J & J Heating & Air Conditioning

The most poorly run business I have ever encountered. I called them to do the annual service on my furnace. Arriving at the house, within 5 minutes they were telling me that they could not do the work as my furnace has a cracked heat exchange and needs replaced. I informed the service man that I was selling the house and need a quote ASAP for the furnace. He took the information and said the owner would call later on today. I received no call, so the next day I decided to call other heating services. I never received a call from J&J. 12 days later I received a quote in the mail offering different alternatives, but no call to explain the options. 3 days later I received a call regarding the offer. Informed the caller of my experience and that I had taken my business elsewhere. A month later I get a bill for an hours work and servicing my furnace, of which neither was completed. My opinion isTake your business elsewhere.

They were great at first. I had no heat and they brought me space heaters to keep us warm until we could afford the replacement. They came and put in the new one… but didn’t finish the duct work, take away my old one, nor did they take their space heaters back, left a bucket of things in my basement, and only gave me a cheapy filter instead of my extra thick super expensive filter I paid for. I was told they would come back in a week or so to finish. Its been 3 months. I called and was told they would call me back right away after they talked to the owner to schedule. No call. I am irritated and wonder if my $ 100 increase in my electric/​gas bill is because things were not finished.