Enterprise Rent-A-Car

Rented a car last minute for the weekend and they were extremely pleasant and helpful. Nick made sure everything was taken care of, and even let me make a change to the reservation with no questions asked. I wouldn’t hesitate to rent a car from them the next time I’m in Vancouver.

Limited selection of cars. No offer of an upgrade. Windshield was dirty on the inside making glares from the sun a nightmare at times. Car was without wiper fluid which made driving a long distance on the highway slightly miserable. I’d rent from them again because of the savings. If you want a wider selection of cars, go to the airport.

I wasn’t planning to write a Unilocal review for this, but then they sent me a link via email and encouraged me to do so; apparently in spite of the fact that I’ve now reached out to them 3 times with the same complaint and have yet to receive any sort of actual response.
First things first: I reserved a full-​sized sedan for 10am on a Saturday (for a 2-​day rental, scheduled to return at 10am on Monday). I arrived at 10:05am on Saturday and guess what? They don’t have any sedans. They ask me if I’d like to upgrade (for free) to an SUV. I mean, not really, but I don’t really have a choice, do I? Since you apparently can’t keep track of the vehicles you have available to rent vs. the vehicles which have been reserved? Now I get to drive this (admittedly very nice) gas-​guzzling SUV 4 hours north, and spend almost twice as much on gas as I’d originally planned.
So that started the whole mess, but honestly? I wasn’t particularly worried about that. I should have seen it as a sign of things to come, though.
We get home Sunday evening and we drop the car off at their lot, leaving the keys in the drop-​box (after carefully reading the instructions and warnings around the box). We understand that the car is still our responsibility even if we’ve left it in the lot, and that any damage to the vehicle overnight will be on us. Check, check, check.
I realize when I get home that I’m wearing my sunglasses, and I can’t seem to find my regular glasses. Crap. Not good. I realize I left them in the car and do a total face-​palm. I call the local branch and leave a message, explaining the situation, providing the vehicle type, my name, and my reservation number, and asking them to please call me back ASAP. As of today (Wednesday), they still have not returned my call.
Anyhow, back to Monday. Around 2:30pm they email me my final invoice, and I see I’ve been charged for a 3-​day rental. What the heck? I only had the car 2 days. Less than that, really. Then I see how they got that – they didn’t process the vehicle until 2:30pm, which was after 10am, which adds an entire extra day to the rental. Wow, that’s a mighty convenient way for them to pad their sales, amiright?
I’ve now reached out to Enterprise in various ways 3 times and have only *just* gotten a response, and that was from their corporate office. Know what they said? That they can’t help me, and that they’ve forwarded my complaint to the local branch. You know? The one that still hasn’t returned my call from Sunday evening about the glasses I left in the car? The glasses I wear everyday, ²⁴⁄₇? Yeah, that local branch. Forgive me if I don’t hold my breath.
Save yourself some trouble and go somewhere else. Enterprise may be cheap, but they sure seem keen on ripping people off.

Paul S.
I found all the persons helpful and genuine, friendly.
The free ride, pick-​me-​up from my house was most helpful.
They are «the real deal.»

The representatives at this location helped make this the best experience I have had at any rental car agency. Their patience and problem solving skills helped the process go as smooth as possible. I would rent here again.