Fleet Feet Sports

Sara was awesome and so knowledgable about various my foot concerns. I ended up purchasing Saucony’s Triumph ISO’s and they feel so supportive with just the right amount of cushion.

The staff is very helpful. I have been going here for about two years now. My podiatrist recommended them for inserts that my daughter needed. I have to buy them a couple times a year. No matter when I go, they have them in stock. They are friendly and helpful. They will answer any questions you have.

I have been a runner since 2012 and bought my first pair of shoes at Fit Right (which is the store that Fleet Feet saved by taking over) and have bought every pair at this location every since my first running shoe. There have been only two times when I felt service wasn’t as exceptional as I have come to love and expect in their specialty shoe store, and each time I received personal attention on the matter. WOW, this place really cares about their service and wishes to make it right to keep every one of their customers. I believe that a negative review should not be written until the business has a chance to make it right and then fails to do that. This store will never get that from me!
Thank you Fleet Feet for your care and attention!

The woman «Red» that helped my daughter was amazing. Took lots of time with her, watched her walk, measured her feet, checked her arch and spent time talking to her about the issues she has been having with her feet. The man who helped me acted like he really didn’t want to work. Watched me walk a couple of steps, never measure my feet or checked my arch and spent very little time talking to me about my foot issues.

Very helpful staff. Spent their time going over some electrolyte products I was interested in and very helpful with my shoe purchase. Also took the time to go over other products I had questions about. Would recommend to anyone looking to get a great fitting running or waking shoe!

I went here when it was Fit Right. Coming again, I am even more impressed now that they have switched over to Fleet Feet. The knowledge, gait analysis and time taken with you is what makes this one of the best customer experiences I’ve experienced in awhile. I have struggled with a multiple of injuries and ailments and finally understanding that the wrong shoe in the past has contributed to that. «Red» was very knowledgeable and answered my questions. Not once had I felt rushed or pressured to buy. I will definitely return here for my shoe needs and also highly recommend them to my friends and family. Price is comparable for a good quality shoe. My mom who was visiting from out of town was also impressed and ended up buying some shoes too. She was surprised to learn that one foot was longer then the other. Prior places she had visited only measured one foot and she had been wearing the wrong size all these years.

Came in to get a pair of shoes for a new runner. Tyson was super knowledgeable, helpful, and very nice/​friendly. Great experience. Thank you Fleet Feet Vancouver!

Matt was very professional and a knowledgeable representative. My experience felt like a 5 start experience. Thank you.

Great individualized customer service. Matt was great!!! He really took the time to understand my needs, and explain the best options to me. Great product knowledge!

Ron Homer’s customer service is outstanding. He had excellent knowledge and put me in a shoe I really like in know time at all

The brands, the styles in shoes and clothing and above all, the excellent customer service. We will be back again.

I LOVED being able to walk in and get help getting the perfect shoes. Rachel was a huge help and made my feel 1000% comfortable with the process from the second I walked in the door. I loved that I could run in the shoes and she helped me be sure that I chose the right pair for my feet. Within a minute she nailed why I was having calf pain and explained it to me in detail so I understood what was causing the pain and how a different shoe would fix it. She also introduced me to running socks that I love!!!
I purchased a pair of shoes but I found they were not quite wide enough and after several runs I got a blister so I took them back about a month after the initial purchase. They never questioned me bringing them back and were quick to help me find a different pair of shoes that worked better and were a bit wider. The new shoes were a bit cheaper than the original ones and I was handed cash on the spot for the difference. Once again the customer service was quick and very friendly and helpful.

Meh.
$ 160 for Adidas that just didn’t quite fit right. Ironically, the shoes my otherwise capable sales associate recommended just didn’t quite fit. I was pleased with the sizing. Returned the shoes the next day.
Sufficient inventory. Friendly service but not stellar. I really didn’t want to hear about her unpleasant experience with another customer.
I think Salt Lake Running Company ruined me with the best products, services and prices.
*Sigh*

Ran 6 miles with some new friends
Coffee and donuts afterwards ! Bonus City.
I kept receiving these emails from Fit Right, I think it’s because I did the Shamrock Run once. Anyway, I keep bypassing and or reading and deleting. I do appreciate the info — the emails talk about upcoming running events, footwear sales, etc.
I finally thought, hey, I am going to show up to one of these non-​obligatory runs and see what happens. I was so glad I showed up. It was a little confusing at the start, there were several ladies there in rain/​running gear and the lead guy was talking about the route.
The group of gals headed out on a run — it was great. There was a little dampness, but it’s a refreshing change from slogging it on the treadmill indoors.
Returned to the store to enjoy above par coffee — -Keurig style. Nice touch. There were complimentary donuts, too, for us to enjoy.
I learned about a few upcoming runs/​events at this store. Nick was friendly, he was the main guy at the store. I really liked getting out of my comfort zone and going for an outside run with some new people.
The merch there is a little high price, but naturally. I might invest in a digital device of some sort — to track my running and activity level. Also, wouldn’t mind an evaluation on running shoes.
I don’t even live near Vancouver, but I am so happy I attended. I’ll for sure keep their running events in my routine.
Nice restroom. Friendly people.

Check in on Unilocal for a discount!
Small but ample selection of shoes. Patient staff who are very familiar with their products. Clearly runners themselves, so ask questions it could help you make a decision. Prices are a little pricey like a traditional running store, wish they had some type of VIP customer deal, but what can you do… that’s what real running shoes cost, unlike the same brand different model cheaper versions you see at DSW and such. The staff was great, and if you need some attire, small accessories, running gizmos or nutrients, they’ve got those things too!

This store is pretty sweet. My sister who runs marathons was visiting and needed new shoes so the whole family went while we were out. The guy at the store identified the make & model of the shoes of all three of us and we all had new shoes within about 10 minutes. That’s efficiency.
My mother’s shoes were a tad pricier than normal for the brand, but mine were a bit cheaper so it all balanced out. The bright lights and great staff made this a very pleasant experience, and I’ll probably go back on my lonesome to take advantage of their shoe selection soon.

This review is a little late, but I came here because I needed a windbreaker-​type jacket for the Portland Shamrock 15k. As soon as I walked in the door, I was greeted by a female employee and asked if there was anything in particular I was looking for. She pointed me in the right direction, gave me a minute to look, then came over to check on me. The size I was looking for wasn’t there, and she suggested that I try on the next size up. Glad she did because I like to layer, and it actually worked out fine for race day.
I didn’t happen to see her name, but she was able to answer every question I asked immediately and was very efficient about getting me in and out of there, a happy customer.
AND they even offer a military discount. Yay.
I’m going to need new running shoes soon, so this will likely be where I buy them when that time comes.

I decided to get back into running after a two year hiatus, only to discover some pretty serious ankle pain plaguing me. Before going in to see a doctor, I wanted to eliminate the possibility that the pain had something to do with the shoes I was wearing. I knew from reading their website that Fit Right provides a complimentary video gait /​foot analysis, which I’d never had done in all my years of running, but was very interested in.
In short, I was completely blown away by the incredible customer service, the amount of time they spent with me, not just on deciphering the analysis but bringing me numerous shoes to try on (and test outside), and by educating me on the different classes/​categories of shoes, and which are best for my foot type.
And the icing on top is that they have a Vancouver location.
I would HIGHLY recommend Fit Right NW, whether a casual (like myself) or serious runner!

Great store with knowledge employees and lots of fun (free) events.
I also took their ‘get fit live fit’ running training which was excellent.