Gaynor’s Automotive

I feel very confident that I am getting the work done that needs it and am not pushed into work that I don’t need. Pleasant, relaxing environment.

As always, awesome service. I was having a very stressful day and my vehicle left me stranded in PDX. Had it towed to Gaynors, and Brian worked me in to have a look. Next day I had my car back, and it was not a major issue, thankfully. I really appreciate you!

I’ve taken all my cars to them for years. Reasonable prices, great work, timely and always service with a smile.

I have had work done here a couple of times. Worked with John, he was great to work with as he listened to my concerns about my vehicle and made sure to provide me with answers to my questions as well as explanations. I would reccomend this place to anyone looking for a place to get fair price service done.

Called at 1pm as my driver side window broke and I needed to get to a spokane that night. Gaynor said to bring the car in right away and they would get me in and out by late afternoon. They stated since it was a Saab it might be impossible to find a part so they would at lease get the window up so I could make it to Spokane. I picked the car up at 4:45 PM. One of the plastic rollers broke and they were able to find the parts to install new ones. They replaced allthe rollers as he stated the other ones in the window were getting bad. Very happy with the service.

I thought maybe my starter needed to be replaced. So I took my car here. Ended up it was only the battery. So they replaced that for me. I mentioned to Gerald the manager that I had been having a gear shifting problem. He said that I should take it to the dealer for that type of problem. But he would have his guy take a look at it while they had the car. When I went to pick up the car. He wanted to charge me $ 100 for his guy looking at it. And he still said I needed to take it to the dealership for the repair. After much discussion. Gerald waved the $ 100 inspection fee.

While the service was good, the they really fell down on the communication process.
I called prior to bringing my car in, and when I brought it down thirty minutes later, was told that nobody could work on it that day. I made an appointment for first thing the next day, and when I dropped it off, was told I would hear what was going on by mid-​morning. I heard nothing, and had to call twice to get any answers — with the final answer that no work would be done during that day, either. I brought it back first thing for a third time, and they got the work done in about 45 minutes — which comprised of reading the codes on my car and telling me what needed to be done for it to pass emissions.
They were good with this, and told me the process I needed to go through for getting the emissions waiver, since my car wouldn’t pass without several hundred dollars worth of work. They also provided a clear quote on what it would cost to do that initial testing. However, the «fixing» part — when I finally brought it back for a fourth time inside a week — they did not provide a quote for. Instead, they just did the work — and while I appreciate that they did the «least expensive» option, I would still have liked to been told what they were doing and what it would cost before they were going to do it.
In general, they’re nice folk and do the work, but if you’re looking for clear communication make sure you go armed with your words at the outset and don’t be afraid to give them a call or five as needed.

After taking in a coupon for a $ 19.95 oil change (great deal!) the service manager, Gerald, let me know ‘we lose money on these coupons because our hope is people will bring in their cars for other services.’ When I apologized for using the coupon and costing his business money I let him know I appreciated the quality of the work and would be back for future repairs; he looked apathetic and shrugged, saying nothing. The message I took away: If all you want is an oil change, don’t bother us. I understand the need to turn a profit but disagree that talking to customers about the goals and failures of marketing strategies for the company is the best way to get return customers; I left feeling like a nuisance, not like a valued consumer.