Town and Country Event Rentals

Town & Country was one of the preferred vendors for Diner en Blanc.
After searching many independent retailers for the required pieces for the event, I ended up at Town & Country who had everything in a bundle!
We received: white table, 2 white lawn chairs, a white tablecloth, and 2 dinner napkins. The bundle was $ 55 without taxes.
I called ahead and reserved the bundle for the event. They had a special set of employees designated for this event. I walked into the office and was tended to immediately. I had to fill out some paperwork and pay. After that, I pulled my car in the back to receive the bundle. After the event, I just dropped it off in the back along with signing a receipt. So easy & professional!

I worked with Julie in Pasadena two weeks before hosting a birthday party for my mom’s 90^th birthday. I did not have a real theme in mind, but by asking the right questions Julie helped me put together a truly beautiful setting that very much reflected my mom’s personality. Everyone in a crowd of mixed ages commented on how beautiful it was. Delivery was on time and flawless. Highly recommend.

Town & Country may not be the least expensive option around when it comes to rentals but it sure does have the biggest selection, highest quality inventory, and most professional and friendliest staff. Working with George and Rocki was a pleasure. They always responded to my e-​mails lightning fast and were very accommodating throughout my whole wedding planning process. George even took the time to do a site visit at my wedding venue a couple of times and gave me a tour of the Town & Country facility. He also had a lot of great ideas and suggestions. Rocki was amazing at sending me updated invoices and making adjustments to my orders. They are a great team and worth the additional cost of the rentals for peace of mind!

Town & Country rocks! They set up furniture, drapery, lighting, heat lamps, and décor for my party, which was both indoors and outdoors. Very professional team; setup worked out well and George (our sales representative) was very effective in helping us figure out what would work and not work for our space. Great service!

George is wonderful. Your experience will depend completely on the sales representative who takes care of you. I have worked with several sales people in both the Van Nuys and Pasadena locations. George is by far the friendliest and will jump through hoops for you. Stacy is right up there, too.
Without a doubt the rental equipment is the best in town. The prices are higher than some rental places but the product quality is always top notch.

Unprofessional and bad experience:
Town and Country Party Rental was the only bad experience I had in my wedding planning process. I was planning a wedding with 175 guests at Descanso Gardens in May last year and was planning to rent all my wedding needs including table linens, heaters, chiavari chairs, chinaware/​silverware and other decorative items from Town and Country. The lady at the Pasadena Show room (Jessie Simmons) was fine and responsible and had emailed me the quote the next day as she promised. We were also planning to decorate the Rose Pavilion with full chiffon drapery and 3 chandeliers and was referred by showroom lady to contact their event coordinator Ms. Marilyn Bednar. I had an initial contact with her on the phone to discuss what we need and the conversation went well as she expressed she will sent me a quote soon. I patiently waiting as I understood we all get busy at times. The week after she sent an email said she is working on it as she was very busy. I was ok with that but after a month and a half she just disappeared from the horizon. After couple weeks we had different people contacted her including Descanso gardens coordinator, my own wedding coordinator as well as the lady at the showroom (Jessie) but she was adamant not to respond. I sent a follow up email to her but still she did not respond to her customers (arrogance or lack of responsibility? Not good). As a result, Town and Country lose another business deal and I decided not to rent anything from this company and went with other companies. Although I had a flexible budget (50k) for the wedding, however, any educated and normal person will get a quote on all the things in the planning process and that is just basic organizational skills and common sense. It was upsetting as it delayed my wedding planning process for 2 months just because of her lack of responsibility.
Great that we do not need to recommend this company to anyone.

Town & Country has a great selection of rental items I used for my wedding in August 2014. They delivered and set everything up on time for the day. Their selection of items really helped us personalize our wedding. Two things happened there were a little frustrating, one is that I made an appointment at the Van Nuys showroom and when I went they didn’t have record of my appointment and had to scramble to find someone to help me. Second is that right before the wedding they said they didn’t have enough of our cocktail glasses so we had to choose another option, two days before the wedding when we have enough going on! I also wish they had a good chair with arm rests, we needed two for the Hora dance at the wedding and they had nothing available! Otherwise they had a great selection and I liked a lot of their collections.

This review is for the Pasadena showroom location and staff:
In Short: i would use them for corporate events but not small personal events, especially if it’s on a tighter budget.
The Long:
I’ve used T & C for corporate events in the past. I have also have recommended them countless times. The staff used to be amazing (flawless in their quote process, customer service, and follow up). Unfortunately, the staff that I used to work with 1.5 years ago is no longer there. The furniture is great quality & they have tons of selection (You won’t find better in LA!!). They were the only rental company I wanted to use for my wedding and so I thought this would be an easy process but it hasn’t been.
First, when i contacted them randy put me in touch with one of his consultants named Marilyn. I had a hard time getting an appointment nailed down with them. Then when I went in to meet with them I was a bit put-​off by Marilyn’s attitude. I had explained to her that I have coordinated many events, both personal and business, and so have experience & know what I want. It is much easier to have an exquisite event when it is someone else’s money that is being spent and so for my wedding, since i don’t have an enormous budget, I am needing to pick and choose what I want to spend $ on and what i can do without or limit the pricing on. She would say she understood but then as we were picking out different items it was apparent to me that she didn’t. I felt like I was having to justify myself throughout this appointment. I felt like the whole tone of the appointment was a bit snooty. When choosing china and linens etc I was trying to see what I should pay a higher price for and what should I order that is the lower price and it just seemed like if I wasn’t picking everything that was more expensive she would have some sort of attitude about it or make some comment to point out that it was beyond my price point (it was how she was saying it not what she was saying). She seemed like a very nice person in general and I don’t think she was intentionally being like that — I just don’t think she realizes the vibe that she gives off. She was VERY helpful in showing the items and you can tell she loves coordinating events. She was very creative in coming up w/​seating ideas! She also has a great eye for fashion and detail. I left awaiting my quote feeling indifferent about the company (not excited anymore but not upset) Where I drew the line was that 3 weeks later I still had not received a quote. I followed up and cc’d Randy (seems like if you ever want a response you have to cc the branch manager). I got a quote from Camille that same day (nice of her to do but I had no idea who she was). Quotes usually are sent right away (1 – 2 days) so to have had weeks go by and then I had to follow up is not good customer service. Also, w/​events, it’s best to have an established relationship w/​1 person (2 max) so things don’t fall through the cracks so it’s concerning that you deal w/​many people there. Marilyn was supposed to send me a few vendor referrals for other components they don’t do & that never happened. Randy was very responsive and I wish I could’ve worked with him. the quote came back much higher than another company (I knew it would be higher and I was ok with that but it was MUCH higher) — I went to another company during that time as a plan B since i hadn’t rec’d a quote. My experience with the other company has been great customer service. When Camille emailed me the quote, I wrote back and explained that i wasn’t moving forward due to the sub-​par customer service. I never got a response back which tells me that this company no longer cares about customer service, at least for smaller events like weddings. Perhaps, when it comes to large corporate productions they are still great, I don’t know. I am planning my wedding in less than 6 months so I don’t have the time or patience to have to follow up with vendors. It’s not worth the hassle and so am using a company that’s process has been seamless. If I do corporate events again I will definitely use them b/​c I will have a much higher budget to get the best products in LA and the sub par service won’t really matter to me then.

I didn’t rent any products with them because they wouldn’t allow me to. Very frustrating. All I wanted was 400 soup bowls, 4 hedges, and some linens for 6 buffet tables and they wouldn’t allow me to because I was already using another rental company for a majority of my items. They want you to rent everything through them. Not flexible at all because they have a lot of «specialty» items that they don’t want mixed up with other rentals. I’m sorry but those aren’t specialty items. I know someone that has rented from them before while using another rental company as well so I guess you have to have a wedding planner that knows the right people. I would never recommend them to anyone ever again

Town & Country was a vendor at my recent wedding and they did a great job.
Jessie Simmons in the Pasadena showroom was amazingly patient and helpful with our many changes, and when there was a mix-​up with what kind of chilling tubs we had reserved (for beverages) the day before the wedding, she quickly got the correct ones over to the venue, in plenty of time, without any hassle at all.
Chairs, tables, linens, bar equipment, etc. was all in perfect condition, delivered and picked up within the specified windows, and at reasonable prices. The delivery guys were also great, making sure they were leaving everything where we needed them. Great service!

Pristine rental items and also the best prices. Richard and his team always take care of us with white glove service.

It’s about time I wrote a review for our Sep. 2013 wedding at the ATT Center in downtown los. First off Town and Country has some really great looking furniture available, we didn’t find anything to match from any other vendors.
We started off with a full out estimate so that we could narrow down what we really wanted. This was at about 14 grand. They worked with our budget and waived some of the fees. Eventually we were down to about 8 grand. Unfortunately this was after a whole lot of back and forth and back and forth, and going through line by line, trying to get an accurate invoice and floor plan. Even on the day of the wedding there were a couple of minor changes never updated to exactly how we wanted them. There were a couple of items, like a high chair, that didn’t even make it to the wedding. We had plenty of lighting and seating the day of the wedding, so thank goodness we made all those cuts.
I wrote a low rated review before the wedding after having to deal with this and the staff assistant had the gall to start complaining to the bride prior to the wedding. So unprofessional.
All in all, some great furniture, but I’m not sure it was worth the hassle. Wouldn’t use them for any other events.

I had a terrible experience with a person name Walter Borchert. I was simply asking for a quote on a few items. He told me that he didn’t wanted to waste his time giving a itemize quote if I can’t afford it. My overall budget for my wedding $ 50,000, all I wanted was a quote to see whether or not to have a tent for my wedding or not. Thank you Walter for being Jerk and great way to represent your company Town and Country. I had never been Unsatisfied with the type of service in my life.

I had such an amazing experience working with Town and Country Event Rentals. They were so helpful, accommodating, and and awesome to work with every step of the way. Nick and Brittany were my go-​to people and were incredible to work with.

My husband and I shopped around for rentals and T&C had the best prices for round tables, fancy chairs, linens, and even easels. Also, our reception venue, Carondelet House, recommended them since they carry the exact same chairs and other furniture as they have in their venue. They were very responsive even though I had the feeling they were quite busy (always referring me to check their website instead of telling me prices straight-​up). They were ninjas on the day-​of: items arrived and then were packed up all on schedule. Finally, I thought it was GREAT that after the final cost estimate (that had errors – future brides, meticulously check every cost estimate!), I was able to email them to correct some numbers, and they quickly and professionally got back to me and refunded the right amount. Truly professional! I’m a fan and will recommend them to anyone for any rental purposes!

Much as it pains me to sully my streak of one-​star wonders, I am compelled to share the amazing experience I had with Town & Country and their Pasadena showroom.
Earlier this summer I hosted a large event at my home, my first sit-​down dinner for over fifty guests. Needing extra seating and serving items I turned to T&C. I was a little concerned that the showroom staff might be pretentious, especially since I was a noob and this was not a $ 50K event, but everyone was so warm and friendly I felt completely at home there. I ended up renting numerous décor items in addition to my original list (the scenes in the showroom are very compelling!) and the pricing was amazing… much less than I had expected and considerably less than the ludicrous minimums I was quoted by other event planners. They were also able to add some wine barrels to my order at the last minute without additional charge or hassle.
More, when the delivery crew arrived to drop everything off they were incredibly friendly and courteous, and were respectful of my property and the décor that had already been staged without my having to remind them. I was also very impressed by the quality and condition of the items as well as their impeccable packaging… the roll-​top chafers looked shiny and new, and every item had a custom wood box with all possible necessities included, from sterno cans to an extra set of candles for the lanterns. Pick up was also a breeze, the crew was prompt and polite.
At the end of the day, the party was a huge success and the event rental process was a painless and enjoyable one, thanks to Town & Country.
They are deserving of five glowing stars, as well as my ongoing business…

We used T&C for our wedding last month and couldn’t be happier. We got bids from a couple places and T&C was pricier, but well worth the extra investment. Curtis Markley made us feel very well taken care of. With so much other stuff going on (we planned it ourselves), we were relieved that we could offload our worries on him. He handled everything expertly, including all our last minute little changes. He drew up plans and placed all our rentals on a sketch he’d made himself. It made it very easy for us to figure out exactly what was going on and really facilitated the entire setup process. And his guys did a great job with setup. Actually, we weren’t there for that part but my stepmom who we put in charge said they couldn’t have been better (she herself is an event coordinator and was REALLY impressed by them). I can’t remember the name of the guy who was in charge off hand, but she said he was just spot on. There were some problems getting everything staked in and it sounds like he just took control and found solutions for everything. We couldn’t have asked for more. Great value and great service.

I got Recommended through a very close friend of the family they actually held an event the past summer And hired Town & Country I love the decorations. They also hired them for their wedding as well, I was really excited about hiring them for my sister-in-law’s baby shower. I emailed Marianne Beron told het my budget was $ 1000 and that I needed her help To come up with anything that fits my budget my main concern was the drippings and the candelabras and chandeliers. I was not including delivery I do realize that delivery is extra since I live in Chino Hills. I’m conscience that it is pretty far from Van Nuys. Today I decided to call her so we can better communicate instead of emailing back-​and-​forth I am so upset about the way she responded she made me feel so belittled, practically her telling me well your budget is only $ 1000 With her rude tone voice she made me feel like if I was nothing like if I didn’t have any money like they were too good for me. If I would have known that’s the way she was going speak to me through the phone I would have not called her and I would have made the deal online with whatever covers $ 1000. I’m truly disappointed coming from such a Prestigious business I truly do not recommend it to anybody or if they do purchase anything from them they could make the order online with out speaking to Marianne Beron. So Upsetting experience.

We used Town & Country for our wedding recently, and they did a fantastic job. They really worked with me to find the best set-​up for our reception within our budget. Set-​up went extremely smoothly, and they showed up the next day on time to take everything down. I priced our rentals list around, and found that total they were 4% more expensive, which was well worth it to me as I had heard nothing but good things about their service. They lived up to their reputation, and I would definitely use them again.

We’ve used several rental companies for parties at the house over the past several years and Town & Country has been not only the best priced, but their customer service is fantastic. They are always in communication with you until the day of your event and everyone we’ve talked to at the office is so friendly! Their delivery and pick-​up was on-​time and went without a hitch.
They will definitely be a staple vendor service of ours for future events.