MS Glass Outlet – Vancouver

So i wasn’t going to put anything out there until this happened I would give this place a negative 5 if I could. First about 8 months ago I got a cracked window changed here looked fine but got up and the inside of my car was soaked took it back they «fixed» it then the next day was even worse took it back this being the third time and they fixed it again I relized about a month later the water getting in the car destroyed my dash speakers but it wasn’t leaking again paid to get those fixed not wanting to deal with these idiots again. Now it’s been about 8 months and on my way to idaho a 12 hour drive the rubber seal on the drivers side starts flapping in the wind I try everything to hold it down I get there and back with it like that come back go to the shop knowing I’m still under warranty but since I don’t have the invoice they want to charge me again to fix there terrible work I call the corporate office and they say without my invoice there is nothing they can do because they are not computerized yet. That is not an excuse for not helping someone the guy said it was an easy fix but it would be $ 40. I’m not paying your terrible company another dollar and how are you not computerized that’s rediculous it seems like a very good excuse to screw people. Thank you for nothing I will never be back and I hope you never have another customer to screw.

My car was broken into so I needed to get my window replaced quickly. I was able to get an appointment right away at MS Glass. The team was very friendly and did a great job and cleaning out all the broken glass in my car. It took less than an hour for them to clean out my car and replace my window. Quicker than I expected! I am hoping that I don’t have to get a window replaced again but if I do, I will be going here again!

I had an awesome experience at this shop. James and Tonny did an excellent job. I highly recommend this place!

Came in here to get windshield replaced, James at front desk was kind, helpful and funny once you get past the tough exterior. Great place did a fantastic job! Highly recommend.

Best price around. It only took 10 minutes to replace my side window then my battery died in the parking lot they tried to jump it it wouldn’t jump so I called Triple A but James the manager was very patient with the whole situation 5 stars for sure

I have the worst luck with rocks cracking my windshield! I will always trust my repairs to be done here! They are so friendly & efficient!

We were driving on I-​5 S when a pebble hit our windshield. Was looking for a place that can do it in less time. Came across this shop and met James. He is a wonderful person and have an excellent customer service. We waited in Starbucks and within no time, he gave us a call and told us that the car is ready!
Thank you for saving us time! Now we can enjoy the rest of our day :)

I went in to have a passenger side window replaced. I drove in with a functional stereo, clock and alarm system. Now all are non-​functional! They refuse to do anything about it… saying they didn’t touch any of those things. Obviously they pulled some wire or shorted some fuse. They also told me it would only take 1 hour and it took 2! Horrible customer service!

I’m thoroughly impressed with MS Glass’s level of service. I woke up to find my car had been broken into, and the driver’s door window broken. After contacting my insurance I decided to shop around for an auto glass company. I called up MS Glass as they advertise mobile service. Even though they were not listed by my insurance as a cooperating business, they took care of me. The lady I spoke with knew so much about my insurance provider’s process. She guaranteed they would work with my insurance carrier, and there would be no out of pocket fees. In fact, instead of making me play phone tag with both entities, she made a three way conference call with me & my insurance carrier right then. We worked out the details right then together. This gave me great peace of mind that there would be no hidden fees or out of pocket expenses on either side. Three hours later I had one of MS Glass’s repair men at my door who promptly fixed my window. If I ever have another need for auto glass services I’ll definitely be a returning customer!