Chevron

Today I stopped at Andresen Chevron with just over a quarter of a tank of gas.
The pump would not read my credit card so I went into the store, and told the clerk his machine was not working properly. He said it had been acting up.
I had him charge my credit card for $ 50 worth of 87 octane gas. I went out to pump #5, and pressed the 87 octane button (the machine should NOT have given me an option to choose a different octane than what I had paid for). I put the nozzle in my tank and pressed the trigger.
The readout on the machine indicated that gas was being pumped, so I began washing the back window of my truck. Next, I went to wash the front window. When I was about halfway through, the pump handle clicked, indicating that gas was no longer flowing.
The machine stopped pumping at $ 44.92. I pressed the trigger again to see if it would continue pumping the full $ 50. It would not. Then the green light on the 87 octane button began flashing. I pressed it and the digital readout began to increase, but it didn’t begin counting from $ 44.92 — it started at zero.
When it pumped more than what I’d paid for, I realized that the machine had somehow begun a completely new sale, and that additional charges were now being added to my credit card. I stopped the pump and the machine spit out a receipt (that I did not prompt it to print) for the second *unauthorized* sale.
I took the receipt, went back into the store, and told the clerk what happened. He refunded me the difference between the $ 50 I’d been charged and the $ 44.92 worth of gas the pump said it had delivered. I returned to my truck, and noticed that I still had about a quarter of a tank — but $ 50 worth of gas should have filled it completely.
I went back to the store and told the clerk that I didn’t get any gas from the pump. I invited him to step outside to look at my gas gauge to see for himself that the truck had just over a quarter of a tank of gas. Any rational person knows that $ 50 worth of gas would give me far more than a quarter of a tank, but he refused to look at the proof of his equipment’s malfunction, saying the owner wasn’t there and there was nothing he could do about it.
I asked him to call the owner to tell him what happened. He made the call while I went out to my truck and started it again to see if the gas gauge would move. It did not. When I got back in the store, he told me the owner could do nothing about it, but I was welcome to come back the next day to talk to him about it.
I told him, «If I leave now, there is no way to prove that the gas never went into my tank. I’d like to speak to the owner.»
The clerk called the owner again; the owner said he could do nothing about it, and that my gas gauge was surely broken. I assured him it was not. He said «This has never happened before. It’s impossible.» I replied «Well, it happened today.» He repeated, «It’s impossible. It’s never happened.» I told him again, «IT HAPPENED TODAY.» At which point he hung up.
I gave the phone back to the clerk and said «I’ll be back tomorrow, and there’d better be $ 50 worth of gas waiting for me.» I then left and drove to the Arco down the road, where I took a picture of my gas gauge — at about ¼ of a tank — then pumped $ 10 into the tank. I then took another photo of my gauge, which now read half a tank. The photos and the time stamps prove that my gas gauge works perfectly and that pump #5 at the Chevron does not.
I returned to the Chevron to show the clerk photographic proof that my gas gauge was working. He literally refused to look at the photos and told me he was going to mace me if I didn’t step away from the counter. I looked up to see him holding something in his hand and pointing it at my face. I backed up a few feet, then he said he was going to call the police if I didn’t leave the store.
I invited him to call the police, saying I’d be happy to tell them how I’d been ripped off. He dialed 911, told the police I wouldn’t leave the store and that he was uncomfortable with me being there. I insisted he tell the cop WHY I was in the store. The cop asked to speak with me. I explained what happened and was advised to take the matter to small claims court.
Contrary to the Chevron owner’s insistence that such a thing «never happens,» malfunctioning gas tanks can and DO sometimes pump air instead of gas.
WATCH: CITGO Scams Driver by Pumping Air Not Gas in Tank —
Customer says he pumped air — Surprised when told he had to pay —
STEER CLEAR OF THIS GAS STATION. They will rip you off and then threaten you if you complain. I have notified the Dept. of Agriculture Weights and Measures (note: there was NO inspection sticker on the pump) and will take the owner to small claims court if he refuses to compensate me.