Galpin Jaguar

Best experience ever! They were able to beat all of their competitors pricing and get us into a brand-​new Jaguar. Very clean and nicely done show room with Starbucks inside of it. Thank you so much Justin Permijo! Great car and smooth transaction.
Tommy & Staci

Unsurpassed service and generosity! After 5 BMW making a switch to the new Ford Edge Sport. Willie Darwich made this the most hassle free experience ever. From the multiple Starbucks drinks to all expense dinner across the street for me and my buddy. I’m talking prime rib, and salmon, not. Sandwich. I may never leave Galpin motors ever again. Amazing!

Purchased my f-​type from Hornburg but had to have my car replaced and Galpin blew me away with their incredible service. Brian in service took care of me and accommodated me for all of my troubles and Oliver in sales fought tooth and nail to make sure I was 100% satisfied with my experience with Jaguar. Hornburg did not follow through with me or accommodate me in anyway, very disappointed. Go to Galpin and ask for Brian if you need service and ask for Oliver if you need a new car. They will do everything in their power to make the entire process as easy as possible.

My fiancé and I went in and got a 2016 XF Jaguar. Incredible experience and the level of service from Justin Permijo and his team was top notch. The positive attitude and the professional approach that Justin took was exceptional. My fiancé and I truly thank him for delivering such a beautiful car. We are going to recommend him to all of our friends, that’s for sure!!!

I bought a 2016 F-​Type new on custom order from Galpin Jaguar.
In the first three months, the car went in for service 5 separate times. Twice for the convertible top not closing, three times because the battery was going flat. The latest time it was returned to me with window up/​down malfunctions and continuing convertible top issues.
It was really frustrating. In the end Jaguar corporate blamed it on my required insurance device from Metromile, something I can’t control and is required by them. The bottom line is that from the day it was bought, Nov ¹⁄₁₅ to present, it has spent a month+ in the shop over various different intervals.
When I made the claim finally with Jaguar corporate, Galpin’s service personnel informed them it was the «third party security device» and offered me no compensation for the time the vehicle was out of my possession other than one month’s lease payment.
It’s been a nightmare. I gave Galpin and Jaguar high marks on their survey despite the issues, because I wanted to believe they’d fix it and I trusted the them.
David, Carlos, Matthew and Vic — you have disappointed me. You’ve left a sour taste in a great customer’s mouth. You’ve eliminated any future business from me and anyone I know. I thought Galpin stood for customer service and I’ve been sorely disappointed after trusting you to do the right thing.

Just recently purchased a Jaguar F-​Type R from Galpin Jaguar and I would like to personally recommend Orson Van Gay for the positive car buying experience. So many salesmen just want to move the car out the door and can be pushy with the customer. This was definitely not the case with Orson who was thoughtful throughout the whole process. From the original phone call before coming to the dealership, all the way through the final paperwork, I felt like he made it a point to keep the conversation friendly and low-​stress. This is exactly the type of behavior that brings back return customers in a competitive industry. Thanks again Orson — This car is incredible!

Shaun Shahar is a terrific sales person. As I’ve been looking for an F-​Type R right for me, I’ve been in touch with many dealerships and salesman. Shaun is by far one of the best I’ve had the pleasure of interacting with.
I had a really great experience with Shaun throughout this process, easy communication, transparency and was never pushy. He went above and beyond to get the best deal, and to ship it to the Bay Area for me.
However in the end I didn’t get the car from Shaun simply due to a couple subjective choices about the car itself, the car didn’t have some options I really wanted, nothing under Shaun’s control.
Really recommend working with Shaun.

The best dealership in California. We recommend Allan Chiha sales associate at Galpin Jaguar.

I just bought my first Jaguar at Galpin and the entire experience was fantastic.
David Karibyan was my sales associate and he did an excellent job. He was friendly and knowledgable. Overall, he made it an extremely pleasant experience.
Everyone was so helpful and worked around my work schedule to accommodate me. Would definitely recommend Galpin to everyone.

I feel like the luckiest guy in the world. Partially because I’m the proud owner of a brand new 2016 Jaguar F-​type. Also because I know I got an AWESOME deal. And the service at Galpin is 5-​Star! BIG ups to Ivan Merino for working so hard to get me the deal. Tom in the finance office, you ROCK as well.

I bought a Jaguar XK from Galpin Jaguar.
I’d like to thank the sales associate Oliver for the smooth and lovely buy of the car. He was helpful and informative about the options I was looking at.
That helped me choose the right car for my needs.
Thank you,
And will recommend this place to anyone wanting a Jaguar or an Austin Martin to go see Oliver.

I haven’t been in the market for a car in fourteen years, but when I saw the Volvo 2012 Pre Certified, Ivan Merino contacted me and was persuasive enough to get me in on a Sunday. I almost bought a Mini somewhere else, but when that salesman didn’t even bother telling me the car was sold, I decided to visit Galpin Jaguar.
They were very pleasant, even offering me a Starbucks coffee. Of all car buying experiences, this was one of the best!
Thank you again, I love my car!

I just got an 2015 XF jaguar at Galpin jaguar. I love it! Todd Kessler was our salesman he was really wonderful. He sat in the car with me and showed me everything there is about the car and what the car can do. He said to me this car does so much and you’ll probably just remember a small percentage of what i’m telling you, so keep coming back when you have any questions. I have leased and purchased many cars from this dealership and I rank them with five stars with salesmanship and service. I completely recommend Galpin motors to buy a car. And the most important thing about this dealership is they stand behind their product. Julie Orsatti

This is my third car that I’ve purchased at Galpin Van Nuys. Matthew Parsons
is fantastic! He is very knowledgeable of Galpin’s cars and always finds what
we are looking for. We love our new Jaguar; it’s a beautiful car! Buying cars
from Galpin is a pleasurable experience, like Christmas morning. Thank you
Matthew and Galpin!

I bought my Lincoln at Galpin Jaguar anytime I need anything or my tire gets a flat I am always taken care of with Galpin premier by Jack Semerdzhyan he is the best service manager I have ever come across and I have had over 15 cars I am so happy I get my car service done there I couldn’t ask for a better place to take my car :)

We worked with Jonathan for a new 2015 XKR. The deal was terrific. All our questions answered. We went down into detail to see the car garaged. No one said this area is restricted. They are car enthusiast. We were provided water and coffee during our long process to drive off in the customized Italian Racing Red fast car! We also did pretty well on our XKR trade-​in. We took it to a concours show and got right on the showroom with Astons and Lambo. Our car comes up int the photos below. We LOVE it! The deal was so nice that we had no moment of regret we paid too much, it was just right. We didn’t buy in San Diego or anywhere but went to LA for our deal. I could say more but taking off in it now. But asked for Jonathan! Tell him Tyler and Rochelle sent you…

Great dealership, very friendly and welcoming group of professionals.
I had a wonderful experience at Galpin Jaguar and my sales representative was fabulous. Oliver was very professional and knowledgeable, and met all of my expectations. Galpin has a # 1 for customer service and satisfaction. Everyone should go see Oliver!

This review is long overdue, I’ve serviced two of my Jaguars at Galpin. My experience with Carlos is beyond excellent! I always get great costumer service and get taken care off. Carlos is very well at explaining exactly what’s going on and what needs to be done. They always supply me with another jaguar to drive around so I’m never left with out a car. I’ve experienced multiple dealerships service experience and nothing come close to all the conveniences Carlos offers at Galpin! I even have a Starbucks coffee waiting for me every time. Thank You Carlos! Your service is the reason why I make my way offer the hill to service my car.

Purchased my 2016 F Type R at this dealership. The service and friendliness from the staff surpassed all my expectations by a mile. Allan Chiha was absolutely amazing from start to finish and treated me and my family with the highest levels of professionalism and kindness. I highly recommend Galpin Jaguar and Allan Chiha for anyone interested in taking the normally painful experience of purchasing a vehicle and turning it into an enjoyable experience. Thanks Allan!

Had a lovely experience here. Had the pleasure of working with Armen. He is really knowledgeable and easy going. I didn’t feel any pressure he made me feel very comfortable. Would definitely recommend Galpin and especially Armen to my friends and family. Really nice and clean show room enjoyed the starbucks there too!