Northwest Management Exclusive

I would not recommend this property management company to renters or home owners — ever. Slow as can be on repairs and work done is shoddy at best. I called three times to get kitchen sink faucet repaired and went for a week with no running water in the kitchen. No one cares or saw it as an urgent need! The first time it was just fixed and when I went to use it, the single handle fell off in my hands. Called agin and it was fixed in 3 days. Handle fell off the second time I used it. Finally on third try it was replaced won’t a very cheap faucet. Home owner was charged $ 50 for each home visit so that’s $ 150 right there. Then charges for cheap faucet. This is one of numerous complaints I have with this company. Talk about gouging the home owner!

Like some of the other reviews. We were declined due to an unpaid bill from our previous landlord. We had just received the bill from them two weeks prior and no longer lived in the area where we needed to pay and they only accept money order or check and couldn’t be taken over the phone. We live in Portland now, the other place was in Puyallup, WA. They wouldn’t accept a receipt or any proof that we just received the bill. The second we were denied they turned rude and didn’t want to help with anything. Their website says that properties can’t be viewed until a certain time so why bother calling. Then they’re missing from their website and you call and they’ve been rented because the tenant turned in their keys early. So someone who was previous interested and is patiently waiting until the date, loses out to the person who just called about the property. Definitely won’t refer them to anyone I know.

After patiently waiting for three days, I’ve been declined on my application. I very much feel that from the very get go, the leasing agent was unkind and unhelpful. I almost felt that I was being judge and the verdict made before it was complete. I understand that there was a single late payment and an unpaid utility. I told the leasing agent that I could prove that the utility had been paid. The leasing agent also refused to give me the past rental property which gave me a late notice. How am I to prove otherwise. If you truly refuse people because a single late payment, then so be it. But the unbelievable lack of effort or customer care was hurtful.

I find them to be pretty good. i rent from them now. every time i need some thing done or fixed it is done with in a day. I have NEVER had that kind of service befor. it did take a little bit of work to get into the house we are renting now but is has been totally worth it. keep up the good work

This is the worst rental company in the Vancouver/​Portland area. They have crazy policies. I tried to rent a place from them and every time I called they led me on and made up some reason why I had to do something else in order to rent a house. They’re completely inept and I would tell everyone to rent anywhere else but here. They’re frustrating and an awful, awful company. The worst of the worst. Don’t trust a word they say because tomorrow they’ll be saying completely different things. Don’t use them. It’s the wrong decision.

I foolishly paid this property management group to rent/​run my home for over 6 years. They were completely inept and irritated not only me, the renters, but also my neighbors. They proceeded with major repairs without notifying me. Also told me I had to install items that were already existing (a C02 detector-​which existed, an exterior key pad for the garage door– which was already on the house and worked, etc.)
Their accounting was atrocious. When I asked for explanations my «broker» said she never really understood it either! Their inspections were either not done or very sloppy (cat urine had ruined much of the carpeting, a built-​in microwave was missing, window screens were gone, the yard very poorly maintained, etc.).
Stay away from this «company.»