Columbia Credit Union

Went in to deposit lose coin .coin counter was out of service. Staff refused to count coins. she stated she didn’t have one of the counting trays most banks use for change. I asked. Odd. We asked to speak to manager. she couldn’t be bothered to finish CHEWING her food before walking over to speak with us. So with a mouthful between chews the manager said since the machine was down they Didn’t count change. My boyfriend stated «so you discouraging us from making a deposit in this branch?» Still talking with FOOD in her mouth she said «no, not at all, we would have to count it twice and we would charge Your account if there’s a mistake.»
It begs the obvious. don’t they count money everyday? Please note there were four tellers and three customers plus the manager standing at the counter. «Well I guess we’ll go to key bank».my boyfriend stated.
The manager looked surprised.
Customer service is definitely sub par. The manager is obviously not interested in her job nor in exhibiting basic self respect. She was obnoxious and lacked common sense, professionalism, customer service, and last but not least manners.
Consequently, Keybank, which is only a block away with one teller was happy to count and deposit the coins for us.

I have been with CCU for over 16 years and boy, have things gone downhill.
This branch used to have experienced, competent people in its loan department. No more.
We got a Retire-​It mortgage loan last year. I’m not sure how our loan officer, Rose, could have been less competent. She asked for «the last two years’ tax returns.» As I began scanning some 60 pages of federal tax returns, I called to make sure she wanted all that, because it didn’t sound right. She put me on hold, and came back to say all they needed was the last two years’ W-​2 forms. NOT the same thing. No acknowledgement of her mistake, no apology, nothing.
After the loan went through, she agreed to see that our monthly payments were pulled from our savings account. She had weeks to set this up. Never followed through. I had to call customer service in order to set it up. They apologized for her incompetence. What an idiot.
Lately, their Customer Service line has ridiculously long wait times, and incorrect recorded messages play when Customer Service is closed («we are currently having technical difficulties…»).
Also, avoid the Salmon Creek branch. That branch is reserved for people in training and incompetent managers. I have had them refuse to make a deposit with myself and my wife’s name on the check because, although my wife signed it, she wasn’t there in person with me. I solved the situation by simply driving down to the Hazel Dell branch and making the deposit there, with no trouble whatsoever.
CCU is going downhill fast. Avoid it.

Multiple problems conducting business at this financial institution from car loans to credit cards. Unfortunately, the problems stem from sheer incompetence on the part of the staff which are the worst types of problems to have. We have been given bad information from staff and staff here has also failed to execute payments on our behalf at our request. Would highly recommend NOT using this institution.

I’ve been with CCU for a long time. My wife even longer. We get great car loan rates and decent service. The online banking is good and the locations are nice. The drive-​through line is fairly brisk with friendly people at the mic.
The thing I don’t like is that there are a few tellers and employees who are rather cold. And when I had to meet with the branch manager (or, assistant manager?) I think I know why. She is condescending and does not listen. She was flat out wrong and still made me feel like I’m a child. She just spouts off whatever silly, customer-​listening-​crushing training that corporate put her through. I don’t know if she’s still there or not, but judging by the overall atmosphere of the staff here… she probably is. It’s usually hard to get rid of policy bureaucrats.
The one thing that is nicer is the free coin counting machine. I’ll keep my 8%, thank you very much Coinstar!