Firestone Complete Auto Care

Recently I went in to have my electrical system checked. All lights on the right side of my vehicle appeared to not have been working. After just a few minutes of assessing the situation, it was discovered that just a few bulbs had blown out.
All the necessary bulbs were replaced for FREE. Now, how often does that happen –FREE –!! I have utilized Firestone since 2013, with service ranging from new tires to regular oil changes, and they have been the best. The crew at this location are fast and friendly, and their products and services are competitively priced.
Thus far I have been very pleased with their accuracy, timeliness and quality.

Terrible service by these so called professionals. I spent $ 1200 on new tires with them. Also purchased a life time alignment for another $ 175. I took my car on to the free way to check the balance of the wheels and when the car reached 60 mph it started to shake severely. So made another appointment to check the balance and dropped the car off for 4 hours. When I came to pick it up they told me they couldn’t find my wheel lock key which is in the glove box in plain view. Mind you, they just put new tires on the car a few days earlier.
So made another appointment and dropped the car off for another 4 hours. When I picked up the car they did another alignment and didn’t rebalance the tires, like I requsted. Why they did the alignment is a mystery because I asked for tire rebalance. To add insult to injury when I pulled in to my driveway I noticed one of the wheel covers had fell off between their store and my house. It’s only 2 miles! On a 22 inch wheel the center cover is $ 80 to replace and they won’t pay for it.
Also now my steering wheel is turned left when driving straight. So instead of trying to have them for a 4^th time to balance 4 car tires I went to Harbor Freight Tools and bought a $ 50 wheel balancer. I pulled the wheels off to check their balance job and discovered 2 of the wheels were so badly balanced that when I pulled their weights off, it was better.
Long story short now my wheels are perfectly smooth at any speed, but I still have to replace the $ 80 wheel cover and get my steering wheel centered somewhere else. So if you like being ripped off and having shoddy work done on your car, then this Firestone shop is the place for you.

Please go somewhere else! 3 hours to fix a flat tire that was in the back of my rental van! Explained to them that I was on vacation and family was stuck at the store and waiting. They initially told me 2 hrs.
Rental van had a flat and rental company said to go to Firestone. Sunday morning and they were busy, but the guys in back were moving in slow motion. Their award wall was full of empty frames and now I know why. Coffee pot was almost empty and barely warm. Not refilled once while I was there.
Asked about the status after 2 hrs, guy went out to check and came back in and asked which car was mine??? He went back out and came back and told me I was next… Another 30 minutes they pulled my van up to the up in front of a bay and proceeded to fix the flat tire. Finally got the keys to the van and the spare tire was in the back. They didn’t even put it back! Did they expect me to put it back in the hotel parking lot in the rain? I went back in and they grudgingly put it back with my help.
Worst service and experience I have ever had at a tire store. RUN AWAY!

Called these guys twice to ask about tires. Immediattely got put on hold both times, by different people, and then got hung up on both times. Either poor training or they just don’t care… not sure which.

Made an appointment for 2:00. Dropped off
my car and asked how long it would be was told 45 min to 1 hr… Perfect! 3:20 went to check on my car the guy at the desk who check me in said he would go check. He went into the shop area and you could tell there was something up. One of the techs came up to get a work order and it was for my car ! The guy came back into the office and said they are doing your car now ! It will be 45 min! I said it’s been over an hour already. He said we had a guy call in sick. But u told me 45 min to 1 hr, we fell behind ! They forgotten car … I left ! I hate being lied to!
I won’t go back !!! I will call the manager on Friday !

I have winter and summer tires… I asked the mgr, while switching into winter tires, for specific tire placement to address one tire that was showing uneven wear. When I picked up my vehicle he apologized for not following the tire placement request. They also left the tire-​weight adhesive on my rims from the old weights. Finally, I was waiting for a call when complete (had lunch). 2 hrs went by with no call. When I walked back to their facility my vehicle was outside and ready… They apologized for not calling. FAIL. I’ll go elsewhere next time.

These guys are great! Fast, friendly, and priced right! Don’t push sales or extras! Greatly appreciated and would recommend them to anyone!

Definitely recommended. We blew out a tire and needed replacements during our long trip. They took care of us right away and upgraded the tires that we bought at no charge.

Came in for an oil change since I had one of their coupons from the paper. Got their signature oil change for $ 14.95 instead of $ 30.
Staff was really friendly, and my car was done BEFORE they said it would be. Whens the last time that’s happened at a car shop?
I was really pleased with my experience, and would come back for sure as long I could find another coupon!