Dick Hannah Volkswagen

My experience with Hannah VW in Vancouver has been pretty good actually. In particular, the service department. On Tuesday of this week I experienced some type of malfunction and left the car at the dealership for repair. I knew they are busy and probably would not get to it for a while. Much to my surprise they were able to diagnose, repair and return the car to me by Thursday afternoon. The car was repaired, serviced and cleaned. All through the experience, Pablo Ulibarri kept me informed of what was going on – actually calling me on the phone to let me know (which rarely happens these days) and was very kind, polite and respectful during my interactions with him. This kind of treatment is unexpected these days. Everyone at this dealership has always treated me well and the service department, in particular, I am impressed with. I am very grateful that they were able to fit my repair job into their busy schedule!

Poor service. Bought a Jetta 2013. Never given second set of keys until called multiple times. The temp plates expired. Went to DMV and they said the dealership has not submitted the paper work. Tried calling but they have not returned our call. We’ve had to replace all four tires and it hasn’t even been a month.
This establishment has a lot to work on.
Would not recommend.
Update: this business rectified their service quickly. Took care of DMV issues, sent the keys, and reimbursed the tires. Thank you

This dealership has some of the rudest sales agents I had ever dealt with. I came into agreement with one agent on a price, but he back away later and increasing the offer by a hefty margin and with zero explanation whatsoever!

still don’t love Dick Hannah VW as a whole, but the service techs are wonderful. personable and informative of any delay! they even remembered me from my last service; 6 months ago. awesome!

I just want to thank Shane sorenson the salesman who sold me a used 2014 Jetta at a great price and provided 5star service from start to finish. It was fast and zero BULLSHIT !! I secured the price on the internet before the drive ! No surprises from anyone including Ginger in Finance who got me a super low interest rate and in and out of the corner office very quick ! THANK YOU !!!

In July of 2012 I leased my very first brand new car, a 2012 Volkswagen Jetta TDI, from Dick Hannah. The experience was nothing short of high pressure with all the usual tropes… «What do we need to do to get you in this car today?», «Let me talk to the sales manager and see what we can do», etc… But this review is not about the experience I had while leasing the car, or the amazing «disappearing loaner car» the one time I actually returned there for service before finding a shop I trusted and liked. This review is about what occurred today while I was sitting at my desk.
I heard a buzz and looked over to see a number I don’t recognize on my cell phone. I generally don’t answer numbers I don’t recognize, but I am expecting some business calls so I pick up.
The fella on the end of the line: Hello, I am calling with Dick Hannah Volkswagen and wanted to know if you have received a letter from us yet?
Me: I have not.
Him: Hmm, you should have received it by now… How do you like your Jetta TDI?
Me: I like the car a lot, but that I’m not fond of the misrepresentation that occurred with the «Clean Diesel».
Him: I know the feeling, we bought over 700 of these vehicles!
Me: Yikes.
Him: Anyway, the letter that you have not yet received is an invitation to buy back your TDI along with a $ 2,000 credit and two months’ payments covered on a gasoline model Volkswagen. Is that something that you might be interested in?
Me: To be honest with you, I don’t foresee myself ever buying a Volkswagen again.
Him (Sounding irritated): Why would you not want to own another Volkswagen?
Me: Because I feel like I was lied to by Volkswagen, and they’re not sorry for what they did, they’re sorry they got caught.
Him (in a raised voice): Oh yeah? Well, what are you going to drive then? Carmaker A, Carmaker B, and Carmaker C are all being investigated for lying, and—
Me: I guess I’ll ride my Schwinn!
*unsatisfactorily clicks End Call softly so as to not damage smart phone*
I’m not including the names of the carmakers that he accused of wrongdoing until I’ve had the time to contact their Customer Care Centers to let them know what Dick Hannah is saying about them… The funny part is that at least two of them are sold by Dick Hannah!!! Furthermore, I contacted Volkswagen Customer Care to file a complaint.
For the record I was fine with getting a call from them, and even the offer to buy my current «Dirty Diesel», but when you represent a company that is in the middle of a scandal of this magnitude perhaps save the confrontational sales tactics for NEW customers.
TL;DR: There’s no good reason to go to this place, every interaction I’ve had with them has been varying degrees of awful.

I usually take my car to the Portland location, but they were booked a few weeks out. I requested a rental when I booked my appt online. When I brought that up, all I got was «oh yeah, we haven’t got any. We can get you a car through enterprise though.» I should have just left it. By the time that was all taken care of, my car was ready. I’m pretty sure they only ran it under a hose. It was supposed to be washed. Very lazy, half assed service.

I am the proud owner of a 2015 Golf TDI thanks to Larry from sales and Brenda in the finance office. They both made the buying process very pleasant. They really work hard to earn your business but aren’t pushy in any way. I am sure there are other great salespeople there but if you are going to look for a car I would recommend you ask for Larry.
When I got the car home I noticed a few minor swirls in the paint. This is completely normal for black cars but since I am pedantic and a bit weird I asked Larry if there was anything I could do about them. He said I could bring it in and the dealership would pay for a full exterior detail. I took the car in on Thursday and Kris did an amazing job detailing out the car. I also got mudflaps put on and Nate and Gary (service technicians) got the work done quickly, well, and with a very high level of customer service.

Two words… Professional and courteous! This guy is def one of the best salesman that Hannah has ever had. I can’t wait to come back and trade my Apsen for a new rig! Thanks Larry Llorente always a pleasure!!!

Always a great service !! Larry Llorente is amazing… we purchased our 4^th vehicle from Hannah and we are never disappointed !! Thanks for the 1^st class service Larry Llorente !!

Let me just start off by saying I hate buying a car. It doesn’t matter if it’s at a dealership or private party. If you do what you should and protect yourself by doing research, it’s a long process. I researched all the makes and models I was interested in. By the time I was ready to test drive vehicles I was pretty sure I wanted a Jetta TDI.
I visited three dealerships to drive vehicles and came to Dick Hannah last because they’re pretty far from home. They had the largest selection, and because of all the radio ads you hear about «believe in nice» I figured it would be a much smoother experience. The day I came in I didn’t have a lot of time. I was headed to work to cover a few hours, and didn’t have time for the back and forth. I was met by Johnny, a nice young man new to car sales. I don’t want him to get a bad rap, but he is definitely new. I knew more about the vehicles than he did. I’d read bad things about the automatic transmissions in the Jetta but nobody could answer questions about the issues so well documented in online forums. Once we drove the vehicle I was pretty excited. It drove great. It just didn’t have all the features I wanted. I explained to Johnny that I liked it, but wanted to see other manuals with other features. Johnny came out with a sales manager to «talk numbers.» They wanted to know what I wanted for my truck. I explained I wanted to sell it privately. They turned up the pressure to sell it to them. I told them book on it is $ 4,500 and I can get more for it private party. More pressure to let them appraise it. I told them I didn’t have time to do this now. They asked how much I wanted for my truck. I told them a minimum of $ 6,000. Remember that number. I told them I had to get to work. I wasn’t buying a car right now. I was in my work clothes. It was obvious. Yet more pressure to let them appraise my truck. I said no again, and said I needed to leave and get to work.
Not five minutes down the road they’re blowing my phone up. I’m driving so I don’t answer. Check my voice mail and they’re going to give me 6,000 for my truck. Ok… So now I call my spouse and tell her, and she says maybe we look harder with them. I call back and verify how long the offer is good for. I’m told, of course, it’s good today only. Shocker. So I tell Johnny that we will discuss it and possibly come back in.
Fast forward to after my time at work and I head back over to see their other 6 speed manuals. They don’t have them there, but they’re at the Portland store. Fine. That’s better than making my spouse drive with our 2 year old son to Vancouver in rush hour traffic. We get there and the other two they have will not do. My spouse drives the manual I drove and liked it… But she spotted a TDI Sport Wagon. I drove it and it was great. Had every feature we wanted and more, and it was practical for our family. The sticker price was going to make it tough to achieve the monthly payment we wanted. I explained this to Johnny.
Now, Dick Hannah is running a birthday promotion for the owner: Whatever you put down they’ll match up to $ 500. Remember that $ 6,000 offer for my truck? No conditions in there about that including «birthday cash.» So here’s my thought: with the $ 6,000 trade and me putting $ 500 down… We’re at $ 7,000 down and we can make a payment happen in my range. We drove back to Vancouver and are told the payment would be well north of my budget. I remind them about the birthday cash and want to know what we can do putting 7 grand down. Out comes the business manager (finance person) to tell me that $ 6,000 trade offer included the birthday cash. Yep… Now I’m beginning to remember how much fun buying a car is. I put my foot down and said that offer had no special conditions. Either they match me putting down $ 500 or I’m walking. I need to be between $ 200 – 250 a month or I’m walking.
So now we need to run my credit so we can get an accurate payment. I get that and I’m cool with it. I know I qualify for a good interest rate. My score is in the 700’s. But 2.49%??? Yep, she wanted to make a half point on the back end. I get it. I’m in sales, too, but come on. You know what you need to do to earn my business, and playing games isn’t gonna get it done. I’m putting a lot down. Work with me.
Once we finally agreed on a price things went more smoothly. But even getting the price down a little, and stopping with the schemes for them to make more money off me I still felt like this was just like every other car buying experience: You can’t trust that they’re being up front with you about everything. We discovered the next morning they didn’t include floor mats. Had to go back and get them. Car was delivered dirty outside. And the manual and extra keys were not delivered with the car so we had to go back the next day for all of that. They were great with our son which we appreciated, but the sales process was below average for us.

The team at DH did a great job getting my wife and I into a really nice VW CC!!! Mark Bass with sales gave us top quality sales attention and was very personable. Barbie from finance was extremely helpful and a pleasure to work with. Great overall experience and this is the second car I have bought from them!!!

This is by far the best experience we have ever had buying a car. Our salesperson James was amazing. We weren’t expecting to buy a car, just going in to look, well James got us a deal we couldn’t walk away from. We got a 2015 Tiguan and I have never loved a car more. I have mobility issues and James made sure I knew how to adjust everything to fit my unique needs (there are so many features to help me with comfort) he also took extra time to make sure my husband and I understood all the features, I know if we have any questions at all he will be there to help us. Thanks James and Dick Hannah VW for making car buying so painless!

Still waiting on a phone call back that was promised. From 3 ½ months ago. After 2 calls into the shop still waiting.

After reading my latest review I was promptly contacted by the VW service manager, Mr. Stites, who was very apologetic about the service I had received. He listened to my story, took notes, and made a promise to pay me the warranty refund immediately, IN FULL. (He even offered to have it delivered.) The horrible finance manager I dealt with is no longer working there either. The next day I received Shari’s Berries as an additional apology. I received my refund check today and have nothing to say except they went above and beyond my expectations to make up for the bad customer service I received previously. If this is the type of customer service one can expect, I would highly recommend this dealership.
Very professional and prompt when dealing with my complaint.

I’ve been a Hannah customer since 2006 when I brought my 2004 Beetle with me from the Dominican Republic. It went straight from the trailer to the shop. Within the first year of being here I blew the water pump and the turbo was going out and Abby (service manager) talked to me about getting rid of it since it was going to be quite costly to repair. I got into a 2007 Jetta lease. Loved it! Easy financing with VW Credit and I’d only been on my job for a month or so.
After that lease was up I got another Jetta in 2011. Easy once again to work with everyone to get me into what I wanted. Service throughout my lease was always easy to book, Nate is amazing to work with, keeps you informed every step of the way.
In 2 months my lease is up again so yesterday, Friday I sent an email to Alex with 6 or 7 of the cars I’d picked out between the PDX and Vancouver store, favorite to least, what I was willing to pay, my terms etc., and he called me then emailed me my first choice with all of my terms met! I went in today, and Samantha met me and had everything all ready! No pressure to change terms nada! Barbie in finance made it quick and simple. She was organized and quick. Done!
I highly recommend the whole team at Dick Hannah VW!

Purchased a GTI in February 2013. Sales guy was great, but when it came to the finance guy it started going south. I have A+ credit so that wasn’t the issue. The problem was he was trying all kinds of up sells for this and that. I finally had to tell him if he didn’t just give me the original paperwork to sign, I was leaving. Funny how fast they come around when you get up to walk out.
I took my car in for its first service at 10K. Well, who knew you could mess up a oil change. Turns out Dick Hannah can! Oil all over the engine bay. The «free» car wash caused more problems than it solved. They love to spray some sort of tire shine all over the wheels, which also goes all over the freshly washed car. Took me two times hand washing it at home to get that what I suspect to be, silicon based tire shine off my paint. I had no trust in their abilities so when I got it home, I checked the torque on the lug nuts. Surprisingly they were tight.
My 20K service wasn’t as bad, but I did have to take it back for them to reseat the cabin filter as it wasn’t done correctly when I picked the car up after service. Again, I felt the need to check the lug bolts for proper torque. Their attention to detail in service is less than good in my opinion.
I took it back just recently (12÷15÷14) for a failed waterpump. They did replace the waterpump under warranty. The rental car was a hassle, and my car was no where near ready when they said it would be. When I finally got my car home and in the garage, there it was again, that tire shine over spray all over my wheels, rotors, rims, paint, everywhere. I had noticed reduced breaking on the way home, and now I knew why. That tire shine contaminated my brake pads and rotors. So, I take the car back the next morning demanding they wash that crap off my paint and to replace my brake pads. Well, I got the car washed, and finally after way too many hassles with their service manager Abbey, got the pads replaced. Upon further investigation I found a hose that was not properly routed after the waterpump replacement, but I chose to fix that myself.
I’m not sure if I have the desire to continue to take my GTI to them for service. I have the extended warranty and I feel it will be a constant hassle getting my car serviced to my standards. If I continue to go to them, I will continue to verify the quality of the work when I pick the car up. What good is included free maintenance or an extended warranty if I have to constantly check their work? For oil changes and such I’d be better off doing it myself and knowing it’s done right the first time.

I have had the best experience with Dick Hannah VW!
After a terrible experience with our local dealer in Central Oregon, I perused the net for other dealers that had the 2014 VW Sportwagen TDI my wife and I wanted. I’m so thankful I came across the Dick Hannah page! The salesperson (wrong term though, because she works like a customer service rep) Barbie, contacted me to get the ball rolling on our purchase. She offered a price that thrashed all of the other dealers and then had everything setup so that when we arrived after a 3 hour drive, we were in our new car in less than 2, including getting a better rate on our car insurance (thank you Tim!)!
The greatness didn’t stop there, I figured once the sale was done, she would move on to her next customer. Boy was I wrong! She called a week or two after the purchase just to make sure we were happy with the car, to remind us to bring it back for the 1K mile check-​up AND to see how we were doing!
Now, it’s 10K service time, and me being a space cadet, forgot to schedule an appointment online in time for the weekend, so I shoot an email to Barbie on the off chance she can help me figure out how to get situated! I get a call from her and she’s got several options to get me taken care of! Remember, her title is ‘salesperson’, yet she’s helping me out with service questions months after my purchase! Now that is top notch!
The service department here is also very good! We had an odd odor in our heating/​cooling system and they dug deep into the issue and had it resolved first try, very awesome!
So stoked about these guys, if you’re in the market for a VW, hit them up and request that Barbie be your guide through the entire process, it’ll be wonderful!
Thank you!

Simply put: unthorough.
The sales guy said he’d follow-​up a few days after our purchase to see if we had any questions. Never happened. Seems like common courtesy to circle back with a call or email after a large purchase. To his credit, he and the finance dude were both very nice.
Drove off the lot in our new car with plastic still stuck to/​inside the vehicle and water/​soap suds all over the windshield. I appreciate it was THAT new, but the lack of attention to detail is silly.
Had a major hassle getting the car into their service dept to install the after-​market products we added at the time of purchase. Took nearly two weeks for them to schedule us; much longer than the two day estimate we were given during the sales pitch.
Just took it to the Dick Hannah collision center in Vancouver and experienced the same quality of service: first, they failed to inspect the squealing brakes on our three month old car – one of two reasons we brought it in. Second, they didn’t even pop the interior dome light back in; we had to do that ourselves at home. So twice now they’ve let us drive off the lot in a vehicle that was not customer ready. Pretty disappointing considering their estimate was nearly double the other two estimates we obtained elsewhere, but ultimately chose to stick with Dick Hannah since the car is still so new and a relationship has been semi-​established.
Any one of these things alone isn’t a big deal; but combined they left us very unimpressed.

Lemme try and keep this short and sweet.
I have a not so nice nick name for any of the Dick Hannah Dealers… D-​BAG Hannah… I have attempted to buy cars at several stores and every time left more angry than a wet cat.
I came in to look at a 2008 Lexus RX350 with 118K for $ 16,595.00. I had $ 15,000.00 to spend… I drive a hard bargain I know…
Talked with the internet department and told them I was making the 45 min. drive up. It was a busy saturday and I was greeted by a gaggle of salesman out front smoking and laughing like teen boys. Gross but whatever.
I was escorted in and they found the gentleman I had talked with. He quickly passed me off to another younger kid and he grabbed the keys to the Lexus. Fine
Once outside, I look the car up onside and down the other, and go over it very carefully. Having traded and owned many cars, I know what to look for. I took the car out for a test run and I fell in love. It was exactly what I wanted.
So we return and go back inside. I explain my situation and that I AM PAYING CASH;. I told them $ 15 000 firm and that was it… He goes and come back and says «Oh no, we had that car listed for $ 17,595… UM, WTH. Its $ 16,595 online… At which point we discuss it more and I stand by my $ 15,000.00
He comes back with this manager who is determined to finance me. I told him no like 700 times. I explained my situation and so forth and stood by my $ 15,000.00
Said sales manager comes out and says he can finance any one and blah blah blah… Pissed, I tell him no. He said «I maybe able to finance you at $ 15,500 OTD and you keep all your cash». Finally, I relent and give him basic info… He comes back with an approval for financing at $ 400 a month with $ 3,000.00 down and $ 17,500.00 HELL NO. I said $ 15,500.00. He tries to give me some sob story again. After much dickering (and calling my mother madder than a provoked hornet) I walked back in and told him thanks but no thanks. I told him, financing was out, I am not in a place to make payments and due to my situation, my credit isn’t even correct. He comes back again with $ 360 a month and $ 15,800.00. I shook his hand, told him i needed time and walked out.
I never came back. I went to Dick Hannah acura the next day and had a different experiance there and still didn’t get this Lexus… I wound up at Beaverton Mercedes and got a much nicer Mercedes for $ 13,800.00
I wont set foot in a Dick Hannah dealer. In fact, I some how had several Dick Hannah Coffee mugs i wound up with and we are gonna use them for skeet shooting…
Six thumbs down for D-​Bag Hannah… Presuring you into a price and car payments you absolutly can’t afford.
Maybe it was because i drove my old beater in. IDK. I was and still am angry with them