United Towing & Transport

Estimated time was 30 – 45 mins from AAA.
Received a call from united tow saying it would be an additional 20 – 30 mins.
Ok fine… 30 mins later still nothing. Finally they get there. They take the 7.6 mile route instead of the 6.9 mile route so they could charge us additional money for going over 7 miles.

Eddie was the driver regarding a AAA request. Humble and professional; he towed my 4Runner to North Hollywood Toyota. I called his company and commended him to his manager. I had a good experience.

I LOVE these guys! They have definitely improved according to the bad reviews they got several years ago. Manny was here this morning and he charged my dead battery, gave me some tips about what to do to see if the charge held or I needed a new battery and he also told me that the carwash I went to who caused the problem was one that he was called to a lot for dead batteries and needed tows.
He is a super nice guy with a great personality and I remember getting my AAA battery from him 2 years ago. I’ve also had some of the other guys come when I needed AAA service and they are all fantastic! I’m old and disabled and they take very good care of me. They’ve never left me before they were sure that my car was running well and I didn’t need anything else.
I’ve called AAA afterward every time to rave about how happy I am that they use United! They always get here within 30 minutes — sometimes 5 or 10 minutes — and the guys go out of their way to be helpful. Also they are nicely dressed and groomed and always smiling!!! You can’t ask for a better experience then this!

Just had our car towed thru AAA and Aaron from united towing showed up in under 10 min. I followed him to Auto Stiegler where we get our cars worked on. Aaron was a professional driver and from the time we called AAA for the tow to when i was back home after speaking with with Mike at the shop was about 45 min. We are very happy with the experience

I just saw a united towing truck at the intersection of nordhoff and tampa «lose» a honda crx that went careening into the curb because the driver clearly didnt hook it up properly. I called to notify dispatcher and first he said they didnt tow in northridge and when i told him i saw their name and number on the truck, he said «oh, thats a salvage». Well i took license plate number down because you know those dbag towing companies arent going to inform poor sap owner!

Well here is the promised update–
AAA did NOT terminate them, but they did pay for my renewal for 2010 (at the Premier level). They also promised me that dispatch would refer other tow companies if necessary.
That promise wasn’t kept. United had to come out to deal with a dead battery in Ralphs parking lot last month, The guy hooked up the cables, I started my car, he jumped in his truck and was gone. I had to climb out of my car to shut the hood. I got back in, put the car and reverse and it died. I could see this guy take his tow truck across the parking lot and go to the Drive thru lane at El Pollo Loco.
I had to call AAA to get him to come back and charge the battery for 3 – 4 minutes.
Yep you guessed it, he double billed AAA and since that was my last free call of the year AND my 1^st over-​limit call; I got billed 60 bucks,.
I called AAA and they immediately agreed to remove the charges, but didn’t actually remove it until I had to call 3 or 4 more times.
And just for fun, I called United to see about their cash fees for a jump at that Ralphs — — it was 45.00. Yep that’s less than I would have had to pay as a Premier AAA member.