Picture People

Horrible costumer service!!! I scheduled an appointment to have my daughters 1^st birthday pictures and who ever was working today took for ever to show up to the front counter and once he did show he told us we were late and we couldn’t have the pics taken. I will NEVER come back here. Picture people you lost a costumer today!

I won’t be returning to Picture People. I bought the Groupon, and it was more of a waste of time than anything. Our photographer, Savi, was very kind. The front desk gal (wish I had her name) was also VERY sweet, helpful, and receptive. The sales person who came out to show me the pictures, Ayla P., was flat out RUDE. I understand that Picture People is a business like many others, and they are trying to upsell you, but she was upset when I chose not to purchase any additional prints or the membership outside of what I purchased with the Groupon. There is no excuse that kind of behavior. I understand your point of view — I have been in plenty of sales positions — but you can’t visibly and vocally make it known that you are upset that I chose not to purchase more of your product. I didn’t like any of the pictures they took of my daughter. I could barely choose one pose (included in the Groupon) let alone any others. To think she expected me to purchase a membership after her disgust that I chose not to purchase any other prints is ludicrous to me. There needs to be some more sales training at this office and that’s a FACT.

Saharh was amazing! We had a large group and she was able to accommodate with ease! We normally go to jc penny’s but this was a fun change! Loved it.

I had the pleasure of taking my 3yr old to get his Easter pictures done today. Thank goodness for Edgar at the VanMall location. He was very patient with my energetic son and got the most «keepable» pictures I’ve ever had in a Picture People photoshoot.
We typically make the drive out to Clackamas because we’ve been dissatisfied with the VanMall service in the past, but thanks to our experience today, we’ll be coming back again.
Kudos to a great photographer who’s awesome with young kids. Make sure to request Edgar next time you’re at Picture People in VanMall.

Yesterday’s visit was amazing! What a night and day difference from the previous management! My daughter was very scared but Brandon and Kayla worked together to make her feel more comfortable. Then, Kayla took the most creative shots. I am so happy with this visit that I can, without a doubt, highly recommend this studio. If you’re unsure bc of previous reviews, ask for Kayla when scheduling your appt. I know that when I go back that’s what I’ll be doing.

We had a difficult shoot, noisy, crowded and disorganized. I specifically requested head shots only but was told they had to take some full body shots. I explained what we did, and did not, want in the photos. Our photographer acknowledged our requests then spent about 15 minutes shooting various poses. She kept saying things like, «great», «perfect», etc. So, we expected some really nice shots. Nope. We had a complete collection of useless junk. Every shot was bad… every single one! You’d think we would have lucked into at least one or two decent ones. After attempting to get us to purchase a big package of this garbage, I demanded a reshoot. They agreed and we returned one week later, with their assurance we would be getting their best photographer and would be 100 percent happy.
During our reshoot, we again explained exactly what we wanted. Our photographer, who was barely friendly, took half the shots we had on the first shoot, used a lot of phrases like, «good», «nice», «great». We were done in 10 minutes. We waited twice the time they asked to see the proofs and once again, they were really poor. Easy stuff like just basic composition, that even an amateur would have spotted. People looking off in the wrong direction, someone’s head wildly crooked, easy fixes like that. Then, they processed the photos of my two teens in black shirts on a solid black background… so we have a picture of floating heads! They are again horrible shots. I’ve spent a few hours at home with photo software and easily made even the worst ones better.
The staff was lazy, unprofessional (one employee walked by eating chips and belching), and we waited over twice the time we were asked to get our pictures, before we finally went into the back room and demanded them. Of course, they were just sitting there, ignored. I would have demanded our money back but my husband insisted we leave with them as it had been 10 years since we had a family photo.
I would NEVER recommend this place to anyone over the age of 5. They should stick to kids only.

Photographer is very impatient with kids. And simply pick up my kids while I’m just right next to her, how rude! The moment she pick my baby up n position her she start crying, I’m assuming she was being too rough or startle her!! Dont touch others ppl baby or at least be gentle!!!
So after us, another family has a younger kids too and turn out have to cancel the session due to melt down. The lady that took our pic walk out with a look, and walk past us twice with no eye contact or smile„ she is in complete frustration and that’s only 9:50 am! Picture people, get a photographer that can make people smile n have people skill. I’m not very please with this photoshoot, seeing how she handle kids, pushover wanting my 2 years old to pose n rushing through session .will not be back !
Lucky I only pay $ 16 groupon .but still not worth how she make my baby cry !
However the front desk lady and the lady that do our picture at the checkout is very polite.

Every time I go to PP I say it’ll be the last, but this time I mean it. It’ll be the last. Super long wait times, inexperienced photographers, cookie cutter poses.
When I say my toddler doesn’t comfortably hold my newborn by himself, I don’t really mean go ahead and pose them that way with no support, just a 3 year old sitting on the floor holding a newborn. Also, when I say I’m not looking for fake smiles, please don’t say «SAY CHEESE» or «SHOW ME YOUR TEETH» to my 3 year old. FYI photographers, those phrases do not get real smiles on the faces of toddlers. I had hoped to get a decent photo of my two little ones and a photo of the baby by himself. The photographer did alright with my baby (although he barely smiled for her because she just called his name and didn’t really try, and he is super smiley normally). She didn’t get a single photo of the two kids that wasn’t a with fake smile or a forced uncomfortable pose. Oh, and I had to laugh about the photo they showed me (post editing) of the baby looking all smiley and cute with his brother’s shirt and ear in the background but the rest of big brother cropped

Pictures are good, but excessive wait times due to chronic understaffing and printer issues thoroughly wreck the experience. Plan on at least two to three hours to get your pictures. Anticipate questions like «what email/​coupon/​etc.» They never seem to know what offers are circulating. And notice – most people have never been there before (no repeat business). Upsetting, but hey – that’s corporate photography. Vote with your feet and go anywhere else. The workers try their best but the company fails them.

HORRIBLE customer service and wait time.
A Monday night — appointment at 6:40PM. They were running behind which was ok, we started at about 7PM. Then came the issues. Told us to come back in 15 minutes to view our photos, which we did, and were told to come back in 10 more minutes. Came back and had to wait a little longer and picked our one pose and small package, handed them our groupon. Told us to come back in 10 minutes to get photos and cash out.
We go back… and wait… and wait… and wait… kept being told the photos were printing and it would take 2 minutes more. Meanwhile, groups after us got their photos and came and went.
Finally at 8:45 we get our 8 sheets and they lost our groupon, which was their problem.
over 2 hours — not worth the aggravation. If I hadn’t already invested the time, I would have just gone back another day to pick up.
Management will be hearing from me.

We purchased a Groupon for $ 75 that included the digital CD — no editing. I thought it was a great deal because I can have someone Photoshop it on the side for a few bucks (try
). Much to my surprise, the 18 photos we took really don’t need that much editing! Savannah, our photographer, did a great job and was very patient with us. Of course, they try to upsell you some things — but there was ZERO pressure. She totally accepted that we just wanted the CD. $ 75 for a bunch of professional family photos (including a professional portrait for my LinkedIn Profile) — I’ll use these guys again. Thanks PP! Thanks Groupon!