Markon Brand Design

I own a local IT Consultant/​Computer Repair business located in Vancouver, WA. and have used Markon for designing marketing items for my business (flyers and postcard mailers) and am currently using them for decal design and production for a sign on my office window. Their staff are very helpful, courteous, and are great to work with. Their prices are also very competitive. I will continue to use Markon as my first choice for my graphic design needs.

Absolutely dissatisfied with their level of professionalism and failure to complete my requested project.
I originally chose Markon because Jennifer sounded very knowledgable and professional in the short five minute initial inquiry I had about a flag/​banner I was hoping to have printed. I had the design and asked various questions about how we could get to my end goal.
Email communication was their preferred method and I was ok with that since it saved me travel time and it was convenient. I emailed her my hand sketch and the computer graphic version. It was then passed to their graphic designer. She made her copy that would allow the image to be blown up without loss of detail. At this point I noticed several areas that I was not happy with in the image. We emailed back and forth, every time if a problem was corrected another problem would come up. This ranged from white spots on solid color areas, not centered, wrong base color, lettering not looking uniform and white outlines/​shadows that looked like computer glitches.
I worked with them over the course of a week trying to come to a compromise. I had pretty much given up on the final product being everything I was hoping for.
As the deadline for final approval was approaching I decided to visit their location for in person interaction, hoping to clear up whatever was causing the miscommunication.
A paper print was made and I indicated the issues I had with the image. The following image they sent me was the wrong back ground color again, it had been correct for a few proofs, and there were whited out patches in a different area. The email indicated this was the final attempt they would be making. I wasn’t satisfied with a wrong color banner with white spots so I called them.
Jennifer was the opposite of our initial communication. She wouldn’t let me finish sentences, kept insisting I just email my changes and put me on hold twice without telling me why. The second hold Sabrina answered and while she didn’t interrupt me or cut me off she also insisted that email was the way to solve my dissatisfaction. I finally agreed.
Before I could email them they emailed me saying they could no longer work with my project because it was too detailed and my deposit was refunded.
I’m blown away by this sudden change. One day before finalizing to print. Meaning I have no opportunity to find an alternate company. If the project was too difficult I feel that stating this openly in the beginning would have been a much preferred. As it is, I leave Markon feeling they lack integrity and professionalism. Their sudden about face caught me completely by surprise but they at least returned my deposit and are not thieves.