PrintRunner

I ordered custom roll labels and over the phone I made sure it’s water proof and operator said yes. But when I received labels it was paper label lay over top with vinyl, when I tried to re position a label but paper base already stick to the base and top layer of plastic peel off, it’s a worst label I ever ordered. Also because base is a paper, when liquid spill it steep into the paper and made stain. I spend over $ 800.00. It is impossible to re position and not liquid proof. When you place an order MAKE SURE this type of label are compatible with your requirement.

My designer gave me a catalog of print runner services and he told me they have done so many businesses with them I they were overall satisfy with the quality and price.
I personally gave them a shot for a car magnate, flyer, business card project it came out great.
What I really like about print runner is online design future which is cool for amateurs like me!
Highly recommended!

Have used Printrunner for my 2×2 Stickers for years, and it’s always been awesome. A while back I bought a new business and needed larger stickers with much more writing on them. I bought 2000. I received a very blurry batch of stickers. I called, and Kara and Amanda helped me not only get them fixed and re-​printed, but here on time. They were wonderful and I couldn’t have asked for better customer service and products. Sometimes things just don’t go perfect the first time, but the way they fix it is what counts. Great job!

Ordered two designs of 3“x 3″ stickers, which came out amazing! Great quality for a low price. The backs are perforated, which makes peeling the paper off easy. Fairly quick delivery, nothing to complain about.

I used print runner for my business stickers.
The first time around I found a minor boo boo with my stickers but
Manager Gea helped resolve all of my problems over the phone.
She was very pleasant & did not blame me
(Like you would expect reading some of these reviews).
She was very sweet & helpful along with the sales girl on the phone
who also kept her patience with me as I can tend to be bossy.
She didn’t boss back & that to me is a good customer service.
Overall quality and turn around time really good as well.
I suggest before running to Unilocal to complain,
give these guys a phone call & give them a chance to
fix it.
Will re-​use for next batch!
–Shaina
VelvetLabel-​SF

(8000 Haskell Ave, Van Nuys CA 91 406) did 4 separate jobs for me in the last two weeks — all 3.5X5″ double-​sided «flat greeting cards» uncoated cardstock. The quality of printing and cardstock was just fine — I’m very pleased. The online order process was simple, the pricing was competitive. I created my source documents using Microsoft Publisher — using the
supplied/​downloaded template. I printed the source documents locally on my color laser as proofs before I uploaded. I placed a test order of 2000 cards and received it a week later — with no issues. Production matched their PDF proof and my laser proof. So I placed 3 more orders for different cards 1000 each on the same day. Given my successful test order — I did not request PDF proofs. Quality of all of the jobs was fine. Two of my three jobs arrived in a week, as promised. The third job, placed on the same day, arrived several days later — but consistent with their system-​projected date. My experience has been totally positive — quality, responsiveness, shipping/​packing, delivery times — all within expectations set by their system.
I did experience some issues with calculation of shipping charges on their website –as faster delivery times were actually less expensive than longer delivery times. I sent them a note to this effect, and my fourth order ended up costing me more to ship than the previous 3 — for same level of service. Ironic that it was also the one that took the longest to print and ship. All that said, my experience for this particular type of printing was just fine, and I’d have no hesitation to order this type of product from them again. If it weren’t for the delivery delay on the 3^rd job uploaded on the same day, and the difference in shipping price — I would have given them 5 stars.
I am perplexed and saddened by the large number of poor reviews for uprinting and printrunner that are listed on Unilocal — as their stories of poor quality product and service are distressing. If I had searched Unilocal before placing my order, I would not have used them. That said, I am very pleased with the product and response as stated above. I hope the company will invest in its service and quality — so that it consistently earns high ratings. I hope they will proactively work to make their customers happy if they have problems with quality or service. The high variability in ratings suggests there is potential risk in ordering — so I know to leave ample time for a back-​up solution — should there be issues in the future. If I need the same type of product, I will order from them again… but the other reviews make me wonder if I was just lucky… Since I had 4 different orders with the same outcome — I’m still standing by my 4 stars.

They added a boarder to my artwork that is 5 mm on one side and 3 mm white boarder to the other side.
Have been ordering for 5 years. We asked what the problem was and we’re told that we approved the proof. We did do that but as we sent in our image that did not contain any white around it at all. So because they were scared to cut any info of my label they added a boared. After calling them they explained that it’s our fault for not adding a cut off line for them so they did it them selves. No refund. No discount just rude attitude about how it’s our fault After ordering over 100,000 lables from them for many years this is the treat we get. You’ll be happy with the prices, until they make a mistake and tell you it’s yiur fault they added white art to yiur artwork.
After speaking to a Manger they want to give me 20% off my next printing job. So now I need to order again. A product that they added a boarder to my original artwork ?? Don’t make any mistakes ash they don’t care. Since the proof was approved by us. Well, yiu can not tell that white boarders will be left when doimg the proof. Here comes the reply with the safe line and cut off line … Bullcarp. The costumer is always right you clowns.
It’s sad that people like that work in these companies.
No costumer appreciation. After five years they can’t refund me my money on one order ???
YOUR COSTUMER SERVICE IS A JOKE !!!
YOUR 5 STAR RATINGS ARE FAKE !!

I have used PrintRunner many times for business cards and other printing and would go nowhere else. Their customer service is top notch and the entire ordering process is so easy to do online. Not sure where some of the negative comments are about because I’ve found the print quality and the turnaround times to be among the best I’ve seen. I will always use them for all printing needs.

Wonderful customer service. I just purchased 4000 brochures, with a complex bilingual setup, and their managers took extra care and time to make sure they were printed/​folder correctly.
***Ask to speak to a manager if you have anything relatively complex***
Aya is a level 2 manager employee at PrintRunner and she is a pleasure to work with, and helped us out immensely: She made a video of the way our brochures were to be printed, sent it to my email, to be certain printing/​folding was correct.
They offer 10% off for non-​profits.
Customer service is in the Philippines, and the printing is done in Van Nuys, CA.

I’ve compared several online printing sites for duplicating my sell sheets. PrintRunner’s online upload and proof process was super easy, which was great for someone who is not an expert in printing or graphic design. They tweaked a few things to make sure the final product was perfect. And indeed, it was perfect. Also, in comparing price between PrintRunner and their competitors, I found that PrintRunner came out way ahead. The sell sheets arrived today — sturdy paper with nice shiny surface. Very professional. Thank you so much!

Came here for an urgent quick last minute print I need to get done since this was one of the only places that said they were open early (6:00am). Showed up at 7:30 and nobody was at the front desk. Just left at 7:45 and still never saw anyone for business. Waste of time. Don’t say you’re open at 6am if you’re not.

***** Five Stars. *****
The entire process was optimal from start to finish. I had uploaded a photo for printing and the size of it would have been distorted had they printed it. But they contacted me and let me know. After that, I went ahead and selected another picture, one that would produce the stickers I needed.
The customer service was great from beginning to end. When I asked about the status of my order, the service ticket I’d submitted online was addressed rather quickly and that was great to see.
Today I just got my stickers. I am SO pleased with how they turned out and an I’m glad I was given the chance to change the image.
I will definitely be using PrintRunner again.

I have used this company several times and they are so great!
I just ordered a job for my client that was due to be done by Friday. I just got a notice that they shipped it today and it is only Wednesday. It is not often that a company gets something done before they say they will. My client is going to be thrilled and I am thrilled as well. I will continue to use this company for as much print jobs as I can.

Deceiving! When they say your order will be ready for pick up the next day, DO NOT BELIEVE THEM. Ever. Just save yourself the hassle and prepare for it to be ready in three days. I placed three orders that were supposed to be next day, paid for next day and not one was ready next day. They neglect to mention that it’s all pending approval on their end!

Wish I cold give NEGATIVE 10 stars! STAY AWAY!
I have NEVER experienced more horrible customer service and terrible printing job. When the cards were useless to me, I was promised a FULL refund after many hours being on the phone, and then I ended up getting only half a refund. After I call AGIAN, I’m told that I could only get store credit. WHY in the world would I ever want store credit to print again with such a horrible company? DON’T use Printrunner! Ripoffs and terrible work!

I would not recommend this company. I eventually cancelled my order. I wanted to use them for the ease and convenience and it was nothing but a huge hassle. They wouldn’t send the proof, I had to call several times to get it. When they sent it to me, despite following their exact specifications, it wasn’t set up right. Every dime I saved, I wasted on the time I spent dealing with them. The only redeeming quality was that the customer service people were nice, even after I had lost my patience.
Penny wise and pound foolish to use this company.

Extremely happy with the photo enlargement service i got from these people! Everything was done online (which i wasn’t too fond about) HOWEVER customer service over the phone that walked me through EVERYTHING! From creating me a profile, to even sending me a PDF proof file of what my print would look like to scale was awesome! I’ll be sure to use them in the future and recommend them to anyone who wants an enlarged photo. I approved my proof on Monday and by Wednesday it was ready for pick up! Best $ 40 spent!

I used to use this company when they were in Chatsworth. OMG what a difference. Most companies improve over time. This company has gotten worse each time i have ordered from them. Needless to say this is my last time.
Their quality of printing has gone way down. Each year i get the same documents redone and they get blurrier and more faded each time. When i ask them, they say, oh we are using a different paper.
The worse part is the outsourcing to milan. India I think? Actually im 99% sure because there are guys that cant speak English claiming their names are Ian and Steve. I really hate out sourcing not so much because you dont care about the local economy but because it is their broken english that has caused yet another error in the printing. Fortunately i crossed my «t» and dotted my «I» and made the dude send me an email stating «this is confirm that although the proof looks like that, it will have a ¹⁄₈ border» Wallah! a $ 800 mistake falls on them…
I dont know how much they are saving by not hiring a «local» call center but i will tell you how much they are loosing, MY BUSINESS and anyone who asks for a referral in the future. There was a time where i would refer people to them.
NOPE not anymore. The worse part is that although the lady in the front is real nice (if you ever decide to pick up in person) However she is isolated intentially so she can tell you NO sorry to bad so SAD and you dont get to make a big stink and ask for bosses etc. Its very Un-​customer friendly. I noticed on the door that they had 5 – 10 business names on the door. Printrunner U-​Print etc. etc. I think they all get their printing done same machines same ppl… Bummer because you USED TO BE SO good. Well not 100%% OMG or anything but the quality used to be like «hey that’s cool» now when i look at letterhead envelpoes and buisenss cards printed i think if my printer could print outside margins, my printer would do a better job.
Where did the philosophy go that quality is better than quantity?
Its funny because print runner’s Slogan is
«QUALITY FOR LESS»
It should be
«QUALITY IN THE PAST»
YUP. I Suggest you find someone else like me or end up with stationary that looks like you printed it yourself. With NO CUSTOMER SERVICE (in THE U.S.At least :)

SHADY BUSINESS!!!
SHADY BUSINESS!!!
I don’t get this company. Very confusing. At first their prices seemed decent when I search on google. They have an ad with a very low price listed, but then I actually went through the process of check out to make sure. They just tacked on BS prices.
No where on their site do I see anything that cheap. It was just a BAIT and I fell for it.
They charge you to print at a «reasonable» price, then they charge you for turn around time, which is basically paying them to do their job faster. I called on a monday and asked if they’d be done by Friday on a 3-​day turn around, they said «not guaranteed»…
They pressured me into getting the 1-​day turn around. They use a simple fear tactic to get you to pay the extra for the turn around. I asked about the 1-​day turn around, she said «yea it’ll be done tomorrow no problem.»
So how come Friday isn’t guaranteed for 3-​day but 1-​day is guaranteed?
Why am I paying a printing company more money to do their job? Aren’t they motivated by people’s business in the first place? =(
Good companies are hard to find these days. We will keep looking. So glad we didn’t go with these clowns.

I cannot praise this company adequately. Service, prorfessionalism and excelllent work product. My Account Exec was Brandon. He was immediately responsive to each one of my inquires about our project. He demonstrated OUTSTANDING skills and expertise in offering suggestions to make our product even better. The end result: an excellently created product!
We are so pleased and highly recommend this company for any and all of your printiing needs. Brandon not only was responsive to my calls he went beyond the call of duty and actually followed the product during each stage of production and kept us posted on its progress!
THANK YOU SO MUCH BRANDON AND YOUR TEAM AT PRINTRUNNER!