my unit will always be maintained and kept in top shape. Kinetico is a great company. Everyone that I spoke to over the phone and the gentlemen who came out to the house were friendly and professional. I am so glad to have clean water and I highly recommend them! Thank you!

I’m pretty disappointed.
We had an aerator installed to filter the water, in our home which is on a private well. The salesman that came over to give us the estimate was very friendly, & tested the water confirming that the sulphur content was off the charts. He assured us that installing this equipment would resolve the problem of the sulphur content in the water, & improve the ambient air quality. We agreed to finance the unit, as we do not have $ 3000 up front to buy one. We are making monthly payments with a very high interest rate, which wouldn’t bother me at all, except the equipment doesn’t work.
It worked for about a week, then the water silently took on the smell of the bog of eternal stench once more. Called to have a service tech come out on Monday, he didn’t show until Friday. At which point he treated the unit with peroxide and informed me that sulphur bacteria was building up in the unit, and that if the peroxide didn’t resolve the issue, we would have to have the well treated with chlorine (a $ 250 service fee).
Now. These things happen. I’m not unreasonable. I am, however, 8 ½ months pregnant, and it is imperative that we have clean water. I understand that issues come up. I understand that it might very well be the… well. But right now we are paying for a service that doesn’t work.
I wish the man that came to give us an estimate had reviewed our individual situation including our well to ensure that he was recommending the right equipment for US. At this point, it seems like he was more concerned with selling us something than making sure that something would actually work in our situation. It’s that crappy, ripped off consumer kind of feeling.
I’ll call them again Monday. If they are unable to resolve the issue I will likely cancel our contract and just get a loan and go with one of the smaller companies in town.
If You are thinking of using Kinetico, and you are on a private well, I highly encourage you to have them inspect your well prior to installation, to ensure that it’s capable of working with the equipment.

They installed a reverse osmosis water filter system in our house. It’s so nice to have clean, good-​tasting water to drink.