Gentle Dental Hazel Dell Office

I have been going to this location for as long as I can remember. The staff are all friendly! I enjoy going to appointments to catch up with the staff. I was there today and my appointment only took about 30 minutes. However the previous time that I was there, I had to wait about 30 minutes to be taken from the waiting room. Then I had to wait another 45 minutes to see the dentist. The staff was apologetic and have me a Starbucks gift card. Overall, I have had a good experience here!

I chose Gentle Dental because their hours worked with my work schedule. The first dentist I saw was sweet and kind. I was referred to their oral sergon. During my 5 minute appointment with him, I was told I would need an extraction and an implant. Being nieve I agreed to go ahead with the recommended procedures, after all, he is the professional. I talked with the billing receptionist and she lays out the costs for me. She doesn’t mention when the charges are due so I assume my dental insurance bills me or something. I finally ask her, and then she finally tells me the charges are due up front. I’m glad I asked. I show up to my appointment 10 minutes early, the receptionist imeadiatly tells me I owe 20 extra dollars and she is just going to charge that to my card. No explanation as to what the charge is for. Turns out it was for floride I didn’t ask for during my cleaning. Anyways, I’m at my appointment on time and I’m sat in the room on the chair. Fifteen minutes go buy and a nurse comes in to take my blood pressure. I can hear the dentist finishing up with other patients, no big deal at this point. I wait another ten minutes and another nurse comes in to take my blood pressure again. I wait again and the same nurse decides to do an X-​Ray. I’m sat in the room again, and wait some more. The dentist finally comes in, he puts numbing gel on a swab and leaves again. He greets another patient and I wait for a half hour. He comes in to Inject nova cane and I wait again. I waited for more than an hour while the dentist saw two other patients. They finally start the procedure and it hurts like hell. He never asked if I was numb enough and I didn’t think to question. They are so rough. When it was all over I wasn’t given any pain medication, gauze, advice on what to expect for healing or anything. I never received a follow up call or anything. A few weeks later I received a bill in the mail for 20.00. I looked into it then paid it online whith the info provided on the bill. Another few weeks go by and I get another notice in the mail saying my 20.00 bill is past due. I call the office and the office manager says she will look into it. I never received a return call so I had to call her back. I should mention I work 8 – 5 so I’m dealing with this on my lunch break. For a month I called every day spoke to three different people, one of which was at the corporate office, and no one returned my call about my lost payment, yet I kept getting notices in the mail threatening to send it to collections. I had my conformation of payment and everything. Finally, I get a resolution and they find my payment. I was so frustrated over a 20.00 payment they should have just written off, or at least followed up with my calls with updates instead of me having to call them to get anywhere. Nothing but stress and headache has come out of my decision to visit Gental Dental and I will never bring my business there again. I did not feel respected, valued, cared for or taken care of. I’m seeing a nice private practice dentist to finish the work who treats his patients like people and I’m getting great care there as well as all my questions answered, most importantly answers to questions I didn’t know to ask. At least now I’ve learned that you can’t trust anyone, even those in the medical profession. Be your own advocate, ask questions, get second opinions.

The front desk staff on the ortho side are incredibly rude. Apparently they called to change my appt. I never got a message but I did have a missed call. They then changed my appointment without confirming with me. I show up for the originally scheduled time only to find out it was changed for 2 hours earlier without my knowledge. The front desk person was extremely rude to me about it. Umm, if the patient doesn’t confirm the time change then DON’T CHANGE THE TIME! It’s really not that complicated. I’m done giving my business to Gentle Dental.

Braces for my teen. great payment plan but…
Signed up thinking my daughter could go there after school on her own as it was near Skyview and assured this would not be a problem. A few months after the ortho contract is signed I was informed the location in Salmon Creek is no longer accepting ortho appointments. This means I need to miss work as the hours of this location do not work with a working mom’s schedule.

VERY DISAPPOINTED,
MOM

I don’t know what these other reviewers are talking about, without a doubt these are great dentists that are both friendly and skilled. You can feel confident that they care about your dental health and not your wallet.

Do Not go there!!! Very bad dentist !!! Had to pay another dentist $ 3000 to fix my teeth after they fixed 2 teeth. DO NOT GO THERE!!! Thanks Ben. E

Whatever you do don’t go here! I went in last month for a regular exam. First thing after sitting down the hygienist comments on how beautiful my rings are and liked my designer Jeans. Now I though it was strange but maybe she was just being nice. Then came the X-​rays. I’m talking old fashioned back in the 60 style X rays! Took forever. Now here comes the worst part. The dentist said I needed a bite plate, a retainer and had 4 cavities. Mind you I’ve only had 4 cavities in my life and I’m 45 years old. Something just didn’t sound right. So I took my X-​rays and got a 2^nd opinion. I went to the new dentist and they said the X-​rays were so old they couldn’t use them and offered to do digital ones for FREE. And guess what? I HAD NO CAVITIES!!! NONE!!! Gentle Dental in HD was completely going to rip me off and tear into my teeth to do it! Please beware of this place.