Payam Marouni

Today I received a letter from this doctor’s lawyer saying that I made «false accusations «on Unilocal.If I don’t remove this review, he will sue me. I wouldn’t go on Unilocal and tell my experience with this practice, if I was telling a lie. Go ahead, proceed. I have all the evidence that I need to win this case.
And to all people who look for a «practice that cares», avoid this place at all times!!! This is what I have to go through. Some doctors just can’t take objective criticism.

So I am writing this today but this happen last week we’re hoping to get a family Dr. But we were so surprise with This dr. This Dr. is crazy but he will give you any prescription you need as soonest you are a ppo he did it for my nephew and nice other then that he wont see you. my son who try to get a app. who has la care and they told him is not until sep. mine daughter call with a comercial insurance and she is going to be seen in 3 weeks and I am ppo and they call me righ away trying to get me app. A soonest as a need it … So this is a busyness not a clinic … And their front desk is the worst they are horrible rude forget about this place is the worst

***NEGATIVE STARS IF I COULD!!!***
After dealing with this office (and Unilocal“support team”), This place is such a joke!
The staff is horrible, hang up on you when you try to make appointment, The Dr Lawyers sending letter to be sued over «reviews on Unilocal» and misdiagnose me, which I had to go to the second Dr who caught in time to help me with my gastritis. He diagnosed me with depressed, and gave me meds, WITHOUT seeing a therapist !!! Please, dont deal with this place, unless they changed in the last few days, cause I doubt they have!

I completely agree with the previous posts. If I could leave negative stars I would. Do not go to this doctor!!! The front desk staff is extremely rude. Carla told my mother in law that she has options and to find a different doctor just because she called to follow up on scheduling an appt. I called and spoke with Rosa who wouldn’t help me and after I kept asking several questions she hung up on me. They’re extremely unprofessional and unhelpful.

If I could leave a NEGATIVE STAR I would.
Front desk employee CARLA is extremely rude and unprofessional. These people can’t even operate to answer the a phone call!!!
Thy hung up the iPhone on me about 4 times already just because I was trying to schedule an appointment to get a referral to a neurologist.
Very very Unprofessional!!!

This place just keeps getting worse! Which sucks because I like Dr. Marouni and one of the nurses very much but trying to get an appointment has become like pulling teeth. I called 3 weeks in a row for a call back for an appointment and they never called back! When you finally get an appointment, it’s usually within 2 – 4 months! I had an immediate issue and they just referred me to urgent care… just awful. What kind of primary care doctors office is this?! I just don’t get it… I’m sad I have to switch doctors but the treatment and organization here is a disgrace.

My family and I have been going to Dr. Marouni and he’s excellent! He spends a lot of time with each visit and answers all my concerns. Dr. Marouni is always caring and helpful.

Dr. Payam Marouni very professional, knowledgeable and great personality, he cares a lot about his patients. I’ve been seen him couple of times and very happy, amazing dr. Helped me a lot! Always follow his instructions and advice, very trustful! Highly recommended!!!

I’ve been going here for over a year now. Payam is a great Doctor! He indulges in my slight hypochondriac-​ness (lol). And by that, I don’t waste a doctors visit (thank you messed up US health care system that I still have to pay after paying insurance). So Ill make a list of everything I want to check out. And he always makes me feel resolved at the end. Very nice, very patient. He really cares about his patients!
They lost a star because I’m so tired of NOT being called back. Seriously, if you want an appointment that is soon-​ish, you have to keep calling. I can recall at least 7 times that I have not been called back! For pretty serious things too. Just empty promises. It’s very frustrating.
Now I just moved to Mid city. So I WAS going to still come all the way to Van Nuys to see Dr. Marouni. But honestly, the lack of customer follow up is too frustrating. That + the drive = I’m heavily considering switching doctors.
Also, keep in mind, getting an appointment can take up to a month. If it’s more urgent and you keep calling back, you can maybe get a slot of someone canceling. This method though, keeps wait times at the office VERY low. I’ve never waiting more than 30 min. And the 30min was just once. Usually it’s around 10min

Dr. Payam Marouni is a trusted professional. He is knowledgeable, patient, and truly cares about the well being of his patients. I can say this with the several interactions that I have had. When interacting with his office staff, I have always received a return call from them or Dr. Marouni the same day. Overall I have had a positive experience and would recommend him to my friends and famiy.

I was referred to Dr. Marouni by a friend who has been seeing him for years. I could not be more delighted with my experience! He is an extremely knowledgeable doctor and is also very compassionate. I did not feel rushed as I have before with other doctors. He was able to help me with a condition I have been struggling with for a long time. I highly recommend this doc if you are on need of a dedicated compassionate provider!

I really dont recommend this doctor i think is really irresponsible im in the process of changing my daughters.
So one time i called that my daughter got a rash with the antibiotics she got if i could take her in and they said they would call me back they never did. Then another day i called my daughter had fever and the same thing hapoen they never called back.
They never call for nothing not even to remind you of appointment you have is so irresponsible of their part they should always be on top of thing especially if its a child involve i would not recommend this doc to anyone.

Dr. Marouni was recommended to me by my OB and boss Dr. Kossari after my daughter was born and I can honestly say he is amazing. His staff is awesome. They always accomodate me and my kids. I love his nurse/​plebotomist Nora! I had terrible experience in the past with nurses bruising and leaving huge lumps in my son’s legs after his shots. Nora never leaves aNY evidence and my kids are over it in less than an hour. Thanks Dr Marouni !

The staff at this office are a complete joke. They are incompetence at its finest. The doctor is a very good doctor but unfortunately he is overshadowed by the fact that he hired a bunch of brainless morons to run his office. If I was really sick and these people were my last hope for survival, I rather bury myself 6 feet under and wait to die. Even 1 star is too good for these idiots.

Doctor is great!!! Very knowledgable, takes his time to answer all your question. It may sounds rude but he really need to think about changing his staff!!! I am a very patient person but I can’t stand them! The only reason I go to that office is because of Dr. Marouni and I’m willing to deal with them! Every time you need insurance referral or something it seems like I work there not them, I have to tell them every step and tell them what to do! If you looking for a good doctor go to this office but be ready to deal with issues of his staff members!!!

This review is not for the Doctor, it is only about the staff. They are a Joke! I’m a very calm person and very understanding but this time they pissed me off. I called to make an appointment, first of all, they don’t sound very friendly over the phone (so no customer service skills at all), then when they were taking my information down they hung up the phone on me, when I called back, someone else answered, I told her what happened and she didn’t even give me an apology, I ignored it, and I started giving her my information again from the beginning, then out of no were she put me on hold and than she hung up on me again, when I called again two girls answered at the same time with different phones, than when I was finally able to talk to one of them she put me on hold again (this time at least she asked) and then had me there for provably 15^th minutes waiting, when nothing happened, I called again to try to talk to their supervisor or just complained about the situation and when I started complaining to one of the girls she hung up on me like their regular routine, it was 5:52 and when I called again all pissed off the office was already closed and they didn’t take my call even though I called from three different numbers. It wasn’t even five yet and they were already closed. And the last thing is that their box is apparently always full because I called the day before at 6:00 thinking that they were open and I was going to leave a message so they could call me back to make an appointment but it was full and than today when all of this happened and they would answer me anymore, I tried to leave a message and it was full again, not only that but other people have comment the same thing too and some of this review are from months ago. This people doesn’t want business! I can not say how angry I’m for waiting my time. I will not recommend this place to anyone.

I have held off on writing a review for this clinic/​doctor because I always gave them the chance that my next visit with them would be a better experience. That NEVER happened.
The front desk is completely unprofessional and unorganized. Whenever I call it is ALWAYS busy. If they do happen to answer the put me on hold and never get back to me. Once after calling for days I went in and the office was completely empty of patients. The phone ringing off the hook and no one was answering the phones for no apparent reason!
I only saw Dr. marouni himself once. After that one of his other nurses working with him would attend me. I’m not sure if they are doctors but by the way they diagnosed my issues I would say not.
The wait is one of the worst of any clinic I have been to. Once your in the examination room be prepared to wait about an hour to be seen.
Ok so now for the visit that tipped me off the edge. I came on for an appointment to get a refill on a medication and also because I have a Mole in my back that has recently changed shape and size and has been hurting me, I also have a red blotch larger than a dollar coin that has appeared on my leg. Of course DR Marouni did not see me himself but a female Armenian Dr. Did. She took no more than 5 minutes to see me. She took a look at the red blotch on my leg and said it was hardly noticeable. Then looked at my mole and said «let me ask the doctor» took off and never came back! Finally after 30 minutes I walked up to the front desk and asked what happened with my visit?. The LADY that had seen me had left for the day! They said oh we were about to go look for you and handed me the prescription I went for. Then I asked ok what about the rest of my concerns? The nurse said well what did the DR say? I said «Nothing! She left the room and never came back.» The nurse went in and spoke to the actual DR came back and said we will mail you a authorization to see a skin specialist. That was it! I was livid. I took my prescription and left.
Never ever will I return to this office. All my other previous visits had gone just about the same. My children were also assigned to this clinic but I changed them as soon after their first visits. I don’t know why I waited so long to do it for myself.

The doctor is actually lovely, so I feel bad giving this low score. He’s great. His staff is THE WORST. They are really infuriating to deal with every single time I go in for my son’s appointments.

What ever you do run away as fast as you can from this office. I don’t even want to give them a star but a negative star. This review like many other reviews is not for the doctor but for his staff. I haven’t even had the pleasure to meet the doctor but based on his staff I don’t want to. I’m doing all I can to change him because I don’t want to deal with his staff anymore. My grandparents medication was due and Damaris took her sweet time to authorize their medication. I called numerous times and couldn’t leave a voicemail because their machine is always full and when I would finally get a hold of Demaris she was rude and completely unprofessional, gave me the run around and would NEVER call me back! My poor grandparents had to be without blood pressure medication for about a month. These people don’t care, so don’t bother going here SERIOUSLY!!! There ignorance is insulting!

If I could give the office staff a 0, I totally would. The staff is a complete joke, and i do complete agree with the previous comments. The FRONT OFFICE STAFF do not care at all about their patients. They NEVER call you back. They NEVER approve anything, not even refills for your medications.
Both of my parents are patients there, and it took me a month in a half to get my dads medication refilled… As for my mom, she has a fractured foot so she needed an authorization asap to see a specialist, I had to be constantly calling them to get an authorization. The girl finally gave me the address to go see the specialist, and once my mom got to the specialist office, she had no authorization… Are you kidding me? Besides the fact that they don’t care, they also LIE… At this point I was already very upset, I called the girl again, and she said that she had authorize us for another doctor. Omg I was about to snap… Why would she sent us to the wrong specialist?
This is just a little taste of what you have to deal with in this office… So please DO NOT go to this clinic…
I believe the doctor should hire new front office professional staff members asap because he is making himself look very UNPROFESSIONAL with his FRONT OFFICE STAFF.