Cascadia Cremation & Burial Services

The day before my precious mother passed, I received a list of cremation and burial services in the area. I researched reviews online of all local companies that evening and Cascadia came up with the best reviews. The price listed for cremation at Cascadia was the lowest of all, but that was not our priority, just a bonus. I highlighted the name and then, when I got the call that my mother had passed just a few hours later in the middle of the night, I was able to give Cascadia’s name. Such a pleasant and satisfying experience we had dealing first with John and later with Jim! There was never a suggestion of offering service more than we wanted or needed. The utmost dignity and friendliness was so comforting. Since the crematorium is actually on the premises, we were able to up our precious urn and death certificates just one week later. The fee was amazingly low and we are most happy with everything they did for us. We can’t praise them enough!

We contacted Cascadia on a Monday regarding cremating our mother. During the initial visit, Jim talked a big game about how he can usually get things done in 2 – 3 days and how he knows people at the hospital and that he would take care of everything, so we wrote the check and felt good about things. Days went by and we never heard from him again. Finally Friday afternoon rolls around and we still haven’t heard anything, so we call him to find out what is going on. Come to find out that the death certificate hasn’t even been signed yet by the hospital and if he doesn’t get it back within and hour and a half nothing could be done until the following TUESDAY because Monday happened to be a holiday. When my husband questioned him as to why he didn’t follow up sooner with the hospital after the promised 2 – 3 days went by or give us a call to let us know of the hold up, he became confrontational and yelled at my husband about how «it was out of his hands». UNACCEPTABLE. So WE end up calling around the hospital to facilitate getting the certificate signed in order for her to be cremated and for us to get her ashes back in time for the scheduled memorial service. Isn’t that kind of follow up what we were paying him to do? We did get the certificate signed in time, thanks to the leg work done by my husband, who is grieving the loss of his mother, so this was a lot of unnecessary and unneeded stress. Then Jim tells us that we can pick up the ashes anytime on Sunday after 10am, and that no appointment would be necessary, and to just stop by. On Sunday morning, we arrived to their facility a little after 11am to pick up my mother in laws remains, only to find the place locked up and dark. When we called the number on the door to try to have someone come let us in, Jim again became argumentative telling my husband that he told him to come on Monday and that «he knows what he said» NOT «I’m sorry for the miscommunication» or something like that. Needless to say, this company’s lack of follow through and HORRIBLE customer service has left us very dissatisfied. So do yourself a favor, if you are already going through what is one of the toughest things in life to deal with in grieving the loss of a loved one, DO NOT put yourself through further stress and heartache by trying to do business with these people.

If you are in need of services to pre arrange or have an immediate need. There is no need to put yourself through any more heartache when a death happens, Call Jim Hellen here at Cascadia and I promise you, you and your loved one will be treated with the up most respect and dignity. You will not find prices more reasonable and you will not be treated like a dollar sign like those Mortuary/​Cemetery combinations or those Nationally owned companies.
Trust me, you will never regret using these folks service, they are the best.
Jerry Read
Vancouver, WA