IMT Valley Village

Update:
Today the Community Manager reached out to me.
She and I discussed the communication breakdown regarding my maintenance issue and I am happy with the end result. I appreciate that she cares enough about her community’s clients to explain what went wrong, and why. She also made me feel welcome with her open and sincere approach. I give her 5 stars.
— Note: Employee that mishandled my original concern and gave my wife horrible service on Saturday is no longer here.
Original:
Toilet malfunctioned DAY ONE!
Management advised since there are two bathrooms in the unit they won’t fix until Tuesday — it’s only Saturday. 4 more days with a clogged toilet?
Stench is filling the entire apartment — management doesn’t care!
At these process, at ANY price, this is unacceptable.
With policies like this, can’t wait to move.

My fiancé and I moved in 2 weeks ago and we absolutely love it here! The amenities are awesome and the building is kept so clean. I even cancelled my gym membership as there is a great gym here. The complex is quiet and the people that live here are so nice! Our apartment is absolutely beautiful and the complex was originally built as condos so top notch construction. Our leasing agent Michelle was extremely helpful in leasing our apartment to us and we appreciated her level of service. Now that we are tenants the level of service has continued to be amazing as she and Laner go out of their way to be helpful to us. This truly is a wonderful place to live and if you can find an available apartment, jump on it!

I really love living here. The apartments are nice, but there are plenty of nice apartments around here. The amenities are really great and better yet, they are used so that we have a community. People are always (respectfully) barbequing, playing pool, swimming and on and on. We have a community. The best part of the community is the staff. They all bend over backwards to make life perfect. I love it!

I“m going on year 2 with this building on riverside and laurel, I mean whats not to like the premise is always clean, Benny the maintenance person always kind efficient and quick. Laner the manger is sweet top notch at her job and genuinely care about the the tenants, very attentive and does the little extra things to keep people happy. I moved from a house to apartment living and everyone that come visit always say it’s like a hotel. cleaning person (very nice) works his butt off 5 days a week for us to enjoy this place.

My sister and I have been living at this community for almost 4 years now. The building itself is one of the nicest in the area and the actual apartment units are as well. We’ve thought about moving several times, because who wants to live in an apartment community forever, but we can’t seem to make that jump to leave this place we call home.
What has kept us here for so long is not only the close proximity to restaurants, shops, the freeway and our local famers market but also the incredibly nice and caring property manager, Laner and our head of maintenance, Benny. They are both wonderful people who love and are great at their jobs. We’re always telling Laner, they are the only reason we are still living here but we’re not sure she believes us. We will be so sad the day that either of them leave their positions at the community, we may not last long after. :)
If you are thinking of living at this community, I only hope that you are a nice, respectful person that can contribute to the home like feel we have created here. We consider this home, and would what you to as well. If you are higher up management at IMT, I hope that you know what a great team you have here and please choose wisely when bringing on additional staff!

My experience at IMT has been frustrating since day one. When I moved in, the floors were so dirty that my feet were black. I had to move all my furniture and boxes and clean the floors properly. Within 3 weeks of moving in, an unauthorized family of 6 people (4 children) moved into a neighbors apartment. The kids terrorized the residents on the floor. They screamed, left food and other messes on the floor, and even looked in our windows. The adults would come outside of their door and yell to their other family members who lived on the 2^nd floor. There is so much noise coming from the floors above and despite numerous complaints, nothing has changed. The locks on the garage door are backwards, you have to use your key to get into the garage from your apartment and there is no lock to get into the apartment from the garage. As a new resident, I called with a question regarding a notice I got on my door. The manager yelled at me for over a minute and then hung up on me. Extremely unprofessional. IMT has a «policy» that nobody can keep any items in the 24 inches between the wall and their parking space, but it is enforced in a biased manner. Some people can keep their strollers, food carts, car parts, and bicycles, but the «management» (corporate) has illegally removed other people’s items, at their discretion. The jacuzzi in the building is set to a temperature equivalent to a bathtub and the management insist that it has to be this way to «protect the children»; children who are not able to enter without a key and are not permitted without an adult under the age of 14. Also, in the 6 months I have lived here, two cars have been broken into in the «secure» garage. There are cameras all over the property but nobody was ever caught for either of these break-​ins. The rent is extremely high given the level of customer service, security and access to amenities. I give it 2 stars because the cleaning ladies do a great job and keep the property very clean and the maintenance man, Benny is always polite and prompt. It’s unfortunate that the management is not more professional and accommodating to residents, because the property itself is nice but it’s definitely not worth the money and hassle of not being heard.

I lived at IMT for 1year. It is quiet, very clean, nice and well kept landscape the grounds are well maintained. Never heard my neighbors above, or underneath me and I lived on the 3^rd floor. Right next to the 101frwy which is perfect for working people and you never hear the cars. Prime area, I have never even experienced an ant in my unit nothing no bugs what so ever which is a HUGE plus for the Valley.
Convenient trash shoots on every floor, nice gyms, media centers, pool and jacuzzi. Front doors lock behind you so you never have to think «Did I lock my door» which also means be sure to have your keys. If maintenance does not want to open your door, your paying for a lock smith and it’s not cheap the doors are heavy duty and greatly secured. Full washer and dryer in the unit, super Plus! And upon move in we were given table settings, wine glasses, wood carved HOME block, a nice wicker bowl of decorative popery and 4 bathroom rugs, very cool!
However, parking is a drag. Tandem sucks when u have to move your car or if your blocked in and late for work. And many people freak out when you «the paying resident» park your vehicle close to the door they will rat on you and then smile at you on the elevator. Management will bug the HECK out of you with constant emails about moving your vehicle or threatening to have it towed. It’s not even that serious but whatever! Parking is awful for your friends and family, good luck finding something close to the building at night. it’s packed on the street! Other than the minor things I would recommend anyone to live at IMT residential if they don’t mind ridiculous rent that continues to increase. My rent was more then my parents mortgage. Other than that… I would have stayed here longer.

opps sorry this is for the other IMT re-​posting on their site

Ive have lived here for over two years and I absolutely love it! They keep the complex very clean and well maintained. It is always a pleasure to deal with Lanar the manager, and the staff is are very friendly people and are on top of things. I have no issues with getting maintenance done on time or any other requests I put in, Benny is AMAZING.

I recently moved into this building and I have to say it is everything I dreamed of and more.
First of all the women in the management office Lenar and Camille are truly incredible. They made my move seamless and are always around to help I need anything. The apartment was spotless, newly painted, new carpeting and flooring and not one thing was wrong.
My neighbors are wonderful. Very friendly. They have all welcomed me. Considering that I have 2 apartments on either side of me I NEVER hear my neighbors and the upkeep of the building in impeccable. (I am an a clean freak)

Surprised to see so many negative comments. The complex is very modern and anytime anything breaks or is dirty the staff is on top of it and takes care of it ASAP. Laner is always polite and very helpful and does everything she can to fix our problems. Couldn’t imagine living in any other complex.

I’m surprised by some of the negative reviews. My experience has been pretty positive. The property is always clean and well maintained. The staff is accommodating and deals with issues promptly. I lived in a house for years before relocating and was concerned about apartment life — this place has everything and its very modern!
Lenare the on-​site manager is great and so is her staff. I couldn’t imagine living in some of the crappy apartments around this area. I love that each unit has its own washer/​dryer. Again… super clean facilities!
My only feedback to builder… can you build in the South Bay where most of the apartments are old… its hot here in the Valley :)

«Hell is other people.»
In other words, if big apartment communities were all populated with poeple just like you, reader, IMT (and all the others) would be wonderful. However, they’re not. The bigger the community, the greater the range. The greater the range of people, the flakier it gets out toward the edges.
I’m just sayin, is all.

My experience living at IMT Vally Village is perhaps different than some of the other residents below.
The staff is nothing less than professional, courteous, helpful, quick, accommodating and easy to approach. The people living here are cool. The grounds are extraordinary, and are maintained and cleaned EVERY DAY.
But, what I like most is my residence is new, clean, extremely spacious, utilities are inexpensive and I can’t hear a thing.
If you are looking for a really upscale resort style place to live, this is the spot.

this place was brand new when we moved in. it was top notch in the beginning but then the building got full and they transferred the management to another new building! The gym was DISGUSTING! They showed the building to me with a «full» gym but months after removed equipment bc they said the man above complained about vibrations! (sorry but its not the tenants fault the building is cheaply made). But what makes me mad about that is they have the time to removed things but cant clean anything!!! (see the pics) The pool… o the pool… or should i say the public parks and rec area. The pool is overcrowded with children and parents that do not live in the building! so if you are a adult without kids don’t plan on using the pool. the girls in the office all wanna be the boss and come up with their own set of rules! for example: i moved in and paid pet deposit, when i went downstairs to sign my 30day to vacate the new girl downstairs says «oh you have dogs?! you don’t pay pet rent… i will have to add that on!» I’m not in real estate but I do know u can’t verbally change my lease agreement bc u think u know something! my nephew who is 7 years old was showering and the shower door shattered all over him!!! yes u read that right! he is still traumatized and has a few scars to prove it but this building has the balls to charge me $ 60 something dollars on top of my deposit when i moved out for cleaning??? i shouldve sent them the medical bill! my mistake for being nice. oh and to top if off I sent them a money order for the bill around the same time they sent me to collections for the $ 60something and guess what??? they say they don’t have the money order but yet it was CASHED and I DID PAY THE COLLECTIONS!!! again like i said the girls in the office don’t do their job! all in all this building is nice on the outside but u don’t get amenities so don’t bother paying extra for that! Do yourself a favor and live in Tujunga Village the older buildings don’t lie!

Clean, new, spacious, wonderful. I’m not easy to please and the entire experience at 12 000 riverside dr. valley village ca 916 087 is incredible. Everyone is professional, prompt and always looking to help. If you can, move here… I’m serious.

Horrid, horrid, dismal staff. Most amenities in these shoddy apartments will break, and then the staff will avoid you like the plague when you ask for maintenance. Ask twice and they will let you know that you’re bugging them… Ask any more than that and they will simply ‘yes’ you until you give up… With broken appliances/​house still broken.
Your lease is their leash on you, and your rent is all they care about.
Stay away.

I’m giving 3stars out of 5. I like this property because it’s brand new and low maintenance. Apartment is spacious and appliances are pretty good but I wish washing machine was in balcony for less noise in living room. Walls are pretty thin so you can almost hear your neighbors but not too disturbing! And if by any chance you need any thing the handyman is a PERFECT one! he is fast and caring, …
My complaint is about the office staff n manager. They are TERRIBLE! I mean it!!! if you need them to do sth for you… uhhh just forgettttt it!