Clarke’s European Auto Repair

I have been here 4 times with 3 different vehicles. They have done a fabulous job on all of our vehicles. They are quick and efficient for all off the services, they have great customer service, they don’t try and up-​sell you on things and they are super easy to work with. We will definitely be coming back. THANK YOU!

Buyer Beware !
Took my MB CLK320 in for a «B» Check, alternator, front brakes and a new serpentine w/​idler pulley. Less than 3 weeks later you could see the serpentine splitting apart and the idler was bumping against the end stop, (they charged $ 92.00 for a new belt). Took my car back and without explanation they changed the belt again, this time it was black w/​new markings unlike the first belt they put on.
Less than 10,000 miles later my new «OEM» front brakes were shimming so bad it was dangerous. Knowing I’d been charged for a used belt 8 months earlier, I was upset when I went in to question them about my front brakes failing after less than 10,000 miles. The good news is a management change had taken place and there were new faces at the counter. There were two women waiting in the front lobby having services done on their cars as I pitched my case. First letting the new service manager know I am a maintenance QC inspector for a major airline here at PDX (I wanted them to know I have a clue and fabulous resources available on automotive maint). As I was explaining my gripe w/​Clarke’s European within earshot of two other customers the new service manager came out from his office and offered to make «Everything Right» by replacing both front and rear with «OEM» equipment for the price of rear parts only, labor free. Plus they apologized for the previous SM’s behavior. I told them if they made their bogus repairs right, I’d be back for my next service. They fixed the brakes w/​OEM parts, I left and was happy.
Just before my next «A Check» the alternator failed w/​less than 20,000 mi. This was also supposed to be OEM and should have lasted at least 80 to 100, ooo mi. I took the car in for the A Check, bitched about the early failure of the alternator, and drove off w/​a new alt for an additional $ 300.00 + the A Check parts and labor. .. they didn’t warranty the alt :(I hit SR-​14 immediately after leaving their shop and I get an «Engine Oil Low» warning as soon as I hit 50 MPH. I pull into Bi-​Mart, purchase an $ 8.00 qt of synthetic oil, call Clarke’s European to let them know they shorted me on oil (this eng holds 8.5 qts) and as im pulling out of Bi-​Marts parking lot my «Service Past Due» warning light comes on. I call Clarke’s and they said to come in again as they forgot to reset the service odometer. I go in that afternoon, they immediately garage the car but it takes them over 45 min to reset the service OD. They finally get the car back to me without compensation for the additional 8 bucks spent on oil they’d already charged me for and as I’m driving off notice a Huge greasy handprint on the drivers window post.
I’ve had enough of your incompetence CE. .. believe me, if we repaired commercial aircraft to this standard, there wouldnt be an aircraft industry. Buyer Beware

This place has absolutely horrible customer service. They are very rude, just call in and you can tell. But I won’t lie, they did do a decent job fixing my BMW. It’s hard to find a BMW mechanic in Vancouver so I may have to resort to this place again because they can at least get the job done.

Had been taking my BMW to them for maintenance after the service warranty ran out. My panoramic roof wouldn’t shut and I took it in to them to close it. Was told that the rails were broke, but they could show me how to open it manually. When I took it in to have them show me how to open it manually, they said it couldn’t be done that the cables were broke and that it had to be closed and be «disconnected». This week, the weather was quite warm and I used my key to open the window while I was walking to my vehicle. Upon entering the vehicle, I saw that the roof was open. I took my vehicle to the dealer the very next morning and they said that the roof had not been «disconnected». They also determined that I had some other issues that needed to be taken care of right away. I spent quite a bit a money not that long ago for a 60k mile service. The newly discovered problems should have been noticed by the mechanic at the 60k service. I will not be going back to this place.

While travelling from Seattle, my Range Rover traction control failed and locked up shifter. I had AAA tow it to a different garage that didn’t work on Land Rovers. AAA then towed it to Clark’s on the recommendation of the other shop. (big thumbs up to AAA also … my first time to use them in a decade of having them). I worked with Ken only on the phone and they diagnosed it as a failed $ 21 brake switch which was replaced within an hour. I was impressed with their professionalism given they could have told me anything and kept it longer. Kuddos!

I had my 2004 Audi repaired here — it had two bad ignition coils. They are expensive but they are straightforward and do a good job.

I decided to give them Clarke’s a try as the closest BMW dealer is in Goose Hollow (10 miles away). The front brake job seem worked out fine, but they screwed up the oil change, leaked oil everyfreakingwhere.
I returned few months later for a wind shield wiper replacement just in time to hear the «person» behind the counter read the customer before me the riot act, and explain to her why they couldn’t afford to repair her Volovo. (the replacement transmission’s they installed kept going bad… wasn’t her fault clearly) and that they could not give her a loner car as they had previously promised.
the epitome of bad customer service in my opinion.