H&R Block

So, spent $ 90 for federal and state tax preparation (simple versions). I could do it myself with TurboTax, but I like having the forms signed by a professional and having H&R to back me up if something goes wrong.
After spending the money I was handed my state return and told it would need extra postage. I had to go to the post office on my own time and spend my own money to mail it. What was I spending the $ 90 for?
Then I found out that they wrote down the wrong bank routing number (taken from their own book of routing numbers). When I called to ask what they could do to help rectify the situation was given the general state tax hotline number and tole «good luck». Again, why did I spend money for what ended up being a mistake and no help on my returns?
Next year, it’s time for TurboTax.