Oil Can Henry’s

Wow, I guess if you have 2 hours to burn and want to get your oil changed then this is the place. I can do it myself in 30 mins, I don’t want to spend 2 hours and pay twice as much just go have someone else who obviously had zero clue as to what they were doing, mess around with my car. This was shameful and Oil Can Henrys should be ashamed to put there name on this building. Go to the Woodland shop, those guys know what there doing!

My husband and I recently brought both our cars into this location. The second one was on a Saturday morning, so I was a little surprised it was not busier. They weren’t lightning fast either time, however I appreciated how thorough they were. I also liked being able to sit in the car during service where we could watch what was going on below with the monitors. We also chose Oil Can Henry’s because of their extended hours. Overall, it was a good experience.

Didn’t tighten the new oil filter adequately, caused me to lose lots of oil which caused permanent damage to my engine which had been rebuilt just a couple years ago. Argh!
Service was quick and its not expensive. But I’ll never go to one of these places again. The emloyee turnover is high and they try to pressure sell you on other services which they say are due. Go to a real auto shop, its worth it.

The tech came to our car saying that there were only 2 people working tonight and that the wait time was 45 minutes. The reason I went there was to get my transmission fluid topped off because my transmission was acting up. I asked him if that was part of the package and he said they would top off all the fluids. I waited the 45 minutes and finally got to my turn and they had finished up and he said they were unable to add transmission fluid to my Ford Explorer because the transmission was sealed… WHAT! That is why I came here and paid a lot for an oil change. I looked at the manual before I came and you have to fill it under the card at the transmission (there is a nut that comes out). I told the tech this and he said he called his boss and was told not to touch it. I will never go to a Oil Can Henry ever again. Only went to this one out of desperation. I did not look at Unilocal until later… eek!

SLOW. SLOW. PATHETIC. That is how I would describe the poor service I received at this Oil Can Henry’s, Store 44.
If our «technician,» Kelli, were any slower, well, it’s not her fault she is poorly trained and unsupervised. It is the responsibility of this Corporate Owned Store’s Management Team, each of whom should be kicked to the curb pronto (of course, the way this Oil Can Henry’s, Store 44, operates, it would take ten-​days to make the trip).
I agree with the other Unilocaler’s reviews … this store, Number 44, on Gher Road, is a shameful blighted mess. Hey Laura M., are you proud of your operation?
I am a regular Oil Can Henry’s customer, usually at the franchised locations in Salem and Albany, and the difference between this slovenly operation and those stores could not be more startling. I have become accustomed to clean stores, fast and friendly service, neat and uniformed employees who hustle to get customers in and out. They offer a multitude of up sales, but don’t argue with you if you say no, or not at this time.
You will never again see me in this or any Corporate Owned Oil Can Henry’s.

I got sucked in because they were open on Sundays. Why oh why, Unilocalers, did I not heed the reviews! Super slow, they’d never changed oil in a Fiat before, took forever, the up sales were endless, I hated having to drive my car over the pit, then sit in it endlessly and watch while they struggled putting my car back together. I appreciated the free newspaper, and the nice workers handled me as well as they could have, but after all this I was P*SSED, and my oil change and psi lights were still on, which drove me to tears. I too will be going to the dealer to spend more time and money to have the work done again.

Jeez, these guys are slow! Read the paper from front to back, still here 40 minutes later… Waiting…

Another one bites the dust — no more oil changes here.
Over the last few years I’m brought multiple cars into this location for oil changes. Usually it’s been pretty painless… until now. Dang, can’t they train the kids to have some original thought? Usually they do their scripted up-​sell reasonably painlessly… not this time.
«You need to use synthetic oil in your Jetta — VW requires it.» Uh, no, they really don’t, and if that’s really the case, why did you put petroleum oil in it the last three times I brought it in here…
«The engines on these are so tight that if you don’t use synthetic oil, it won’t get into all the bearings» No, we just went over this — and in fact, didn’t you try to upsell me to the ‘high-​mileage package” the last time ’cause it’s got over 100k miles and is getting really loose?
«If you insist on using a non-​recommended product, I’ll have to put a note in your file that we don’t accept any responsibility» Hey kid, here’s the owner’s manual that say «…use any high quality petroleum or synthetic oil with a service rating or SJ or greater» — so, what’s the service rating of your oil? Uh, I’ll check… service rating SN.
Hmm, sounds like it’s within recommendations after all, huh?
Hey kid, WTF are you doing putting coolant pre-​mix into my engine… VW *clearly* states that you must use a specific VW rated coolant due to the aluminum alloy in the block…
Boneheads. Time to find a new quick-​lube place, I’m afraid.