Funeral & Cremation Care – Vancouver Branch

Finally got the ashes after the memorial. They flat out lied to us and I was later contacted by someone else saying that he attorney general was reviewing Michaels license due to several complaints

We recently lost our mother due to Alzheimer’s. As her primary caregiver after caring for her for two years I had been under a lot of stress. Even after her passing there is much to deal with and Michael kindly and respectfully walked us through this process. From the first contact with Michael I was never concerned regarding this process. Even to the point of having her ashes safely delivered directly to our home. But more than that his respect and caring attitude shined through and I felt secure that everything I was doing was correct! Our whole family thanks him for taking care of this at a highly emotional time. I would highly recommend his services! Thank you Michael! K. SCROGGS

As the former Commissioner of Veterans Affairs for the City and County of San Francisco, California, I am always looking out for Veterans! In life as well as in death, and for the families; how they are treated, the dignity of the Veteran and the family that is left behind. I recently posted on this site on October 24, 2014. My husband, a United States Navy Veteran had died at the VA Hospital, in Spokane, Washington. My husband and I were treated with the courtesy, professionalism, and dignity of which we deserved. This is the first time that my credentials have been mentioned; at this very moment! We were any couple, USA, and this was how wonderfully we were treated! My husband was buried with Military Honors, in the Sacramento Valley National Cemetery, in Dixon, CA, on November 13, 2014. Michael Galaviz made the entire process easy for me, sending my husband’s ashes, documentation, and U.S. flag to our home! Michael also provided online the forms needed for his cremation, headstone forms, etc. He also made himself available to answer any questions or concerns that I may have! Therefore, I highly recommend this business to anyone in need of compassionate and understanding funeral services, turn to Michael, in confidence! As a veteran myself, and the widow of a U.S. veteran, I think that this service he provides to veterans and their families is beyond compare!

Horrible experience. It took 2 weeks for my mothers ashes to get back to me. It took over a week for her cremation to even happen. Michael blamed the doctors and medical staff at the hospital the entire time. Finally at the 2 week mark I called again to ask for an update and he said ”Oh I thought I emailed you, she’s been ready since last Wed” it was Monday when I called! I NEVER received an email. He told me to contact his Kent office and let them know I was coming to pick her ashes up. That alone confused me since I was led to believe this was all done in Bellevue, where I live, one of the reasons why I chose this company. When I contacted the Kent office I was told that I could not come and pick her up because they were under staffed and having a viewing until late afternoon. I called Michael and told him that did not work for me, his solution was to have an employee drive her remains to me, good solution except for the complete lack of professionalism and respect for a grieving family who’s mother had died a horribly painful and unexpected death at a young age. My sister works in Kent so his driver met us in her work parking lot and handed her urn to us as if we were having a pizza delivered. The driver tried to just leave her urn at my sisters office instead of waiting for us to arrive, because apparently she was not important enough. we would have been there waiting except I was told he could not come at the time that he actually arrived. I stupidly was waiting for an email or phone call with a time to meet. I never got that call. When I called Michael and explained to him how upset I was he said he would talk to his employee and call me back so he could hear my concerns. He NEVER called me back.

if you want to be yelled at berated and generally told off, when all you are trying to do is have your child’s remains picked up at the morgue and taken to a crematorium then Michael Galviz is your guy.
He has no «real» business address. Tried to go to the office and it’s essentially an unstaffed rent-​an-​office joint.
Imagine being a bereaved parent and having to go through this. Not feeling enough agony? Call Funeral & Cremation Care so that Michael Galaviz can plunge the knife just that much deeper.
He does not deserve the 1 star I was forced to give.