The UPS Store

If I could give this place zero stars I would. My package was delivered after hours on Friday when I wasn’t home, tracking said that it was at this location and I called the next day to pick it up. The guy that I talked to was Angel and he pretty much said that I couldn’t get my package until Monday, and that I’m screwed until then. I asked if I could get it earlier in the day other than after hours because I work in the evenings, and he said that he couldn’t help at all. He was very rude! Horrible customer service! This guy should get fired.

Horrible customer service!!! I was short on time and needed to send back my Amazon textbook but forgot to put the packing label before sealing my package, I asked if I could have tape and the man said he had tape for sale or I could buy a new bubble wrap envelope! The reviews are true and I wish I would have read them to saved myself some time. I was so disappointed by this service, I wasn’t about to pay for 6 inches of tape and I wasn’t going to waste a perfectly reusable package so I said I would be back tomorrow but I’m not. Never again will I be back, I don’t care if it’s the closest location to my house, I will take my business elsewhere. This place sucks! Ruined my customer experience in 60 seconds flat. That’s impressive hence the reason they receive 1 star.

We have a mailbox here and have been using this location for a couple years now. The owner is very friendly, patient and accommodating. He appreciates my business and has been very helpful with shipping suggestions, notary, and holding packages for us. He’s gone out of his way to help us out on special requests too.
I don’t understand all the negative reviews here, except to say that this neighborhood seems to be full of people who are a little «off.» I’ve seen people come into the store with weird requests, high expectations («I need to send this across the country by tomorrow really cheap!») or otherwise totally clueless about how shipping works. I’ve seen him be very patient with these people but I’m sure he gets exasperated like anyone else when they’re just plain crazy.
And seriously: buy a roll of packing tape and tape up your boxes at home, people. Don’t just expect free tape everywhere; even the Post Office has the same policy.

The guy behind the counter with the goatee really lacks customer skills. He always seems annoyed with customer questions. Dont like your job… get a new one.

This is probably one of the worst UPS locations I’ve been to. The customer service is terrible. One of the guys who works here does not even know how to do his job. He refused to deliver my packages because they were in priority mail packages but still had the UPS shipping label. I called other UPS locations and they said that they still accept priority mail packages as long as they have the UPS label on them. Clearly the Van Nuys UPS location did not get the memo. This was such a waste of my time! Avoid this location at all costs!

They don’t even tape your package for you! You gotta buy your own tape. Other ups store I’ve been to tape it for you. Stay clear of this location if you want unsatisfying experience.

They charge $ 4 to print 3 pieces of paper. Way too expansive. The guy is super rude. Has anger management issues. No wonder they got one star on Unilocal

This store is in a weird location.
Street parking available.
This location closed early and the only way to know was a signed taped to the door.
Wouldn’t come back unless calling first.

So today I went to my local UPS store. I was impressed that I could walk to it, and was looking forward to having a store so close to my house. I figured I might be able to use it for other things as well besides just shipping.
I had to return some shoes that I had ordered for work. I had all the contents in the box, just needed to tape it off and send it. I went to the UPS store at:
6311 Van Nuys Blvd.,
Van Nuys, CA 91 401
(Yelp score 1.5 out of 5 stars)
I walked in and there were no other customers. That should have been my first red flag. The second red flag? The disinterested woman behind the counter, who watched me walk in, and did NOT smile, or say hi, or say anything (like Welcome to UPS how can I help you?). Instead, she just watched me as I walked in, then waited for me to say Hello to her.
I said, «Hi, I Need to return this box please. Can you guys add some tape for me?»
She said «Sure, we offer this tape for $ 4.95 and then we can tape up your box and you can keep the tape.»
I said, «you can’t just tape it for me? It just needs a little piece here and here». She said, «No, we sell the tape. We don’t package boxes for you. But when you buy the tape you can keep it.»
This made me very upset because it just a way to nickel and dime the consumer. I expected that they would tape it because I am fairly sure that has happened in the past at other stores. I got annoyed talking to her, because she just kept repeating herself, telling me that in order to use any tape I would have to spend 5 bucks.
I asked if there was a supervisor I could speak with. She sent out a heavy set man with a goatee. Notice I don’t have any names because they did not share their names with me and the card I got from them is just a card to the store.
I explained to the supervisor that all I needed was a little tape. I was not going to spend 5 dollars of my hard earned money to buy a roll of tape I don’t need from rude employees who are not even TRYING to do anything besides regurgitate the same words over and over.
He even tried to make me feel stupid by saying, Do you really think we could give people tape for this much (indicating 2 inches) and then charge them for this much (indicating 6 inches). The answer is YES. I just needed a little tape, I did not need to mummy wrap my box in tape. If I needed that much tape, being a reasonable & educated person, I would have purchased it. I then told him he would lose my business, and he said he didn’t want to lose my business but that they require boxes to be ready to ship in order to be dropped off.
I could not believe how much no one cared about me or my business in that store, and I left. As a matter of principal, I would rather drive to another store who will help me out and give them my business.
At that point, because I was paranoid this horrible requirement might be company wide policy, I called the next closest store which was only 1 mile away (with an actual parking lot – which matters in So Cal).
A very nice woman answered the phone. I said I had a box to ship but I needed some tape. She said «no problem we can do that for you». I asked ‘is there a charge?” She said «of course not. We can do that for you no problem».
So then I drove to the other UPS store located at:
13 300 Victory Blvd.,
Van Nuys, CA 91 401‑1831
(Yelp Score: 3.5 out of 5)
I easily found parking and walked in. Unlike the other store, this one was bustling. People doing mail stuff, a gentleman using the copier and a woman helping him. She acknowledged I was there, and as soon as she was done, she came over to me. I told her I had called before, she said welcome, and already had the tape gun in hand. I told her I was treated so poorly at the other store and that was why I was here. She apologized for my inconvenience (at the other store! Not even her store and she apologized. THAT is great customer service) and immediately handed me a receipt and told me to keep it so I had my tracking number. There were cards, but unlike the other store, this had her name on it. Her name was Rita Bhalla and she was the owner (not just a supervisor who doesn’t care) of her store.
She made me feel welcome, and special. She went above and beyond. I will be going to her store exclusively from this point on.

If there was an option for 0 stars, i would select that.
Do not recommend anyone going here for anything. The man at the register is very rude and does not know how to run a business.
I walked in and had to send out my Amazon package back to Amazon. He told me I needed to get tape to tape the label and I said, «You guys don’t have tape?» He said, «we do, it’s 3.99″ I said, „for the customers?“ He said, „yeah we do 3.99″ I said,“ this is the only ups that does this, everywhere else they tape it for you» he said, «yeah we tape and ship, but tape it 3.99»
This is probably the only UPS IN THE ENTIRE WORLD THAT WOULD CHARGE YOU $ 3.99 for TWO INCHES OF TAPE TO SEND YOUR PRE-​paid package back to Amazon or wherever!
NOT GOING BACK AND DO NOT RECOMMEND ANYONE ELSE GOING HERE. THIS BUSINESS NEEDS TO BE SHUT DOWN.

Every time I’ve come here I’ve gotten polite, helpful service.

I’m been to this location many times for notary services and other things. I’ve never experienced anything but friendly and professional service. They even stayed open at closing time (6:45pm) to accommodate my needs and help me to finish my notary .
The good part is on Van Nuys Boulevard with almost always available parking.

The notary here claims to be a «professional notary», he gives legal advice and advises one on how their paperwork should be filled out and signed (I thought only lawyers give legal advice?) If you happen to be a learned man or woman of the law though and ask this «pro notary» about the codes he is citing to give legal advice, he won’t know them «by memory». Go figure. Lol. There’s 3 – 4 notaries within 500 feet, fu*k this UPS store and the foreigner who claims to be a professional. He wasn’t even born here, one of those… Trying to tell us Americans what the law is. Lol go back to Armenia or Iran or wherever you’re from! 2 thumbs down. I was in and out in less than 4 minutes at the Hispanic lady down the block. And she didn’t try to advise me, lol.

This is the first time ever I have had a UPS Store want to make me buy a whole roll of tape just to seal off a small box that had a prepaid UPS label on it. Guy just told me to buy the tape or come back with a sealed box.
I’ve shipped hundreds of packages. This has never ever happened to me. I can see why so many negative reviews have been posted.

So rude and overpriced! Their proximity to the courts is the only thing keeping them open! Do yourself a favor and drive a few extra minutes to another shipping center (one with nicer people, more reasonable prices and more than an average review of 1.5 stars!)

The owner of this UPS store is an attorney ROD ELYSON. State bar number 207 472.
You can not find any one like him in 1000 mile radius. Read the reviews before you will get there.
Rod is hostile beyond comprehension. He is THE mad man. Don’t spoil your day, avoid encounter with this crazy guy.

Terrible. I’m surprised ups hasn’t been closed due to incompetence. Not only were the employees unable to help me but they were extremely rude about it. I would rather buy a po box then ever go back to this store.

Just horrible customer service. The lady at the front not attentive & unfriendly. I asked for a manager he was even WORST !!! Came out with a sloppy demeanor, un professional attitude, told me what he could not do VS trying to make my situation better on what he could do for the mistake UPS made. A very poor representation of UPS, & he said «we are not UPS, we just offer the service» while he’s wearing a UPS shirt & the front of the store says UPS! Like are you serious.
How is he the manager, he was just gross over all.
& as the reviews show below this place need better trained people! I suggest another UPS STORE NOT THIS ONE!

They can’t get into my building for some reason when EVERY OTHER POSTAL SERVICE HAS NO PROBLEM.
Seriously, how on Earth do you guys get into other apartment buildings?

When service is this bad I have to think the management team must be pure evil. Could you care any less and make it any more difficult for me to get my pre-​paid UPS return out? If you refuse to print out pre-​paid labels why have copiers with no USB ports for folks to print out their pre-​paid labels themselves?
Everyone that has ever come into your store to send out a pre-​paid package understands it is beneath you to provide service to us. Here is my suggestion folks, go to the Office Depot located at Victory and Sepulveda. They will give you tape, a stapler, pen whatever the hell you need and they have UPS pickup every day!
Run, don’t walk, it’s right around the corner!
OFFICE DEPOT: UPS SERVICE, COPIES, NO ATTITUDE
6440 Sepulveda Blvd (Victory and Sepulveda)
818−780−9916