Extra Space Storage

It was my first time looking for extra space and I could find a better person Christina is being with me in this process explaining and giving support she has great customer service and even patience when my baby drop water in the office she is awsome

We just relocated to this facility 3 months ago, and just received a $ 300 per year rate increase.
We’ll be leaving here shortly.

You could not be in better hands. Christina and Sarah are both very professional, very warm, and absolutely fantastic to work with! The property is very clean, well-​maintained, and with flexible hours very accessible. Highly recommended!!!

This was very helpful to me when I moved from a 4 bedroom house with a garage to a bedroom with no garage. The staff is very accommodating and responsive. I just closed my account today but will use them again if the need arises.

Christina & staff are super helpful, accommodating & warm! Always there to assist. Also when prices went up in rent Christina found a way to get mine back down! Just great experience overall. Plus this location has great close axis to freeway Incase you travel a lot!

Christina and Brandon were very helpful, trying to get me the right spot for my needs. When the computer system would not cooperate, Christina made the extra effort to find a solution for what I wanted.

Wow! Great facility and customer service! Christina was very professional and was really helpful.

The best. Christina and Courtney are super wonderful, the facility is clean, the hours are great and they have the best rates in the valley.

Beyond excellent customer service. Everything in the transaction went very smoothly. Extremely happy. When I called about inquiring about the storage unit, Steven went above and beyond his job to answer questions and give info. Christine was a pleasure to deal with. Would highly recommend.

My girlfriend and I went to extra Space Storage today. The store manager Christina Gilliam gave us great customer service. She was the reason why we chose to go with extra space storage today.

Stored with Extra Space for years and this is the worst location due to the manager. Incredibly rude and disrespectful, as if they don’t want to bring in business. Most unprofessional experience I’ve ever had, very unpleasant. Every other location has been the polar opposite. Avoid this location, not worth the trouble.

Recently rented a storage unit at Extra Space. The staff were extremely efficient and friendly, and they even followed up by telephone a week or so after we moved our items in, just to check if everything was ok and if we had any questions. I highly recommend!

Wonderful management, really assisted us in finding the right size of storage for us. Easy to communicate with Manager, Cristina was accommodating and helpful without being pushy as we were still shopping around for the right storage place for us, even tho the 1^st time we came, we were just shopping around for the right place, she still accommodated us and showed us their storage. After looking around, it was obvious to us to go to this site even tho we have another extra space storage literally next to our place, Management is the big factor of our decision, me and my husband felt more comfortable with the welcoming attitude that this specific site offered us. ^_​^ when we came back to officially give our business to them, I had a last minute request of getting storage on the less sunny side of the site, due to my skin problem, with no hesitation when she knew she had one last spot, she have it to us. Very thankful for all her tips and insights too as it’s our first time getting a storage.

Excellent service!!! I found them online so I went to check them out. The entire staff was amazing! The entire staff made my move easy. Kevin took me on my first showing because I couldn’t decide on what size storage unit that I needed, they took me around in these cute golf carts to view two choice sizes that I was interested in. I just wanted to «see first» and they had absolutely no problem with that.
I reserved a unit online before I got there… and came back the next day to pay for it. On this day, I met Tina the Store Manager-​she is absolutely pleasant. I also met Frank, the boss. They were all professional and courteous. Oh-​and btw– they honered my half off first months rent without a fret. They make a good team and I would totally refer them.
Needless to say, I can now comfortably drive up to my unit. Easy in and easy out and it’s all secured. I felt comfortable with the location, security and the whole team. I’m sure that you will too!
Extra Space Storage
15 101 Raymer St
Van Nuys, CA 91 405

Really great customer service from kevin at the front desk, even though we showed up a little after closing hours, he made sure we got a storage so we can empty out our uhaul truck that we desperately needed to unload that day. If it wasn’t for kevin we would’ve to keep looking around after and exhausting day of moving. he gave us a tour of the storage before commiting to it and even got half of the first month because I went online to reserve, overall I had a great experience and will definitely recommend it to family and friends.

Average for a storage location. However, the managing couple show genuine concern for prospective customers and tenants.