AT&T

I don’t write reviews but I have to say that Cindy who works here showed the most intelligence of any AT and T employee I have ever come into contact with. I had spent 4 hours fruitlessly online trying to activate a new phone to replace my old phone with no joy. Even the senior manager online had no clue what to do. One minute with Cindy– Problem solved ! I am amazed. I will always go here for any phone problems.

Nice group of people but not very knowledgable. I had an issue with a phone that was pretty tricky to fix but it only took me 30 minutes of googling after leaving there to figure out a solution they couldnt pinpoint between 4 of them. And Im not a super techy guy myself.
Even their «head tech» was stumped. They need to hire geeks who know this stuff, customer service is only part of the job requirement.

Went in about 5 months ago to see about getting wifi (which they don’t offer in my area), and was convinced to sign up for direct tv. Didn’t have a desire for it, but they told me if I bundled my phone service and direct tv that I would pay less than what I was currently paying for my phone bill. Thought it was a no brainer. Now, 5 months later and 5 visits back to the store and they’re still «working» on trying to bundle it. Plus, it actually won’t be cheaper as the sales associate originally said. Management said there wasn’t anything they could do about it, and if I cancel my direct tv I’ll be charged a disconnect fee. I’ve been an AT&T customer for 15 years, and this will be the last.

These guys are scam artist! Don’t believe anything Mohammed, or Yonnie tell you! I was told I would get a refund for charges for 5 months. I had gone to the store 4 different times and was told something different every time, with the last thing being said «no worries you will have your refund in 24 hrs.» Well guess what nothing has ever been done! F – k these guys! Do yourself a favor go to a different store, if you do go here good luck don’t believe anything they tell you it’s all lies!!! I am going to call the district office if they have one and making a formal complaint! AT&T do yourself a favor and fire these guys or close this location they are making you look bad!

I rarely write reviews but this store deserves one. After a disastrous in store promotion gone wrong, AT + T’s manager Cameron went above and beyond to help me fix a very difficult problem involving an affiliated account with Direct TV that was linked to my cell phone bill. Despite my regular calls to bother and push for a resolution, Cameron was nothing but patient and respectful and consistently worked on my case to find a solution… which took a considerable amount of his time. He almost always called me right back and made sure he kept me up to date on every step he was taking to fix the problem — a bill which I could easily have been left holding, as two different companies were involved, as well as a lot of red tape. I had a fantastic experience here. Thanks so much Cameron. Great manager.

Literally the worst experience ever. The sales people will tell you anything and everything but the truth in order to get your business. Run away, and run fast.

These people are awful. They cannot be bothered. I’ve been the only customer in the store, 5 employees, everyone texting or gossiping with each other. Took me 10 minutes to get a charger. That was broken.
The big girl at the front didn’t even stand up to check me in, she was leaning on her elbows, straight up on Facebook, never looked me in the eye, she sighed and said ‘yeah’?
Management you need to get your act together, your employees are the worst.
Run, don’t walk, run away. Never go here.

Rude customer service in the store and on the phone. Every person says something different every time I come in or call. It’s like they are not trained properly and just answer questions on what they think is right. And I have called about 5 times today and still can’t get the answers I need. Wow.

Chris was really helpful at my last AT&T visit and I got wonderful service from him. Thanks Chris!

55 minutes to wait with a basic SIM switch. Four people in line, four associates on the floor, but only one working the list.

If there is zero stars I would give it to this store and the manager. Very unprof. Staff doesn’t know what they are doing. Worst customer service I have ever had.

This is the used car lot of ATT stores. The last time I went in there were 5 employees and I was the ONLY customer, yet I was still asked to «check in» and waited 15 minutes before the man who was sitting at one of the cell phone islands stood up and asked what I needed help with. Was he on a break? Was everyone on a break? Unknown. I was simply there to purchase an iPhone 6– cash– I didn’t want to make any changes to my plan. Rather than just sell me the phone that I came into the store for, he proceeded to try and convince me to change my plan that I’ve had for 12 years. So I walked out and bought the phone at the Apple store. I’d call and complain but so far, no ones ever answered the phone…

Went over here to switch provider for my husband and I. When I walked in, I was put into their waiting queue and you can just have a seat in the meantime, which is nice because then you do not have any line-​cutters. Once it was our turn, we were helped very efficiently. Our sim-​cards got switch, no one tried to sell us some kind of plan or a phone (other than the Verizon store around the corner where we first went…). Everything was set-​up, activated and ready to go for the both of us in about half an hour. Happy campers over here!

I’ve tried calling the store on three different occasions and no one EVER answers the phone!
I have a simple question but refuse to step into this place due to the long wait.
I wonder if management reads these horrible reviews…

I went to this store to help my parents set up accounts for newly acquired iphones that could not be set up online with quite a few issues to discuss and obstacles to overcome. Luckily Victor, the primary reason for this five star review, worked hard to help us and give us the best service we could get and ensured us minimal hardship down the line. I am really grateful for his patience and help with every obstacle that came up with these phones and getting the right plan for us. He really saved the day! It was a bit of a wait time for walk-​ins but it was definitely worth it!
I have to disagree with the negative reviews because the customer service was great down to the friendly security guard and the person who signed our name on the list. I don’t Unilocal very often but experiences like this and very helpful people like Victor really warrant it!

Walked in to get my new iPhone 6 today, already had what plan I wanted and Dennis made everything super smooth. Very pleasant customer service, will return! Thanks Dennis!

I came in on a Sunday afternoon around 1pm. They signed me up for AT&T Digital Life citing that it would save me $ 90 off of my overall bill. They charged me tax. They said Charisma Willis would call me from their wired store. She called me from (310) 725‑9900. Charisma tried to get me to switch my land phone to a wireless phone. When I declined she referred me to retention. I had to call AT&T to cancel Digital life. Now I have to wait for the equipment to come in just to ship it back.
This has ALL the makings of a BAIT & SWITCH.
Fuck AT&T.

Came to this AT&T location to start a small business line for the company i work for and i was helped by Mike who is one of the managers. I walked in expecting to spend hours there, being that i needed over 30 lines to be opened and situated with devices. As soon as i walked in i got a warm greeting by everyone and was helped immediately. Mike was able to make this whole experience run smoothly, I didn’t feel like i was being up sold on anything (which I was expecting). I truly felt like he did everything to give me a great deal on the contract with all the devices. I was out of there in an hour with everything I needed without breaking a sweat.
Another awesome thing was before i left Both the managers Mike and Lisa helped me out and gave me their business cards. It was comforting to know that if i had any questions or issues with any of the lines i had just opened up that i was able to get hold of a manager and not have to worry about going back and forth with the 1 – 800 numbers or any automated system with att. I was able to speak to them directly with all the questions i had after my visit. i couldnt have had an easier more delightful experience. Thanks guys!!!

Morons all of them two managers sitting in the back and didn’t do a damn thing to help when there was a room full of customers. When they finally decided to come out they weren’t much help either and they spoke the the rep who was helping in such an unprofessional tone. I was sick and disgusted to hear it. I hate this place they really suck. Bala was the only helpful one THANKS BALA!!!

Worst customer service ever. 3 people
Working on a Saturday and 1+ hour wait– just to be skipped in line by the male associate for a different customer.